The Defect Prevention and Reconciliation (DP&R) organization builds innovative technical products that recognize, reconcile, and prevent exceptions within Amazon's fulfillment supply chain. We are building a future where we capture, analyze, and explain every inventory defect across all stages of the supply chain (i.e. inbound, distribution, storage, fulfillment, returns). The Payment and Contact team, within DP&R, owns the system technology, tools, and policies that balance FBA selling partner inventory and financial accounts when exceptions occur during Amazon's Fulfillment process. This includes ownership of financial policy and the technology that goes into conducting reimbursement financial transactions as well as developing features that improve the accuracy of our systems and the experience of our selling partners.

As a PMT on the FBA Support Operations Tools and Automation team, you are responsible for improving seller experience and reduce unnecessary seller contacts. You will own understanding the best ways to efficiently resolve seller contacts by automating existing investigation processes, audit decision accuracy and improve associates' knowledge by building simulation tools that will enable faster ramp up and efficient context management. You will own the technical solutions for case routing to Support Operations, workflow automation, capacity planning and forecasting. You will partner with engineering teams in designing the feature experiences using advanced technologies and ensure the desired quality of the products are met.

Independent and flexible with strong communication skills, the successful candidate will have a strong customer focus and experience in data analysis and program management. Keys to success include team leadership experience, a strong motivation to dive deep into root causes and improve processes. Experience working in a cross-functional capacity as well as a proven track record of delivering operational excellence are important qualifications.

We are open to hiring candidates to work out of one of the following locations:

Bellevue, WA, USA

BASIC QUALIFICATIONS

- Bachelor's degree

- Experience bridging technical and business teams to collect and refine requirements, prioritize incoming work requests, and ensure all committed work is delivered on time

- Experience in technical product management, program management or engineering

- 5+ years of product or program management, product marketing, business development or technology experience

PREFERRED QUALIFICATIONS

- MBA

- 5+ years of driving process improvements experience

- Technical fluency; comfort understanding and discussing technology concepts, schedule tradeoffs and new opportunities with technical team members.

- SQL and Data Analysis experience.

- Experience using analytical tools to solve business problems

- Experience juggling multiple priorities and making things happen in a fast-paced, dynamic environment

- Analytical and quantitative skills; ability to use hard data and metrics to back up assumptions

- Excellent Verbal and written communications skills

- Experience building relationships and working effectively across internal and external organizations

- Presentation skills and the ability to articulate complex concepts to cross functional audiences

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

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