The founders of Queen City Hospice took the lessons learned from their many years of experience in corporate America to create a patient-centered hospice that maximizes resources at bedside while keeping operations local. Our passion is to provide patients and their families with hospice care that is rooted in the communities we serve. When end-of-life care is necessary, patients and their families are in their most vulnerable time. Our Ohio-based management team, through our locally-based clinicians, can respond to the needs of our patients in a timely and appropriate manner because we are local.

We are also passionate about providing our employees the right tools to do their jobs effectively and provide the best hospice care in the Cincinnati, OH area. We don't require high caseloads or unmanageable quotas, which gives our team more time with each of their patients. Our top priority is our patients and the people serving them.

Schedule: 8a-5p Monday -Friday

What We offer:

• Great culture and team atmosphere
• Comprehensive benefits (medical, dental, vision, life/AD&D, disability)
• 401(k) retirement plan with a generous company match
• Generous time off accruals
• Paid holidays
• Tuition Reimbursement
• Employee Referral Program
• Merit Increases
• Employee Discount Programs

What You'll Do:

• Confirms patient appointments and perform patient reminder calls according to client guidelines
• Manages client and care provider's schedules efficiently
• Tracks and reports daily scheduling metrics and communicates all client scheduling trends to management
• Answers all incoming calls and provide exceptional customer service to all callers, patients, clients, and visitors
• Maintains patient records in billing/scheduling system formats and in hard copy
• Completes patient schedules, forms, and all correspondence
• Initiates and obtains patient insurance benefits and authorization verification
• Provides additional billing and customer service support

Qualifications:

• High school diploma required. College degree a plus
• Bilingual in Spanish is a plus
• Experience in a high-volume medical office environment required
• Scheduling patients and patient testing preparation experience in a physician office preferred
• Computer Proficiency - MS Office
• Ability to work well with others in a professional manner in a team-oriented environment
• 2 years in a medical setting preferred
• Valid driver's license and proof of insurance is required

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