Sr Analyst, Disputes & Revenue Recon (Part-Time)

Johnson & Johnson is seeking a highly qualified and motivated individual to join our team as a Sr Analyst, Disputes & Revenue Reconciliation (Part-time) based in either Raritan, NJ, Warsaw, IN or Palm Beach Gardens, FL. This is a Part-Time position.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

Overall purpose of job:

Johnson & Johnson Health Care Systems Inc. provides account management and customer support services to key health care customers, including hospital systems and group purchasing organizations, leading health plans, pharmacy benefit managers, and government health care institutions. The company also provides contract management, logistics and supply chain functions for the major Johnson & Johnson franchises.

Johnson & Johnson Deliver Group is part of Johnson & Johnson's global Supply Chain organization supporting operations across all the Johnson & Johnson Family of Companies. Deliver strives to deliver an exceptional customer experience through leading critical customer-facing-functions such as customer service, distribution, and transportation. In addition, deliver coordinates critical business enablers, including how we gather and handle supply chain master data, safe and secure supply chain practices, product identification standards, and market/channel access capabilities. Located in every region of the world where Johnson & Johnson operates, Deliver is a critical component of our supply chain, working collaboratively to ensure that quality, safety, and the experience of our customers is our top priority.

Customer Services and Capabilities is the centralized customer service function for the US Customer Experience team leading sales order management functions on behalf of J & J franchises, within the U.S MedTech.

The Sr. Analyst role will manage high risk, high dollar end to end dispute management with a focus on the customer experience. This person will use deep problem solving and analytical skills while leveraging established processes to make key decisions in the dispute process.

Essential duties and responsibilities:

This role requires working within a collaborative environment, across CS&C and Deliver Revenue as well as supporting other supply chain partners on key initiatives.

Responsibilities:

• Identify as Deliver Revenue subject matter expert for dispute resolution with a focused portfolio on key accounts, managing end to end process from researching and resolving the dispute to adjustments if necessary
• Lead Deliver Revenue project initiatives and improvement projects to address root cause of disputes, identify failure modes, make recommendations, and lead the projects to remediation
• Support goal attainment by providing dispute trends and insights to prioritize decisions
• Provide guidance and escalation support on complex issues to remove obstacles and expedite dispute resolution
• Present data to key stakeholders that support status and progress of dispute resolution goals
• Support management with specific analysis and reports to drive proactive account portfolio management and discussions with customers and key internal business partners
• Perform analysis on complex revenue issues and partner with other business contributors as appropriate to resolve issues and execute opportunities to improve against department metrics
• Use Process Excellence tools/concepts to deliver accurate root cause analysis, trending patterns and process optimization for the Deliver Organization
• Lead or participate in functional area and department projects that improve cash flow, reduce deductions, and streamline manual processes

Qualifications

Essential knowledge and skills:

Required

• A minimum of a Bachelor's degree is required.
• Demonstrates strong interpersonal and communication skills
• Excellent organizational, time management and follow-up skills
• Strong collaboration skills and ability to influence without authority
• Mastering Complexity / Analytical Thinking & Problem Solving
• Customer Relationship Management Skills
• Ability to manage multiple priorities and work independently
• Strong Computer Proficiency (primarily Microsoft Applications such as: Excel, Word, PowerPoint and Power BI)
• Finance knowledge and work experience in any of the following areas: Disputes, Accounts Receivable, Deduction Management, Collections, and/or Supply Chain Customer Service of Order Management, Reverse Distribution/Logistics, and/or Distribution

Preferred

• Working knowledge of Franchise ERP system SAP USROTC, FSCM, Salesforce.com
• Intermediate to Advanced Excel Skills (e.g. pivot tables, formulas, macros, etc.)
• Working Knowledge of Visualization programs (e.g. Power BI, Tableau, etc.)
• Knowledge of SOX, GCC and/or GMP requirements
• LEAN/Process Excellence Knowledge and or Project Management Experience

Other

• This is a Part-Time position.

The anticipated base pay range for this position is $76,000 to $121,900. (this range represents the potential pay for a full-time position, pay for part-time work will be adjusted to align with the reduced schedule)

The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation's performance over a calendar/performance year. Bonuses are awarded at the Company's discretion on an individual basis.

Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.

• Employees may be eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)).

• Employees may be eligible for the following time off benefits:

• • Vacation - up to 120 hours per calendar year
• • Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington - up to 56 hours per calendar year
• • Holiday pay, including Floating Holidays - up to 13 days per calendar year of Work, Personal and Family Time - up to 40 hours per calendar year

Additional information can be found through the link below. https://www.careers.jnj.com/employee-benefits

The compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market."

For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo.

We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences.

That is why we in Johnson & Johnson are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each and every one of our people feels that they belong and can reach their potential. No matter who they are.

Diversity, Equity & Inclusion at Johnson & Johnson means "You Belong"!

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com.