Strategy and Customer Transformation, Lead, Global Healthcare \u0026 Nonprofits

As a Strategy and Transformation Lead for Amazon Web Services (AWS), you will have the exciting opportunity to serve as a force multiplier for both the mission-driven Global Healthcare and Nonprofit customers we serve (external) and AWS Worldwide Public Sector (WWPS) business (internal). You will learn, contribute, and grow by serving as a: frontline partner in delivering results and velocity to value for customers at varying levels of cloud maturity, builder of repeatable mechanisms/frameworks that enable impact at scale, and trusted strategic advisor to inform prioritization and focus decisions for the business.

You will have the opportunity to align your expertise and experience across two core functional areas:

1/The Customer Transformation function works hand-in-hand with Sales, Executive Advisors, and Industry Business Development to engage select customer' C-suite leaders with tailored offerings. These engagements range from foundational visioning and executive activation to comprehensive strategic innovation engagements. You will be responsible for working alongside customer C-suite, executives and partners, to reimagine how AWS/Amazon can accelerate and support our customers in achieving their missions and visions. More specifically, you will work with customers to ideate, co-design, prioritize, and deliver on a diversified innovation pipeline. You will manage collaborative creation of internal/external documents to present opportunities and investment proposals to leadership teams and other stakeholders. Moreover, you will lead cross-cutting engagements that concurrently activate multiple customers. These 1-many customer engagements raise brand awareness, capture the voice of our customers, inform new solutions and refinements to existing AWS offerings, and serve as forums for customers to connect and collaborate on best practices. You will be responsible for leading multidisciplinary teams-including leadership, subject matter experts, marketing and partners-in the end-to-end production and facilitation of these engagements.

2/The Strategy function is responsible for developing and facilitating execution of multi-year strategies that are informed by market trends and analysis, delivering on strategic WWPS priorities, and empowering the Sales and Industry Business Development functions to look around corners on behalf of our customers. You will be responsible for collaborating with leadership and multidisciplinary teams to: create shared baseline understanding built upon synthesis of voices of our customers, emerging trends, and industry and competitor landscape; articulate aligned vision, mission, and decision-making tenets; chart a shared roadmap alongside strategic growth levers; and prioritize mechanisms and investments required to translate strategy into action. Moreover, you will create content to help customers better understand the value of AWS/Amazon offerings, including: thought leadership, white papers, case studies, use cases, pilots, proofs of concept, and demonstrations.

The ideal candidate will have a combination of vertical healthcare and/or nonprofit (e.g., research, charities, cause and cure organizations) industry experience alongside cross-cutting skills, including: strategic planning and partnerships, management consulting, executive facilitation, human-centered design, digital innovation, business development, sales, and/or portfolio management. They will be willing and able to execute on strategic plans and drive actions to a successful completion. This person will leverage their deep industry background to engage and communicate effectively on a wide range of business and technical discussions with customers, partners, and internal AWS/Amazon teams. Successful candidates will identify opportunities that can serve multiple customers and build customer references and use cases to support future engagements. Having a proven and successful track record of building and managing a large pipeline of opportunities is a plus.

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon's culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

We value work-life harmony. It isn't about how many hours you spend at home or at work; it's about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

BASIC QUALIFICATIONS

- 5+ years of developing, negotiating and executing business agreements experience

- 5+ years of professional or military experience

- Experience developing strategies that influence leadership decisions at the organizational level

- Experience managing programs across cross functional teams, building processes and coordinating release schedules

- Bachelor's degree

PREFERRED QUALIFICATIONS

- Experience interpreting data and making business recommendations

- Experience identifying, negotiating, and executing complex legal agreements

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,200/year in our lowest geographic market up to $220,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

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