Sr. Customer Contract Analyst - Plantation, FL

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DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment - to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

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Manages customer contracting process and supports all stakeholders in the area of customer agreements including Sales, Legal, Pricing and other business units. Assesses business needs and proposes recommended contractual language to achieve DHL business objectives.

Tasks:

Produce quality and accurate contract documents in accordance with established guidelines and timelines: work with Legal, Sales, Pricing, Regional Tender Team, and other business functions to create Local and Global customer contracts, contract amendments, Letters of Agreement, NDAs, Claims Waivers, specialized agreements and other documents. Review customer redlines and identify changes to customer pricing or operational programs being negotiated, and ensure appropriate approvals are obtained. Perform final review of contract or amendment for accuracy and correctness. Ensure all corporate controls concerning contract preparation are being followed and documented, lead calls with stakeholders and communicate essential elements of final contract provisions to Sales, Pricing, Finance and other groups that rely on resultant information.

Execute contract expirations process. Review current terms and pricing on expiring contracts and coordinate with Pricing and Sales on changes needed for new agreements and amendments. Produce expirations report and communicate with Pricing.

Responsible for securing information from the U.S. sales organization, Pricing and Yield Management for Pricing meetings with Area Sales leadership. Provide critical contractual information used in implementation of annual general price increase (GPI). Prepare and deliver Sales training on contract management processes and procedures.

Maintain Contract Lifecycle Management (CLM) system by uploading new executed agreement information and by updating any customer-related information. Produce scheduled and ad hoc reports from the CLM (Contract Database).

Autonomy:

Nature of work requires increasing independence. Receives guidance only on unusual complex problems or issues. Work review typically involves periodic review of output by supervisor and/or direct customers of the process.

Impact:

Works independently on larger, moderately complex projects/assignments that have direct impact on department and area results. Errors in judgment or failure to achieve results may cause delays in program schedules and may require a moderate expenditure of resources to rectify.

Knowledge:

Possesses and applies a broad knowledge of principles, practices, and procedures of particular field of specialization to the completion of moderately complex assignments.

People Management:

May provide general guidance/direction or train junior level personnel in Associate and Professional roles.

Problem Complexity:

Performs professional level work that typically requires processing and interpreting, more complex, less clearly-defined issues. Identifies problems and possible solutions and takes appropriate action to resolve.

Skills & Qualifications:

• Intermediate-level professional contributor.
• Typically requires BS/BA in related discipline and 4-5 years experience in related field or MS/MA and generally 1-3 years of experience in related field.
• Professional certification is required in some areas.
• Proficiency in MS Exel, Word, PowerPoint, Access & Adobe.

Employee Benefits & Incentives

DHL benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry. They include:

• Competitive Pay
• Bonus/Incentive Programs
• Retirement Savings - 401K with company match
• myShares - Voluntary plan to buy discounted company shares
• Medical, Dental, Vision, well-being programs
• Tuition Reimbursement
• Generous Paid Time Off - Starting at 4 Weeks (PT/FT)
• Paid Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Outstanding training opportunities
• Hybrid Schedule: 60% In-office

DHL is committed to working with and providing reasonable accommodations to persons with disabilities. The job application process includes this application and possibly one or more interviews. If you believe that you might need a reasonable accommodation for any part of the application process, please send an e-mail to ada@dhl.com , and include your contact information and the requested accommodation. Only messages related to requests for these types of reasonable accommodations will be returned.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic, The EEO is the Law and supplement are available here: Know Your Rights: Workplace Discrimination is Illegal (dol.gov)