Sr. Mgr. Global Services Strategic Initiatives

Amazon Web Services (AWS) provides companies of all sizes with an infrastructure web services platform in the cloud ("cloud computing"). With AWS you can requisition compute power, storage, and many other services - gaining access to a suite of elastic IT infrastructure services as your business demands them. AWS is the leading platform for designing and developing applications for the cloud and is growing rapidly with hundreds of thousands of companies in over 190 countries on the platform. AWS Global Services (GS) was formed in early 2022 and is the key "delivery" engine for customer success. We have a vision to provide a seamless combination of technology and human expertise at every phase of the customer cloud adoption lifecycle (train, migrate, build, operate, support, expand), maximizing and accelerating customer success throughout their AWS journey, and thereby creating value for AWS as a whole. Our unique offerings, powered by 25K+ people and technology, operate across our four primary business units (BUs): 1/ Global Services Security (GSS), 2/ Training and Certification (T&C), 3/ Professional Services (ProServe), and 4/ Support and AWS Managed Services (Support). Together, our teams continuously improve systems, processes, and cross-organization collaboration to deliver better outcomes for both our customers and our employees. It is always Day One on our team, and we believe we exemplify this by maintaining a long-term focus and boldly innovating to meet our customers' needs.

About the Role

Within GS is the Strategy & Operations (GSSO) team, whose mission is to support GS through integrated business support functions, product management, demand planning and forecasting, deal strategy, and more. We strive to understand our customers' experiences and partner with teams to inspire bold thinking, iterate on ideas, and deliver solutions that help AWS GS deliver the best experience to our customers and colleagues. We embrace scientific and systems thinking, pursue continuous improvement, and develop talent to deliver world-class support. Within AWS GSSO, the GS Strategic Initiatives Senior Manager is responsible for identifying top priority initiatives, testing these with internal and external customers, and creating the long-term implementation plan in the form of a three-year plan and OP1/2. This is a highly strategic and visible role, requiring strong partnership and collaboration with Product and Tech teams, Sales, Business Development, and key internal stakeholders. This role will have additional responsibilities that arise, which may include helping support M&A, ad hoc strategic initiatives that are high priorities for the business, opportunity/risk management, cross-org alignment, and more.

The successful candidate will have a strong track record of managing through influence and delivering real-world impact. In this role, the leader will define a vision, build and execute upon a three-year roadmap, build and deliver upon annual goals (e.g., OP1/2), engage with senior leaders to align on priorities, and lead the team in delivering insights and improvements across the globe. The ideal candidate will excel at earning trust of senior leaders, communicating multi-faceted findings clearly, and using data and sound business judgment to drive and influence strategic decisions. The leader in this role must have exceptional writing skills.

Key job responsibilities

Key Responsibilities

- Serve as single threaded owner to lead and define the GS 3YP strategy for the organization, including resource plans and roadmaps; think big about the team's approach that help inform goals, priorities, metrics, processes, and mechanisms to ensure the highest standards are achieved. Own the end-to-end process for formulating and communicating long-term strategic business plans to senior leaders and internal stakeholders.

- Serve as single threaded owner to lead and define the GS OP1/2 strategy for the organization, including resource plans and roadmaps.

- Guide visible strategic projects for GS including developing an understanding of our goals and environment, and analyzing and optimizing performance.

- Apply an organization-wide leadership lens to translate strategic directions and priorities into short-term and long-term business plans that incorporate opportunities for scalable growth.

- Champion bold ideas to evolve and grow the capabilities of GS. Actively provide an "outside-in" perspective and recommendations to executive leadership on strategic priorities based on customer experience, and competitive and consumer intelligence.

- Build strong relationships with key stakeholders and other senior leaders, enabling the organization to effectively engage key areas of the business. Work closely with Sales, Business Development, Marketing, and others to identify areas of focus.

- Establish and own plans that remove blockers and improve the performance of the teams.

- Provide leadership across organizations, driving success internally and externally on long-term business plans derived from large-scale analysis; change the strategic direction of the organization as needed.

About the team

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

BASIC QUALIFICATIONS

- 10+ years of experience in operations, sales, or business/corporate development, preferably within technology companies.

- Experience in a collaborative leadership role is ideal. 5+ years of influencing or leading global teams across technical and non-technical domains.

- 5+ years' experience setting a vision and communicating goals and strategies across multiple leadership levels of an organization.

- Project management skills with the ability to set goals and prioritize programs.

- Demonstrated ability to serve as an expert in managing and navigating cross-functional efforts, as this position will partner with multiple Amazon teams and others to deliver on growth.

PREFERRED QUALIFICATIONS

- Ability to understand and discuss technical concepts, trade-offs, and opportunistic new ideas with technical employees.

- Champion and drive cross-functional initiatives.

- Ability to operate within a constantly changing environment.

- Strong bias for action, including the ability to juggle multiple priorities and effectively deliver in a fast-paced, dynamic environment.

- Demonstrated ability to work in ambiguity and scale systems, processes and teams.

- Strong organizational planning and development, and business judgement.

- Exceptional ability to communicate with and influence executives and both technical and non-technical audiences.

- Strong people influence/management and project management skills.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $157,800/year in our lowest geographic market up to $260,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

---