Job ID: 44283
HOME HOSPICE SCHEDULING SPECIALIST Description:

Positions Location: Lansing, MI

Job Description

General Purpose of Job:

Performs general clerical duties associated with scheduling. To include all services, but not limited to scheduling for: caregivers for Home Hospice, Hospice House and Palliative care as well as patients for Home Hospice. Staffing decisions are made with supervision / support of appropriate manager.

Essential Duties:

This job description is intended to cover the minimum essential duties assigned on a regular basis. Caregivers may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.

• Initiates and completes the preparation of schedules according to work loads in Hospice House and Home Hospice for both caregivers and patients.
• Reviews staffing in MyTime (Kronos) in Hospice House and secures additional caregivers for coverage.
• Generates visits in EMR (McKesson) system to allow for appropriate frequency of visits and notifies clinician when out of range.
• Assists patients by determining needs, scheduling or canceling visits and maintaining schedule changes.
• Secures and allocates additional clinical resources to fill daily / monthly scheduling deficiencies through use of per diem and contract agencies.
• Daily review of clinic schedules to verify patients have been created and all visits have been added to the scheduling grid for the next business day (or week).
• Maintains databases and updates as necessary
• Accurate input of assigned patient information into the EMR (McKesson).
• Obtain all necessary information from the patient to ensure proper scheduling
• Proofread and check all completed work to ensure accuracy.
• Notify the appropriate team member if any issues/errors are detected
• Receives phone messages relevant to absences and communicates to appropriate Manager.
• Collects relevant data and contributes information as appropriate
• Resolves relevant issues through interpretation of appropriate policies and practices.
• Orients new associates to scheduling process and specific policies related to these issues.
• Provides clerical and substitute support as needed.
• Organize and maintain confidential medical files and records.
• Responds to inquiries on policies and procedures and/or refers questioner to correct staff person.
• Complete other data entry tasks and related work as assigned/required.
• Effectively communicate with staff to ensure accuracy.
• Complete all related work as assigned.

Job Requirements

General Requirements

Certified Nurse Assistant

Work Experience

Minimum of 5 years' experience in a Hospice setting

Education

High School Diploma

Specialized Knowledge and Skills

Knowledge of data entry equipment and ability to set up computerized files required. Demonstrated excellent interpersonal/communication skills, verbal and written Demonstrated excellent keyboarding, extensive computer skills required Ability to assure confidentiality regarding sensitive materials Previous scheduling experience in health care setting (McKesson/Net Smart EMR preferred) Microsoft software experience preferred My Time (Kronos) scheduling experience preferred

University of Michgan Health-Sparrow is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

Job Family
Administrative/Clerical Requirements: