Staff Program Manager - Professional Services

Come join US Sales supporting the Global Business Solutions Group (GBSG) as a Staff Program Manager for the Professional Services Organization. The Professional Services Team enables Accountants, Partners, and Mid-Market Customers to successfully embrace, use, and recommend the Intuit Ecosystem through our strategic consulting, technology/product expertise, and implementation/integration strategies.

The Staff Program Manager candidate will have a proven track record of driving complex, cross-functional Professional Services engagements in a fast-paced environment. Working directly with Customers, Partners, Sales Engineers, and others across the organization to develop, lead, and drive programs that allow us to deliver our services to customers in a timely manner and within budget.

Responsibilities

• Lead Professional Services projects/programs across all phases of planning, implementation and migration. Create, optimize and drive schedules and project plans across cross-functional teams, partners, and customers
• Strong written and verbal communication that conveys appropriate level of information concisely given subject and audience. Communicate equally well with technical and non-technical personnel
• Anticipate, recognize, and work through resistance or setbacks, work well with others when conflicts arise, ensure alignment with objectives and ensure the project is on schedule, within budget, with quality outputs
• Effectively execute issue and risk management, building structured cross-group schedules, meeting arrangements, tracking dependencies and milestones, and communicating overall project status
• Work cross-functionally and connect all the pieces of the program by thinking end-to-end, while leveraging all available assets to solve problems and create value for both short and long
• Contribute to improvements in our Professional Services program/project management processes and operating mechanisms to continuously improve our ability to deliver value
• Exceptional planner who is highly organized with attention to detail, self-directed, efficient and able to manage complex programs and multiple priorities at the same time and in a timely manner
• Drive regular operating mechanisms to provide progress updates on Professional Services engagements, sharing insights and learnings to help shape future experiences