General Information

Job ID
ATR41189

Posting Job Title
Sr. Specialist, Technical Service Support

Locations
VA Covington

Employment Type
Full Time

Date Posted
31-May-2024

Relocation Support
No

Description & Requirements

WestRock (NYSE :WRK) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to more fiber-based packaging forward.

At WestRock, our culture is built upon shared values and behaviors - they are fundamentals for winning together. Integrity - Respect - Accountability - Excellence are the standards of our behavior.

NOTE: Preference for this role to be located near Covington, VA, or Richmond, VA. However, close vicinity to a major airport in the US will be considered.

The Opportunity

WestRock's Global Paper organization is looking for an energetic individual to join the team in a Sr. Specialist Technical Service Support opportunity with the Paperboard Tobacco Packaging sector. This individual will be a critical addition to the team and will partner closely with customers, providing technical assistance to Westrock's Tobacco Paperboard segment. This is a highly visible position and developing strategic partnerships with our customer base, as well as production facilities is a must. This individual will use exceptional communication skills to gather information from clients, and the market, and provide insight to the organization allowing WestRock to deliver improved value to the customer.

• This role can require significant travel, including some potential international travel, which may include weekends.

How you will impact WestRock

• Utilize a broad knowledge of principles, practices, and procedures of the tobacco packaging industry.
• Provide on-site and remote customer services including commercial startups, troubleshooting, training, and account maintenance visits.
• Provide accurate and timely service, audit, quality, and technical consultation.
• Drive WestRock's value-added service model to our customers.
• Assist sales force by making proactive calls and delivering value propositions.

• Provide support and assistance for engineering/design improvements and changes.

• Support innovation projects including trial coverage at the mill and/or customer's sites.
• Assist in process improvement projects both internal and external.
• Execute all expected reporting and communications as assigned.

What you need to succeed

• Bachelor's degree in technical discipline desired
• Ability to work independently or in groups on difficult and time bound projects
• Field service and/or professional work experience of 7+ years
• Knowledge of and adherence to safe work practices
• Strong interpersonal skills
• Expertise in roll fed gravure printing and rotary die cutting desired
• Experience and understanding of high-speed cigarette filling lines a plus
• Knowledge in sheetfed offset printing and familiarity of digital printing processes and equipment

• Knowledge of platen die cutting and forming/sealing processes and equipment
• Knowledge of paperboard quality characteristics

• Strong verbal and written communication skills
• Strong Spreadsheet and Word Processing skills are a must.
• Basic statistical skills such as six sigma or lean manufacturing would be beneficial.
• Willingness to work on projects outside direct responsibility a must
• Extensive travel (>60%) with some nonstandard work weeks/ hours.
• Experience in Project Technical management desired

What we offer:

• Corporate culture based on integrity, respect, accountability, and excellence
• Comprehensive training with numerous learning and development opportunities
• An attractive salary reflecting skills, competencies, and potential
• A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work

WestRock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. WestRock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.