Sr Program Manager, ABCS

Amazon Business is one of Amazon's fastest growing new initiatives, providing business customers with the pricing, selection and convenience of Amazon, with features and benefits designed for businesses of all sizes. We are obsessed with our customers and in Amazon Business Customer Support, we make their experience delightful. We identify and drive business centric solutions by solving complex technical problems with ingenuity and simplicity, always seeking automation. We're making history and the good news is that we've only just begun.

Key job responsibilities

As a Senior Program Manager you are responsible for delivering and supporting the implementation of important global programs with broad cross-organizational, cross-regional, or significant business impact. You are flexible, adapting your approach to meet the needs of your customer, business and program stakeholders. You identify, prioritize, and tackle intrinsically hard problems, acquiring expertise as needed. You assess risk, drive clarity, and foster shared understanding by asking detailed questions about proposed solutions. You create the correct sense of urgency for delivery. You create, optimize, and drive adoption of the critical mechanisms necessary to ensure the change will be successful in the long-term.

You are adept at building consensus. You are able to represent, verbally and in writing, complex decisions, tough trade-offs, and potential solutions clearly to leaders to help them understand the decisions they have to make and what options they have. You manage cross-functional communication to ensure all stakeholders are informed and needs aligned. You know when a design or solution requires additional guidance. You show excellent judgment when driving executive-level escalations. You deliver solutions that meet Amazon high standards for customer satisfaction, efficiency, stability, extensibility, simplicity, and operational excellence.

Responsible for the change management of new policies, features and products supporting our business teams to be launch ready. Projects range from low complexity to high complexity changes and you will be in regular communication with all stakeholders impacted by change.

A day in the life

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply!

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

1. Medical, Dental, and Vision Coverage

2. Maternity and Parental Leave Options

3. Paid Time Off (PTO)

4. 401(k) Plan

About the team

We are a global team based in Europe, US, India and Japan. We are a team of tenured Amazonians how are big advocates of the importance of change management and delivering the best change experience for all stakeholders.

BASIC QUALIFICATIONS

- 5+ years of program or project management experience

- Experience using data and metrics to determine and drive improvements

- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

- Bachelor's degree

PREFERRED QUALIFICATIONS

- 2+ years of driving process improvements experience

- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

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