Sr. DevOps Engineer - Kore.ai

#jobs

Sr. DevOps Engineer - Kore.ai (7-8 years of industry experience with 3-5 years hands on experience on the following or related technologies)
• Proven experience as a DevOps Engineer, particularly with Kore.ai platform.
• Experience in deploying and maintaining contact center solutions and chatbots.
• Proficiency with CI/CD tools like Jenkins and GitLab CI.
• Strong understanding of cloud platforms, especially AWS and Azure.
• Expertise in scripting languages such as Python and Bash.
• Familiarity with containerization technologies like AWS ECS, ECR, Docker and Kubernetes.
• Experience with monitoring tools like Splunk, Honeycomb, and Prometheus.
• Strong problem-solving skills and attention to detail.
• Excellent communication and collaboration abilities.
• Relevant certifications in DevOps, cloud platforms, or chatbot development are a plus.

Key Responsibilities:
1. Deployment and Management:
• Should have experience of managing a team of 6-8 members, working in the similar skills to guide and help them as and when needed.
• Deploy Kore.ai contact center solutions and chatbots across various environments.
• Automate deployment processes using CI/CD pipelines with tools like Jenkins and GitHubActions CI/CD solutions.
• Ensure high availability, scalability, and reliability of the deployed solutions on AWS platforms.
• Monitor the performance and health of Kore.ai chatbots and contact center solutions using tools like Splunk, Honeycomb, Prometheus etc.
• Implement proactive measures to maintain system health and performance.
• Troubleshoot and resolve issues related to chatbot functionality and performance.
3 Collaboration and Support:
• Work closely with development, QA, and customer support teams to ensure smooth deployment and operation of chatbots.
• Provide technical support and guidance to internal teams and external clients as needed.
• Collaborate with stakeholders to gather requirements and implement new features using Agile methodologies.
4 Security and Compliance:
• Implement security best practices to protect chatbot and contact center data.
• Ensure compliance with relevant regulations and industry standards.
• Conduct regular security audits and vulnerability assessments.
5 Continuous Improvement:
• Identify areas for improvement in deployment and maintenance processes.
• Stay updated with the latest industry trends and best practices in DevOps and chatbot technologies.
• Develop and maintain documentation for deployment processes and maintenance procedures.

Qualifications:
• Education: Bachelor's degree in Computer Science, Information Technology, or related field.
• Experience:
• Proven experience as a DevOps Engineer, particularly with Kore.ai platform.
• Experience in deploying and maintaining contact center solutions and chatbots.
• Skills:
• Proficiency with CI/CD tools like Jenkins and GitLab CI.
• Strong understanding of cloud platforms, especially AWS and Azure.
• Expertise in scripting languages such as Python and Bash.
• Familiarity with containerization technologies like AWS ECS, ECR, Docker and Kubernetes.
• Experience with monitoring tools like Splunk, Honeycomb, and Prometheus.
• Strong problem-solving skills and attention to detail.
• Excellent communication and collaboration abilities.
• Certifications: Relevant certifications in DevOps, cloud platforms, or chatbot development are a plus.