Specialist, Risk Operations and Experience

Who You'll Work With
You will work as part of McKinsey's global Risk Operations and Experience (ROX) team, which is responsible for designing and delivering integrated technology and change solutions for the Risk function and the broader firm. You'll be part of a team that shapes the Risk function's strategy and approach to important risk mitigation technology, drives integrated change initiatives, and delivers operational risk processes. The ROX team is inviting a Specialist to join in North America.

What You'll Do

You will work with the Product Risk Operations and Experience team to design, implement, and operationalize integrated processes, guidance, and governance for technology and products, including those with Responsible AI requirements.

You will make it simple and clear for product teams to understand risk requirements, do risk reviews, and implement controls in products to reduce the risk of mis-development or mis-use of products. In addition, you will operationalize ways of working between different groups to drive integrated change and sustain improvements.

You will support team leaders on large-scale programs as well as independently lead and execute projects and syndicate with key stakeholders needed to move the initiative forward. You will structure and facilitate problem solving with relevant teams while adapting to the specific context and needs of stakeholders to drive towards a shared vision. You will support and often anticipate needs for core risk management for ROX and our firm. You will provide proactive and collaborative thought partnership and analytical support, including scoping and independently driving complex data analyses and developing long-term solutions where possible.

You will coach and collaborate with the team, identify opportunities for mentorship and training and help prioritize overall team activities. You will support the team's ongoing knowledge management priorities, including ensuring the most up-to-date content on ROX.

Qualifications

• Bachelor's degree required (computer science, technology, data analytics, user experience design, risk management, or related field)
• 4+ years of experience in risk management, product management, technology or change/communications; working knowledge of GenAI, product development lifecycle, or user experience is highly recommended; familiarity with the firm's culture and how to drive change is a plus
• Hands-on experience operationalizing a program (e.g., designing, effectively implementing, ensuring sustained operational success); experience with enterprise-wide operationalization in risk or technology transformation is preferred
• Strong ownership mentality in driving high impact outcomes and takes initiative to contribute to broader efforts or special projects; self-motivated and creative thinker, willing to challenge and be challenged to learn; excited by learning new topics and different problem-solving approaches
• Outstanding organizational and interpersonal skills, ability to work independently, excellent communication and presentation skills, entrepreneurial and collaborative attitude; experience in effectively communicating risk-related concepts to technical and non-technical audiences
• Independent and effective project manager, driving individual workstreams/projects to impact amidst competing priorities or under pressure; identifies gaps, and develops sound recommendations that are clearly articulated to stakeholders
• Excellent team collaboration and works well in dynamic environment to quickly adapt to changes in emerging risks and priorities; ability to create structure in face of ambiguity, deadline pressure, and conflicting requests
• Leverages knowledge/expertise to generate insights on trends and provide thoughtful recommendations
• Sensitivity to and discretion in handling confidential information