Sr. PM-T, Renewed CX, Amazon

Amazon Renewed is Amazon's global, rapidly growing, refurbished products brand. Our purpose (why) is to give a second life to once-loved products. Our vision (what) is to make discovering and buying non-new products just as easy and trusted as it is for new products, (how) by empowering consumers to easily discover, evaluate, and select more affordable and sustainable products. In essence, we aspire to transform how customers discover and buy refurbished products by combining the trust and convenience of buying new products with the savings and long-term environmental benefits of buying preloved.

The worldwide Renewed Global Product, Quality & Operations Team is seeking an experienced, motivated, data-driven Sr. Product Manager for Customer Experience. This individual will lead our strategic pillar to "make Amazon the preferred destination for buying and selling non-new products," and more specifically, fronted CX work to deliver on this. This leader will work to define and identify top CX opportunities to improve customer trust and discoverability (including from idea/PRFAQ, to roadmap prioritization & ownership, to delivery through Tech team partnership). This leader will also partner with many central teams where our CX overlaps, such as pricing, personalization, DPX, OffersX, Search, etc.

More on Amazon Renewed: Amazon Renewed is the leading destination for high-quality refurbished and qualified pre-owned products across dozens of product categories in fifteen countries around the world. Products are sourced from qualified third-party Selling Partners, Retail Vendors and Amazon-manufactured devices. We earn customer trust by providing a clear and simple option to discover, compare and purchase renewed products. Customers will be delighted in the quality of products and the discounts they receive, and they will know they have a one-click process to return products for their full satisfaction using the Renewed Guarantee.

More on this Role: This individual will be responsible for mapping our customer journeys, identifying top opportunities, building a roadmap, and prioritizing our tech-based initiatives to improve CX. You will also influence other organization's OP1s, such as feature introductions in CMT, BuyX, OfferX, etc. to delight our customers and grow the Renewed business. This individual will own customer-facing experiences/frontend alongside a peer PM-T who owns backend, manage tech processes and mechanisms in partnership with our Tech team, support business stakeholders, and should be experienced and comfortable with making feature delivery and tradeoff decisions. The ideal candidate will collaborate and influence across multiple Amazon organizations, serve as the "Voice of the Customer" in meetings, find ways to streamline and reduce tech debt to increase output, build strong relationships with our business stakeholders and earn trust with leadership via critical product reviews and other planning mechanism (OP1, OP2, MBRs). The candidate is a pre-existing PM-T or other technical role, will have a strong ability to assess financial impact and drive prioritization, excels at working backwards from the customer, developing metrics and driving our roadmap, writing persuasive business documents, driving crisp prioritization, and influencing others.

BASIC QUALIFICATIONS

- Bachelor's degree

- Experience owning/driving roadmap strategy and definition

- Experience with feature delivery and tradeoffs of a product

- Experience contributing to engineering discussions around technology decisions and strategy related to a product

- Experience managing technical products or online services

- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

PREFERRED QUALIFICATIONS

- Experience in using analytical tools, such as Tableau, Qlikview, QuickSight

- Experience in building and driving adoption of new tools

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

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