Employer: bioMérieux SA

Industry: Customer Service

Salary: Competitive

Job type: Part-Time

Responsibilities:

Provide leadership, enforce company policies and procedures, facilitate communication among front line staff, set priorities andcoordinate teamwork among customer facing groups to achieve customer satisfaction.
Manage the Enterprise Resource Planning system and monitor the effectiveness of product complaint handling along with the QADepartment to assure complaints are handled effectively, rapidly, and in compliance with published complaint handlingprocedures.
Identification of cross-functional needs, evaluation of proposed solutions, development of implementation plans and successfulexecution based on established timelines.
Determine best practices and work with department management to align on identified best practice going forward. Ensure propertraining and development is provided for employees. Motivate Technical Support Center employees to achieve goals andobjectives through individual coaching and staff meetings. Mentor and assist in the professional development of all teammembers.
Prioritize workload and projects within the department. Support market release of new products and drive to complete FieldActions within specified deadlines.
Provide performance feedback for the mid-year and year-end review of the Technical Support Center employee through one onone sessions.

Studies and Experience:

Bachelor's Degree in Medical Technology, Engineering, Business Management, or related science.
2-3 years management experience in medical diagnostics or equivalent preferred.
Five years of laboratory experience preferred

Skills and Qualifications:

Job ID: 35084

Created: 2024-09-08

Reference: 154817252

Country: United States

State: Missouri

City: Saint Louis

Sr Manager, Technical Support IND