Sr. Service Center Specialist - Remote from any US Based Location.

Salary Range : $24.86 - $37.28 Hourly

Job Details

The stated pay range is based on a national-average location. Actual salary is determined by factors including relevant work experience, skills, and location. This position is bonus eligible.

The Senior Service Center Specialist offers reliable customer service and support to a network of Financial Advisors (FAs) by addressing questions, concerns, and issues related to business submissions, form completion, account maintenance, general inquiries, and problem resolution. This role also involves interacting with all levels of the BLS team, as well as with current and prospective public customers, to address inquiries about their securities and advisory accounts.

As a Sr. Service Center Specialist, your responsibilities will include:

• Answer incoming calls from Financial Advisors (FAs) and customers regarding Bankers Life Security (BLS) products and services.
  
• Respond to customer inquiries, assess their needs, and address service-related issues.
  
• Research inquiries and provide professional responses within specified timeframes.
  
• Stay up to date with corporate policies, products, and departmental procedures, and apply this knowledge effectively.
  
• Assist FAs in preparing necessary documentation or paperwork to support sales execution.
  
• Achieve departmental goals for quality and productivity.
  
• Recognize and report customer complaints to compliance and escalate service issues when necessary.
  
• Maintain the BLS FA Support email to assist FAs with account opening and handling procedures.
  

The Sr. Service Center Specialist position is well suited for you if you:

• Possess or can obtain FINRA Series 7, 63/66 licenses within 90 days of employment.
  
• Demonstrate effective and professional oral and written communication skills.
  
• Excel at multi-tasking by researching multiple systems and entering data while conversing with customers.
  
• Show a customer-focused and team-oriented attitude.
  
• Are proficient with Microsoft Office products; knowledge of CRM systems is preferred.
  

What You'll Need:

• A minimum of a high school diploma or equivalent; a college degree ispreferred.
  
• FINRA Series, 7, 63
  
• Effective and professional oral and written communication skills.
  
• Ability to multi-task by researching multiple systems and entering data while talking to customers.
  
• Proficient with Microsoft Office Products; knowledge of CRM systems preferred.
  

What will set you apart:

• Bachelor degree in finance is a plus
  
• Customer focused and team oriented.
  
• 3 years of customer service and/or call center experience.
  
• Securities Industry or equivalent financial services experience preferred.
  

The Company offers the following benefits for this position, subject to applicable eligibility requirements:

• medical insurance
  
• dental insurance
  
• vision insurance
  
• 401(k) retirement plan with company match
  
• short-term & long-term disability insurance
  
• Paid time-off and corporate holidays,
  
• paid parental leave.
  
• company paid life insurance.
  

Click on this link for additional information.

CNO embraces flexibility and encourages you to work where you're most productive. Associates who live within a 60-mile radius of a corporate office (Birmingham, Carmel, Chicago, Orlando and Milwaukee) have access to come into that office.

Associates who live outside of a 60-mile radius of a corporate office (Birmingham, Carmel, Chicago, Orlando and Milwaukee) may perform this role full-time work from home (WFH) from any US based location, as long as you are willing to work central or eastern time zone hours. All associates may be asked to travel varying corporate offices periodically. Work cannot be performed from outside of the United States.

CNO provides life and health insurance, annuities, financial services, and workforce benefits solutions through our family of brands and supported by our associates and agents. Our customers work hard to save for the future, and we help protect their health, income and retirement needs with 3.2 million policies and more than $35 billion in total assets. Our 3,400 associates, 8,600 exclusive agents and independent partner agents guide individuals, families, and businesses through a lifetime of financial decisions.

We are financially strong and well positioned for continued growth, and we are grounded in our core values of Diversity, Equity & Inclusion (DE&I); Integrity, Customer Focus, Excellence, and Teamwork. We have offices in more than 260 communities in the U.S., including our headquarters in Carmel, Indiana, and corporate offices in Birmingham, Chicago, Philadelphia, Orlando and Milwaukee.

At CNO Financial Group, we're always looking forward-to the security and stability we help create for our insurance brands' customers, and the growth we create within our own company. We're looking for ambitious people who want to do more. We'll provide you with opportunities to grow your skills through challenging professional experiences.

If you're looking for a culture that encourages development, helps you reach your potential, and rewards you for your contribution, then CNO Financial Group is right for you. For more information, visit CNOinc.com.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

#LI-RJ1

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

ReqID : JR168508

Job Type : Full time