Johnson & Johnson is currently recruiting for a Deliver Specialist, Compliance, Training & Documentation in Titusville, NJ; Somerset, NJ; or Toronto Canada with consideration given for remote working arrangements on a case-by-case basis as determined by the company.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world's most pressing healthcare challenges.

As part of NA Janssen DELIVER team, the Compliance, Training & Documentation Specialist is responsible for executing and supporting Document Management, Quality and Compliance for Customer Service teams. This includes providing superior advisory and analytical support to internal and external customers enabling the compliant execution of critical customer focused operations.

This role is responsible for data collection, validation, and reporting and knowing where to obtain the data to provide meaningful insights with recommendations which enables management to make strategic decisions. Additionally, this role provides Quality & Compliance expertise on applicable projects.

Responsibilities:

• Support and continually work within the parameters established by a risk-based Quality Management System framework.
• Serve as the Subject Matter Expert (SME) regarding documentation management, Quality and Compliance, and Job Function Curriculums (JFC).
• Ensure readiness to deliver exemplary customer service in an efficient, quality driven manner while adhering to standard business procedures.
• Develop, implement, and evaluate metrics with meaningful insights for customer service in the areas of Document Management, Quality and Compliance to drive efficiency, productivity, and operational improvements.
• Own data reporting in the areas of Document Management, Quality, and Compliance.
• Manage Departmental/Regional Change Control documentation and deliverables to ensure the on-time completion.
• Support internal and external audits to verify that regulatory and quality requirements have been met.
• Support the on-time completion of Annual Training Record Review (ATRR) and lead on-time completion of controlled document periodic review.
• Benchmark internally and externally, regionally and globally, to gather, share, and implement standard methodologies accordingly.
• Assist Senior Leaders with development and implementation of organizational and strategic plans designed to improve efficiency of department processes, using technology and other platforms to standardize, leverage and/or eliminate manual interactions wherever possible.
• Support change management strategies by applying change management principles and tools
• Provide Quality & Compliance expertise on applicable projects.
• Lead and/or support key departmental/cross-functional projects, as assigned, by developing and utilizing in-depth knowledge of business processes and systems, as well as project management skills.
• Use continuous improvement tools and methodology, including Process Excellence, LEAN, and project management, to identify, evaluate, challenge, develop solutions, and optimize business processes that drive measurable improvement.
• Regularly communicate in all directions to keep associates, peers, and Management informed of project status, process changes, and opportunities.
• Drives / supports regional and global projects for the US region using FPX methodology, tools and best practices. Conducts lessons learned post-implementation and identifies opportunities to continuously improve.

Qualifications

Requirements:

• Bachelor's degree in a relevant field or equivalent experience required.
• 3+ years proven experience in compliance, training, or documentation required.
• Excellent written and verbal communication skills required.
• Demonstrated time management skills with ability to handle multiple priorities, ability to act with a sense of urgency, and deliver expected/exceeding results required.
• Proficiency in Microsoft Office Suite required.
• Proficiency in both independent and collaborative work within a dynamic and fast-paced setting is essential required. Strong interpersonal skills, business partnering, influencing, and negotiating skills to develop and maintain effective business partnerships desired.
• Strong understanding of relevant regulations and policies, such as SOX desired.
• Exceptional attention to detail and organizational skills desired.
• Solid understanding of Process Excellence/LEAN methodology and/or certification desired.
• Ability to travel up to 10% domestic.

The anticipated base pay range for this position is $61,000 - $97,750 USD. Countries outside US will be compensated using local compensation guidelines.

The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation's performance over a calendar/performance year. Bonuses are awarded at the Company's discretion on an individual basis.

• Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.

• Employees may be eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)).

• This position is eligible to participate in the Company's long-term incentive program.

• Employees are eligible for the following time off benefits:

o Vacation - up to 120 hours per calendar year

o Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington - up to 56 hours per calendar year

o Holiday pay, including Floating Holidays - up to 13 days per calendar year

o Work, Personal and Family Time - up to 40 hours per calendar year

Additional benefits information can be found at https://www.careers.jnj.com/employee-benefits.

At Johnson & Johnson, we're on a mission to change the trajectory of health for humanity. That starts by creating the world's healthiest workforce. Through cutting-edge programs and policies, we empower the physical, mental, emotional, and financial health of our employees and the ones they love. As such, candidates offered employment must show proof of COVID-19 vaccination or secure an approved accommodation prior to the commencement of employment to support the well-being of our employees, their families and the communities in which we live and work.

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com.

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.