This position is intended to join a large healthcare organization's IT support team in the Phoenix area. This individual would serve as the subject matter expert/project coordinator with the deployment and refresh of their technology infrastructure at 15+ locations across the Phoenix Valley. They would be responsible for serving as a tech lead between health centers, IT and vendors for their IT projects. Approximately 75% of their responsibilities would be project based work requiring time to be shared between home/office project management and onsite project management. The remaining 25% of the time would be spent assisting with escalated tickets and problem resolution. The correct candidate would have both desktop/infrastructure support experience as well as experience/knowledge with project management. Some technologies and environments being customer/patient facing, a friendly communicative personality is a must.

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Required Skills & Experience
- 5-8+ years Desktop/Infrastructure troubleshooting and installation experience
- Working experience with clinical medical technology
- Experience leading or managing multiple technical infrastructure installation projects
- Ability to travel to multiple locations to plan and coordinate project execution

Nice to Have Skills & Experience
- Medical Device Troubleshooting (specifically Phillips EKG TC30 machines and Hearform Audiology workstations)
- Experience coordinating with both local IT resources and 3rd party vendors
- Troubleshooting and installation of tablets, receipt printers, cash drawers, E-signature devices and/or credit card terminals
- Experience with Microsoft inTune
- Experience with ServiceNow

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.