Sr. Billing Manager- Maintenance & Extras Billing
Atlanta, Georgia
Employer: TK Elevator
Industry: Engineering & urban mobility
Salary: Competitive
Job type: Full-Time
The first 3 letters in workplace safety are Y-O-U!
TK Elevator is seeking a Sr. Billing Manager- Maintenance & Extras in Atlanta, GA.
Responsible for managing the two departments, the Repair Billing and Extras & Web Billing, ensuring that goals are achieved and the company's business interests are protected.
ESSENTIAL JOB FUNCTIONS:
EDUCATION & EXPERIENCE:
TK Elevator is seeking a Sr. Billing Manager- Maintenance & Extras in Atlanta, GA.
Responsible for managing the two departments, the Repair Billing and Extras & Web Billing, ensuring that goals are achieved and the company's business interests are protected.
ESSENTIAL JOB FUNCTIONS:
- Oversee and monitor the billing efforts as well as all the specific activities within these departments to ensure adherence to company protocols and SOPs.
- Ensure that financial targets and transactional targets are exceeded by managing metrics, SLAs, KPIs, department budget and oversight of staff performance within department.
- Monitor the performance of supervisors and team members by engaging in the performance management process, holding employees accountable for meeting their goals, and rewarding and disciplining employees as necessary.
- Ensure the department is providing outstanding customer service to internal and external customers.
- Responsible for overseeing training program for new hires as well as ensuring that existing team members are also in a continuous training program.
- Review business processes to identify improvement areas and ensure best practices and lessons learned are implemented.
- Leverage technology and automation to improve processes.
- Develop the Supervisors as well as coaching them to develop their team members.
- Partner with branches and other Shared Services departments to drive synergies and efficiencies between the different processes as well as contribute to a positive and collaborative organizational culture
- Partner with key stakeholders in corporate projects to ensure that Shared Services needs are met in order to provide outstanding service to branches and customers
EDUCATION & EXPERIENCE:
- 5+ years experience in a B2B and/or B2C environment.
- 5+ years experience in Billing or similar industry experience and college degree; or equivalent combination of education and experience.
- 5+ years of supervisory experience.
- Ability to effectively manage other leaders and work as a member of that team.
- Track record of results-oriented process improvement; ability to motivate staff.
- Demonstrated coaching/mentoring skills, problem solving skills and conflict resolution skills.
- Customer service background.
Created: 2024-06-26
Reference: 889809
Country: United States
State: Georgia
City: Atlanta
ZIP: 30334