Staff Business Operations Manager - Partnerships

We are the Expert Network Partnerships team, part of Expert Network Services within Intuit Customer Success. We are going through a major transformational journey. We have bold goals, obsessed with customer and expert experiences, move at incredible velocity and aspire to deliver major impact to our customers and experts in everything we do. Come join us and be part of our fun-filled and passionate team! We are looking for a bold and creative leader with a desire to deliver impactful outcomes. This position will own and lead multi-million dollar customer success partnership(s) as well as large scale strategic initiatives for TurboTax Product Support.

Responsibilities

• Lead multiple partner relationships and drive improvements in overall partner performance, consistency and rigor
• Partnering effectively with leaders at all levels of these external organizations to define goals, drive win-win solutions and build relationships based on shared goals and mutual respect
• Act as escalation point and voice of partner to remove roadblocks hindering partner's ability to deliver for customers
• Identify and lead large scale strategic initiatives and process improvements to impact customer experience and business outcomes
• Working collaboratively with a wide array of internal cross-functional partners on the design, implementation, and delivery of strategic programs
• Displaying extreme ownership of all aspects of execution, diving into the details to ensure programs are set up for success end to end, establishing and running effective meetings, and problem solving creatively through any obstacles that arise
• Synthesizing and leveraging data to continuously measure success and understand improvement opportunities
• Championing change, creating and embracing novel solutions and supporting others in adopting them