Amazon's expanding Logistics products and services (e.g. Amazon Shipping, Flex, Amazon Key, Prime Air, and more) are creating new customer segments, including drivers, recipients, shippers, property managers, global sellers and storage owners. Shipping & Delivery Support (SDS) is a customer service organization dedicated to creating world class support for these new customer segments. To achieve our mission we are seeking an innovative and highly motivated Senior Program Manager to manage a global program to optimize the way we launch new programs and features. This is an opportunity for you to build best in class customer service for a new and rapidly expanding group of Amazon customers!

You will project manage product and technology roadmaps, identify and communicate potential project tradeoffs, collaborate with a diverse group of international stakeholders, and create innovative ways to launch programs quickly. This position offers broad exposure to various business, product, and technical teams within Amazon and requires excellent communication (both written and verbal) and organizational skills. The ideal candidate is well-organized, can manage multiple projects simultaneously, and is intellectually curious. You are comfortable operating in a fast-paced, fluid business environment with shifting priorities.

Key job responsibilities

- Provide project management and cross-functional support on key initiatives

- Create necessary business requirements and project plan documentation

- Schedule periodic planning, progress, and close out meetings with project team and stakeholders

- Manage blocking issues, provide escalation management, anticipate and make tradeoffs, and meet committed delivery timelines

- Disseminate program and strategy updates to internal and external stakeholders

- Influence and manage both peer-level and senior stakeholders

A day in the life

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply!

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

1. Medical, Dental, and Vision Coverage

2. Maternity and Parental Leave Options

3. Paid Time Off (PTO)

4. 401(k) Plan

We are open to hiring candidates to work out of one of the following locations:

Arlington, VA, USA | Austin, TX, USA | Nashville, TN, USA | Seattle, WA, USA

BASIC QUALIFICATIONS

- 5+ years of program or project management experience

- Experience using data and metrics to determine and drive improvements

- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

- Experience working cross functionally with tech and non-tech teams

- Bachelor's degree

PREFERRED QUALIFICATIONS

- 5+ years of driving process improvements experience

- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

---