PRIMARY FUNCTION :

The Sr Healthcare Business and Operations Analyst will turn data into actionable information and insights to drive business and operational decisions in assigned support areas. This is a unique blend between technical and business knowledge and skills. This role will work closely with operational and business leadership to undertand their analytics and business needs and function as a trusted analytics delivery partner to answer pertinent business questions using all available data assets. Enables successful adoption of analytics tools and requires advanced knowledge healthcare operations and the key performance indidicators used to support the business.

ESSENTIAL FUNCTIONS:

• Identify, develop and deliver analytical solutions that provide impactful insights and critical business decision support
• Use advanced knowledge of healthcare key performance indicators to identify drivers of physician enterprise, quality, patient satisfaction, and business/service line operations
• Manage client expectations and communicate plans for delivering solutions
• Present key findings and recommendations to improve business operations
• Use wide variety of analytical tools including data visualization and interactive discovery tools (e.g., Qlik, Tableau, etc.), MS Office applications, SQL programming, and statistical/mathematical programming tools (e.g., R, SAS, SPSS, python, etc.).
• Document defintions and structure of business data in order to ensure governance
• Develop trusting relationship with customers and become the "go to" resource for analytic capability
• Interacts with co-workers, visitors, and other staff consistent with the iSCORE values of Jefferson

OTHER FUNCTIONS AND COMPETENCIES

• Proven ability to develop basic data marts needed to efficiently query data

• Ability to proactively discover insights from unstructured information
• Work iteratively with customers to deliver superior results with limited supervision and ambiguous requests
• Excellent conceptualization, analytical and logic skills
• Ability to effectively and professionally communicate, both orally and in writing.
• Ability to articulate and translate technical language to non-technical customers.
• Aptitude for gaining deep knowledge of the industry and business, and proactively using this knowledge to deliver meaningful results.
• Exemplifies teamwork
• Ability to effectively prioritize and execute tasks while under pressure
• Strong customer service orientation
• Support service now ticket system as assigned
• Responsible for on call duties to support critical tickets

Qualifications

EDUCATIONAL/TRAINING REQUIREMENTS :

Bachelor's degree in the field of computer science, and finance, engineering, or information systems

OR

Bachelor's degree in a healthcare related field with proven experience in developing and providing data insights in a technical environment.

EXPERIENCE REQUIREMENTS

5+ years of experience delivering business insights

3+ years of experience in healthcare provider industry (hospital, physician practice, etc.)

Closing Statement

Jefferson includes Thomas Jefferson University and Jefferson Health, a dynamic university and health system with broad reach across the Delaware Valley. Jefferson is the second largest employer in Philadelphia and the largest health system in Philadelphia based on total licensed beds.

Through the merger of Thomas Jefferson University and Philadelphia University in 2017, our University includes ten colleges and four schools. We are an NCAA Division II university and an R2 national doctoral university offering undergraduate and graduate-level programs that provide students with a forward-thinking education in architecture, business, design, engineering, fashion and textiles, health, medicine and social science.

Jefferson Health, the clinical arm of Thomas Jefferson University, has grown from a three-hospital academic health center in 2015, to an 18-hospital health system through mergers and combinations that include hospitals at Abington Health, Aria Health, Kennedy Health, Magee Rehabilitation and Einstein Healthcare Network. We have over 50 outpatient and urgent care centers; ten Magnet®-designated hospitals (recognized by the ANCC for nursing excellence); the NCI-designated Sidney Kimmel Cancer Center (one of only 70 in the country and one of only two in the region); and one of the largest faculty-based telehealth networks in the country. In 2021, Jefferson Health became the sole owner of HealthPartners Plan, a not-for-profit health maintenance organization in Southeastern Pennsylvania. We are the first health system regionally to create an aligned payer-provider partnership.

Jefferson's mission, vision and values create an organization that attracts the best and the brightest students, faculty, staff, and healthcare professionals, as well as the most visionary leaders to drive exceptional results.

• OUR MISSION: We improve lives.
• OUR VISION: Reimagining health, education and discovery to create unparalleled value
• OUR VALUES: Put People First, Be Bold & Think Differently and Do the Right Thing

As an employer, Jefferson maintains a commitment to provide equal access to employment. Jefferson values diversity and encourages applications from women, members of minority groups, LGBTQ individuals, disabled individuals, and veterans.

Par Reference Code

104486