Sr. Solutions Architect - Diagnostics Platform - Customer Systems

Summary
Do you have a passion for creating experiences that help people solve technology problems? At Apple, we're here to help our customers when they need support, and by joining our team, you'll help us evolve and expand the experiences we offer through our digital apps. We build carefully crafted apps and services which serve a critical need for our customers in a time need. The Digital team builds systems that power the cloud-based support apps and tools for Apple products used by millions of our world-wide customers every day. The system designs you own and collaborate with X-func teams will ensure Apple's customers have a secure, private and seamless experience. We are looking for a highly motivated individual with strong technical skills to solve complex problems, who is passionate about quality, and has a keen eye for the details that surprise and delight our customers. You will champion your ideas with peers, management and other engineering groups. You will also enjoy the benefits of working in a fast growing business where you are encouraged to "Think Different" and where your efforts play a key role in the success of Apple's business. Customer Systems.



Description
Our applications rely on a complex ecosystem that is supported by multiple engineering teams. You will be responsible for understanding the needs and changes across the ecosystem and build a strategic roadmap. To ensure alignment of your roadmap with the various engineering team, you will partner with respective product owners to prioritize trade-offs, clarify requirements, and drive towards product goals. You will define technical solutions for business problems, define system interfaces and data flow across systems, write user stories, and advocate for end-user and business needs. You will also facilitate effective communication between business and engineering teams to get issues resolved. You will have extensive technical conversations with engineers and non-technical professionals, and will be required to present in front of senior leaders.

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