Sr. Energy Customer Support Specialist, Chat

Tesla Energy Support Specialists handle a variety of customer issues while delivering world class customer service. Our team is the front line and face of the Tesla brand. We maintain a level of professionalism that exceeds our customers' expectations.

Responsibilities

• Maintain Tesla's high standards for integrity, customer service and professionalism in all interactions and communications
• Act as a subject matter expertise and cultivate trust with the customer as their singular point of contact
• Increase levels of customer satisfaction by providing feedback for improvement to peers and leadership
• Partner with various Tesla departments to resolve customer concerns
• Stay up to date on the most current information and tools
• Adapt, remain flexible, and execute on feedback provided

Requirements

• 1 year of technical call center experience with a proven record of excellent customer service
• 1 year of chat experience preferred
• Strong ability to empathize, listen actively, effectively communicate in verbal and written form with an attention to detail
• Analytical skills to quickly identify concerns and implement solutions
• Proven ability to effectively work in Windows and Microsoft office products, while comfortable learning new software platforms
• Ability to work independently, and be both creative and resourceful when presented with challenging situations

Compensation and Benefits
Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• LGBTQ+ care concierge services
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program


Expected Compensation


• Customer Service Representative I - $15.64 - $23.46/hour
• Customer Service Representative II - $17.17 - $25.76/hour
• Customer Service Representative III - $18.70 - $28.05/hour
• Customer Service Representative IV - $21.08 - $31.62/hour
• Lead Customer Service Representative - $23.46 - $35.19/hour
, depending on level + cash and stock awards + benefits

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.