Store Information Systems Specialist

Basic Purpose

The Store Information Specialist at Talbots is a key role focused on enhancing store operations through effective system development and implementation. The analyst will collaborate with the Manager of Store Information Systems, to ensure seamless integration of business systems, troubleshoot issues, and streamline store procedures.

The role involves writing detailed business requirements, conducting user acceptance testing, and managing communications with the field. The analyst will also act as a vital link between Talbots and its vendor partners, ensuring all systems align with the stores' organizational goals.

Principal Accountabilities

• Business Requirements Development: Collaborate with stakeholders and IT partners to develop and document business requirements for system enhancements and solutions.
• Testing and Validation: Create and execute detailed test scripts/plans to ensure system functionalities meet the established business requirements.
• Issue Resolution: Provide support to store users by troubleshooting and resolving system-related issues promptly.
• Vendor Liaison: Act as the primary contact between Talbots and vendors, managing projects and addressing issues as they emerge.
• Cross-Functional Communication: Ensure effective communication and coordination with all business areas impacted by store information systems projects.
• System Access Management: Handle duties such as granting system access and managing the Workforce Management Application and Reports.
• Process Improvement: Identify and implement improvements in system processes to enhance the customer experience and anticipate future needs.
• Change Implementation: Communicate and implement changes to systems, develop training programs, and create supporting documentation.
• Communication Management: Control and coordinate the delivery of system communications to stores, including emails and resource guides.
• Workforce Management Expertise: Serve as the subject matter expert for Dayforce & Workday, overseeing support, maintenance, and system upgrades.
• Rotating Weekend Responsibilities: Manage payroll processing for stores on Sunday afternoon and provide timely responses on Discussion Boards and to Talbots Store emails, ensuring continuous support and operational efficiency during weekends.

Internal and External Relationships

Internal:

• Manager, Store Information Systems: Direct reporting and collaboration for system development and implementation.
• IT Teams: Coordination for system integration and troubleshooting.
• HR Teams: Partnering with HR to align systems, payroll processing, and support HR-related functions and strategies with Store Systems.
• Inventory Control: Working together to align systems with inventory management.
• Sales Audit and Finance: Interaction for financial systems and reporting accuracy.
• Stores & Field Leadership: Regular communication for the deployment of systems and gathering feedback.
• Loss Prevention: Ensuring systems support loss prevention measures.

DC Operations: Coordination to ensure store systems support efficiency.

External:

• Vendor Partners: Regular liaison for system projects, issue resolution, and staying current with new market trends.

Industry Experts: Engagement for insights on system improvements and best practices.

Education/Experience/Knowledge

• Education: Bachelor's degree preferred.
• Experience: Minimum of 3 years of experience in business systems analysis, preferably within a retail environment. Proven track record of successful system implementation and process improvement projects.
• Technical Knowledge: Strong understanding of business requirement development, system testing, and troubleshooting. Familiarity with Workforce Management Applications and reporting tools.
• Vendor Management: Experience in working with vendors and serving as a liaison for system-related projects and issue resolution.
• Communication Skills: Excellent written and verbal communication skills, with the ability to craft clear field communications and coordinate with various business areas.
• Analytical Skills: Strong analytical and problem-solving abilities, with a keen attention to detail.
• Customer Experience: Knowledge of customer service principles and the ability to enhance systems to improve the customer experience.
• Training and Change Management: Experience in developing training programs and implementing system changes.
• Software Proficiency: Proficiency in Dayforce or similar workforce management software, including support and maintenance responsibilities.
• Flexibility: Availability to work on weekends, particularly for payroll processing and system support.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel assigned to this job