Sr Healthcare Operations Anlys

PRIMARY FUNCTION :

The Sr Healthcare Business and Operations Analyst will turn data into actionable information and insights to drive business and operational decisions in assigned support areas. This is a unique blend between technical and business knowledge and skills. This role will work closely with operational and business leadership to undertand their analytics and business needs and function as a trusted analytics delivery partner to answer pertinent business questions using all available data assets. Enables successful adoption of analytics tools and requires advanced knowledge healthcare operations and the key performance indidicators used to support the business.

ESSENTIAL FUNCTIONS:

• Identify, develop and deliver analytical solutions that provide impactful insights and critical business decision support
• Use advanced knowledge of healthcare key performance indicators to identify drivers of physician enterprise, quality, patient satisfaction, and business/service line operations
• Manage client expectations and communicate plans for delivering solutions
• Present key findings and recommendations to improve business operations
• Use wide variety of analytical tools including data visualization and interactive discovery tools (e.g., Qlik, Tableau, etc.), MS Office applications, SQL programming, and statistical/mathematical programming tools (e.g., R, SAS, SPSS, python, etc.).
• Document defintions and structure of business data in order to ensure governance
• Develop trusting relationship with customers and become the "go to" resource for analytic capability
• Interacts with co-workers, visitors, and other staff consistent with the iSCORE values of Jefferson

OTHER FUNCTIONS AND COMPETENCIES

• Proven ability to develop basic data marts needed to efficiently query data

• Ability to proactively discover insights from unstructured information
• Work iteratively with customers to deliver superior results with limited supervision and ambiguous requests
• Excellent conceptualization, analytical and logic skills
• Ability to effectively and professionally communicate, both orally and in writing.
• Ability to articulate and translate technical language to non-technical customers.
• Aptitude for gaining deep knowledge of the industry and business, and proactively using this knowledge to deliver meaningful results.
• Exemplifies teamwork
• Ability to effectively prioritize and execute tasks while under pressure
• Strong customer service orientation
• Support service now ticket system as assigned
• Responsible for on call duties to support critical tickets

Qualifications

EDUCATIONAL/TRAINING REQUIREMENTS :

Bachelor's degree in the field of computer science, and finance, engineering, or information systems

OR

Bachelor's degree in a healthcare related field with proven experience in developing and providing data insights in a technical environment.

EXPERIENCE REQUIREMENTS

5+ years of experience delivering business insights

3+ years of experience in healthcare provider industry (hospital, physician practice, etc.)



ADDITIONAL INFORMATION :

• Must be a detail-oriented person with intellectual curiosity
• Ability to work backwards in order to solve problems and generate insights from data
• Interested in developing a long-term trusting relationship with clients and deliver value on a consistent basis
• Able to function in a dynamic environment subject to impromptu changes in schedules and priorities.
• Logical and efficient, with keen attention to detail. Highly self-motivated and directed

Closing Statement

About Jefferson

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 42,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University , home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health , nationally ranked as one of the top healthcare systems in the country and the largest provider in the Philadelphia area, serves patients through millions of encounters each year at 17 hospitals and more than 160 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.