Insight Global is looking for a Service Desk Specialist to support their Federal client in a 24x7 environment. This person should be comfortable answering phone calls and resolving level 1 tickets while maintaining good customer service skills to support their customer. This person should possess an active Security Clearance, a Security+ Certification, and be open to working a flexible schedule if required. They should be able to work on site every day and possess a desire to be promoted into a role where a hybrid work schedule may be available.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience
- Active Secret Clearance
- IAT level 2 certification -- Security+
- Ability to communicate well on the phone, work on site 5 days a week, and flexible on hours.
- 3+ years of service desk experience

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.