Student & Financial Coordinator - Financial Information Office (Haslam College of Business)

Student & Financial Coordinator - Financial Information Office

Haslam College of Business

Regular Full-Time, Market Range 6

The Haslam College of Business (HCB) at the University of Tennessee, Knoxville, invites applications for a Student & Financial Coordinator (Full-time, Non-Exempt) in the Financial Information Office. The HCB Financial Information Office (FIO) serves as the central business office for the entire college, including administrative units, academic departments, executive education programs, and research centers. Reporting to the GEE Business Manager, this position will be responsible for administrative oversight and coordination of Graduate & Executive Education (GEE) degree program student financial support, accounts payable functions, and general operations. The position provides subject matter expertise for proper handling of student support, standard procedures, fiscal policy, and process improvements in close partnership with GEE executive leadership. This position will serve as the primary liaison between students, program managers, and university support offices on degree program financial matters, coordinate and manage accounts payable functions for degree and non-degree programs, and reconcile associated ledgers. The position requires discretion for proper handling of complex and sensitive billing procedures. The position also requires sound independent judgment to resolve problems within the scope of the role.

Qualifications:

Responsibilities:

• Degree Program Coordination and Administration
  • Manage, prepare, and communicate third party billing documents for degree students and their organizations to complete and return to the Bursar's Office
  • Work with Graduate School and Bursar's Office to reconcile accounts receivable issues for all degree programs within GEE
  • Advise and troubleshoot with students and program managers to resolve issues - review student accounts, research problems, collaborate with the appropriate university support office (Financial Aid, Bursar, Veterans Success Center, OneStop, etc.), recommend best practices, provide follow up support as necessary
  • Provide reports showing EVEA holds to assist Admissions in resolving before it prevents financial aid/scholarship distribution
  • Enter GEE program scholarships each semester and ensure Financial Aid is distributed appropriately
  • Collect rosters, verify billing accuracies, and distribute to Bursar's Office
  • Update internal resources detailing costs of each program
  • Create informational documents for FIO, leadership, and program managers about program fees, billing processes, and other program information
• Financial Coordination and Administration
  • Monitor GEE general inboxes and respond to incoming requests; Research as necessary to provide accurate guidance
  • Process accounts payable functions for GEE accounts, including but not limited to deposits, internal transfers, invoices, petty cash, procurement cards, refunds, credit card payments/transfers, and wire payments
  • Process accounts receivable functions for GEE accounts, including but not limited to non-degree customer billings, monthly customer statements for balances due, and course reconciliations (roster verification, program allocation, and proper invoicing)
  • Research and resolve escalated accounts payable and receivable issues as needed, in partnership with GEE Business Manager
  • Provide guidance to GEE stakeholders on various accounts payable and receivable related questions and issues, weighing all options and leading them in the proper direction
  • Conduct training sessions on fiscal policy and other relevant processes for GEE staff
  • Develop and share training materials on accounts payable activities, utilizing all available platforms including the GEE HUB
  • Stay up-to-date on the latest fiscal policy announcements in order to effectively communicate and implement changes
• Other duties as assigned
  • Organize and manage special projects as requested
  • Provide work direction to temp employees and/or students
  • Serve as subject matter expert to internal and external stakeholders for GEE program operations
  • Provide support to FIO team as needed

Qualifications:

• Required Qualifications and Experience:
  • High School Diploma or GED plus 3-5 years accounting/financial experience or Bachelor's degree in Business, Accounting, or related field plus 2-3 years accounting/financial experience
  • Proficient to advanced Microsoft Office and Excel skills
• Desired Qualifications and Experience:
  • Associate or Bachelor's Degree in Business, Accounting, or related field
  • 2-3 years IRIS/SAP or other ERP system experience
  • Experience in a higher education or government setting

Knowledge, Skills and Abilities:

• Required:
  • Knowledge and understanding of general accounting principles.
  • Ability to apply fiscal policies to accurate completion of financial transactions.
  • Ability to process large numbers of financial documents, and to understand the complex nature of the hierarchy of financial accounts.
  • Ability to multi-task and to work under pressure with strict deadlines.
  • Excellent verbal and written communications skills.
  • Microsoft Suite of software skills.
  • Strong organizational and analytical skills.
  • Ability to work effectively with and communicate with individuals from diverse backgrounds and environments, including faculty, executives, and corporate customers.
  • Strong attention to detail.
  • Project management skills.
• Preferred:
  • Working knowledge of SAP or enterprise resource planning (ERP) software
  • Knowledge or skills with student enrollment, billing, and/or financial aid systems
  • Knowledge or skills from experience in higher education environment
  • Knowledge or skills with CANVAS academic resource and/or customer resource management software

Application Process:

The Knoxville campus of the University of Tennessee is seeking candidates who have the ability to contribute in meaningful ways to the diversity and intercultural goals of the University. Screening of applicants will begin immediately and will continue until the position has been filled.

Interested individuals should provide a cover letter addressing professional experience relevant to each required minimum qualification, a resume, and complete contact information for 3 professional references.