Sr Azure Support Engineer - INTL India

An employer is Sr Azure Support Engineer for a direct hire opportunity in Chennai, India. The Azure Cloud Support Engineer will be responsible for providing expert technical support to our clients utilizing Azure cloud services. You will collaborate closely with our clients, as well as internal teams, to troubleshoot and resolve complex technical issues, ensuring the highest level of customer satisfaction.

Responsibilities:

Provide advanced technical support for Azure cloud services including but not limited to Azure Virtual Machines, Azure Networking, Azure Storage, Azure Active Directory, Azure Security, Azure SQL Database, and Azure DevOps.
Diagnose and troubleshoot complex technical issues related to Azure cloud services, including performance optimization, network connectivity, security, and scalability.
Work closely with customers to understand their technical requirements and provide tailored solutions to meet their needs.
Collaborate with internal teams such as Engineering, DevOps, and Product Management to escalate and resolve technical issues effectively.
Document and maintain comprehensive technical documentation, including troubleshooting steps, best practices, and knowledge base articles.
Participate in on-call rotation schedules to provide 24/7 support for critical issues.
Stay updated with the latest Azure technologies, best practices, and industry trends to continuously improve service delivery and customer satisfaction.
Provide mentorship and guidance to junior support engineers as needed

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience

8+ years of experience within Azure Cloud Support
In-depth knowledge and hands-on experience with Azure services such as Azure Virtual Machines, Azure Networking, Azure Storage, Azure Active Directory, Azure Security, Azure SQL Database, and Azure DevOps
Scripting and automation using PowerShell, Azure CLI
Excellent communication

Nice to Have Skills & Experience

Azure certifications such as Microsoft Certified: Azure Administrator Associate, Microsoft Certified: Azure Solutions Architect Expert, or equivalent certifications are preferred.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.