The University of Pittsburgh's Student Payment Center is a unit within the Student Financial Services division of the Controller's Office. We are recruiting an outstanding service professional for two main areas of responsibility. First, responding to daily phone calls and emails from students and families related to the student account. Questions range from general in nature to more complex. Second, processing payments from student and departments and posting transactions to students' and departmental accounts. Employee must be an active participant with team members in a collaborative and flexible work environment and is expected to contribute positively to the delivery of student service outreach initiatives. Must always be looking to serve others to promote student success. Must demonstrate excellent analytical, communications, and writing skills. Customer satisfaction that meets and exceeds expectation will be evidenced by feedback from students and their families, survey results, reduction of repeat service requests, and fewer students in delinquent account status.