Student Worker- Student Memorial Center Operations Academic Year 2024-25

Position Information

Requisition Number
Stu339P

Position Type
Student Worker

Department
Department of Student Workers

Job Title
Student Worker- Student Memorial Center Operations Academic Year 2024-25

Classification
Student Worker

Pay Rate
Varies

Position Summary Information

Hours per week
12 to 25 hrs/week

Days Worked
Flexible (Open 7 days per week)

Hours/Shift worked
3-4 hour shifts scheduled between 7AM - 12AM (7 Days per week)

Posting Detail Information

Job Summary/Basic Function

Information Desk Attendant: The SMC is seeking student workers to serve as attendants at the Information Desk, the heart of the SMC . Information Desk attendants will answer phones for the University call center, manage lost and found items, oversee student org key distribution, provide excellent customer service to guests, provide event support, and assist in the successful operations of the SMC . This role offers students the opportunity to develop the transferrable skills needed to compete in today's job market. This position pays $9.50 an hour and includes a consistent schedule of 12-30 hours per week depending upon student's preference. Flexible days, nights, weekends, assigned around your schedule/availability. After one successful semester of working as an Info Desk attendant, employees are eligible to apply to management positions at a higher pay rate. All employees are eligible to earn $1 additional per hour for shifts worked between 7am - 9am and 9pm - 12am.

Setup Crew: As an Info Desk member, you will automatically be added to the SMC Setup Crew. Setup Crew hours are an opportunity to earn additional hours at $12.50 an hour and are optional. Members work a flexible schedule to assist in the setup and teardown of events that are scheduled in the SMC through the semester. Setup includes setting up chairs and tables for events within the MPR , Promenade, and other areas of the SMC . This position is scheduled randomly throughout the week and is dependent upon events that occur within the building. Setups can last anywhere from 15 minutes to 1 hour depending on the number of setup crew members present. This position pays $12.50 an hour to compensate for setups that don't take a lot of time. Setup crew members can work as many/little setups as preferred throughout the week. All setup communications are sent via Teams once hired.

Required Qualifications

Info Desk Attendant

• Interpersonal Communication Skills
• Customer Service Experience
• Positive attitude and ability to work as a member of a Team
• Computer skills (Proficiency in Microsoft Word, Excel, etc.)
• Willingness to perform varied duties as assigned
• Ability to multitask and work with multiple projects at one time
• Commit to assigned work schedules
• Proudly represent Millersville and introduce customers to the many benefits of MU
• Availability on Friday, Saturday, and/or Sunday is required (at least 2 of the three days)
• Requires working nights and weekends on occasions
• Showcase a high level of professionalism and decorum

Setup Crew (Optional)

• Ability to lift, move, push, carry up to 25 lbs
• Ability to work as a member of a team
• Positive attitude
• Flexible hours

Preferred Qualifications

Info Desk Attendant

• Knowledge of Millersville University and its many resources, offerings, and ways to get involved
• Experience with Astra and/or transferring phone calls
• Priority hiring for applicants who are able to work opening and/or closing shifts (7am - 9am, 9pm - 12am) and Friday availability

Job Duties

Information Desk Attendant Tasks include:
* Serve as a University Call Center representative by answering incoming phone calls to the University's main phone line, transferring callers to requested on-campus offices and/or personnel, answering general inquiries, and problem-solving
* Manage the SMC Information Desk and assist on-site customers with general facility questions, directions, on-site event/activity information, helpful University policies and procedures, and other general inquiries
* Provide exceptional customer service during all customer interactions (verbal, nonverbal, written) * Facilitate the SMC key check-out process for student organizations and building personnel
* Facilitate room unlocks for customers who have spaces reserved within the SMC in the absence of a shift manager
* Assist student organizations in retrieving organization mail from the SMC Mail Center
* Dispense first-aid supplies as needed
* Report general maintenance issues to University Facilities and ensure maintenance radio is in working condition and charged during scheduled shift
* Maintain a willingness to assist facility users in any reasonable requests to support programming, including last-minute changes to room reservations, setup information, etc.
* Create a friendly and positive work environment for student info desk employees, MU employees, facility users, customers, etc. by contributing to SMC Operations as a positive and professional team player
* Record and relay any pertinent information regarding challenges, concerns, or other occurrences during your shift to the supervisor on duty
* Contribute to the process of identifying and sharing positive and critical feedback for Student Memorial Center Operations policies, procedures, and practices
* Assist in the collection and retrieval of displaced items and management of the lost-and-found center
* Occasionally assist in the facilitation and management of special events and activities sponsored by the Student Memorial Center
* Assist in closing of the building by completing a nightly walk-through of the facility with a shift manager
* Follow and enforce all federal and state laws as well as review, follow, and enforce all policies outlined in the Millersville University Student Handbook, Student Memorial Center Employee Manual, etc.
* Participate in trainings and ongoing professional development opportunities as required by supervisor

Setup Crew Member
* Assist in the setup/teardown of events in the SMC such as Open Houses, meetings, UAB activities, concerts, speakers, etc.
*Setup crew consists of moving furniture ONLY and does not include audio/sound/lighting.

Working Conditions and Physical Effort

* Be able to sit and use a computer for the length of shift (Desk Attendant)
* Be able to lift up to 25 lbs occasionally during shift (Setup Crew)

Posting Open Date
07/12/2024

Posting Close Date
10/01/2024

Special Instructions to Applicants

For questions regarding this position please email SMC@millersville.edu or visit the SMC Information Desk.

Cover letter and resume are optional. We encourage you to upload your class schedule, which will help us to assist you with determining the best working hours during your academic and extra-curricular schedule.

Quicklink for Posting/Requisition
https://jobs.millersville.edu/postings/11887

Documents Needed to Apply
Required Documents Optional Documents

Cover Letter/Letter of Application

Resume

Other Document 1

Class Schedule

Reference Letter 1

Supplemental Questions

Required fields are indicated with an asterisk (*).

* Are you currently attending Millersville University or will be at the time of employment?

• Yes
• No

* What days/hours are you available to work?
(Open Ended Question)

* What is your current major/minor?
(Open Ended Question)

* Are you available to work weekends? (Friday - Saturday)
(Open Ended Question)

* Please indicate which position you are applying for: Information Desk Setup Crew Information Desk AND Setup Crew
(Open Ended Question)

* Are you currently on Millersville University Student Payroll?

• YES - I have another job on campus and am in the student payroll system.
• IN PROCESS - I am in the process of completing new hire paperwork with the Student Payroll Office for another job on campus.
• No.

* Why do you feel you would be successful in this position?
(Open Ended Question)