Staff Manager / Institutional Care Waiver (HCA/ISD #7597)

$29.58 - $47.33 Hourly

$61,531 - $98,449 Annually

This position is a Pay Band 75

Posting Details

This posting may be used to fill multiple vacancies.

This posting will be used to conduct an ongoing recruitment and will remain open until all positions have been filled.

Our Vision

• Every New Mexican has access to affordable health care coverage through a coordinated and seamless health care system.

Our Mission

• We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.

Our Goals

• Leverage purchasing power and partnerships to create innovative policies and models of comprehensive health care coverage that improve the health and well-being of New Mexicans and the workforce.
• Achieve health equity by addressing poverty, discrimination, and lack of resources, building a New Mexico where everyone thrives.
• Implement innovative technology and data-driven decision-making to provide unparalleled, convenient access to services and information.
• Build the best team in state government by supporting employees' continuous growth and wellness.

Why does the job exist?

The Staff Manager will:

• Administer resources, manage operational activities and supervise staff;
• Ensure delivery of products and services to citizens, customers and clients.

How does it get done?

The Staff Manager is responsible for:

• Providing effective office administration and management within the Income Support Division (ISD);
• Ensuring performance and service is consistent with Health Care Authority's (HCA) mission and goals;
• Leading a team in providing timely, accurate customer service in accordance with federal and state regulations.

Who are the customers?

• Health Care Authority Staff
• Income Support Division Staff
• Contractors and Customers

Ideal Candidate

The ideal candidate has experience:

• Independently managing, planning, organizing, staffing, coordinating, reporting, budgeting and utilizing accepted management practices as well as the HCA Code of Conduct;
• Effectively coaching and developing employees;
• Providing timely and appropriate feedback;
• Collaborating and communicating with individuals inside and outside the department;
• Managing operations within an Income Support Field.

Minimum Qualification

A Bachelor's Degree in any field of study from an accredited college or university and five (5) years of professional level experience operating within parameters and guidelines directly related to the purpose of the position defined by the agency at the time of recruitment. Substitutions Apply. See Substitution Table below. A hiring agency will designate that a portion of the required experience to include supervisory and/or specialized experience. Any required licensure, certification or registration shall be defined at the time of recruitment and will be in addition to the above requirements.

Substitution Table

These combinations of education and experience qualify you for the position:
Education Experience 1 High School Diploma or Equivalent AND 9 years of experience 2 Associate's degree AND 7 years of experience 3 Bachelor's degree AND 5 years of experience 4 Master's degree AND 3 years of experience 5 PhD degree AND 1 year of experience
• Education and years of experience must be related to the purpose of the position.

• If Minimum Qualification requires a specific number of "semester hours" in a field (e.g. 6 semester hours in Accounting), applicants MUST have those semester hours in order to meet the minimum qualifications. No substitutions apply for semester hours.

Employment Requirements

Must possess and maintain a valid Driver's License.

Working Conditions

Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage.

Supplemental Information

Benefits:

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Agency Contact Information: Michelle Lucero, (505) 487-3642.

Bargaining Unit Position

This position is not covered by a collective bargaining agreement.