Submission for the position: Patient Services Specialist 2 - Bilingual - (Job Number: 24007182)
Dallas, Texas
Employer: Baylor Scott & White Healthcare
Industry: Patient Services Specialist 2 - Bilingual
Salary: Competitive
Job type: Full-Time
JOB SUMMARY
The Patient Services Specialist 2 provides administrative help in a physician office, clinic or other operational area that assists patients, to ensure high quality, patient-centered care. Duties include patient relations, check-in or check-out, scheduling, insurance verification and answering phones. May assist in training and mentoring junior Patient Services Specialists.
ESSENTIAL FUNCTIONS OF THE ROLE
KEY SUCCESS FACTORS
BENEFITS
Our competitive benefits package includes the following
Note: Benefits may vary based on position type and/or level
QUALIFICATIONS
The Patient Services Specialist 2 provides administrative help in a physician office, clinic or other operational area that assists patients, to ensure high quality, patient-centered care. Duties include patient relations, check-in or check-out, scheduling, insurance verification and answering phones. May assist in training and mentoring junior Patient Services Specialists.
ESSENTIAL FUNCTIONS OF THE ROLE
- Assists patients and other visitors by performing patient related duties to include check-in or check-out, scheduling, insurance verification and answering and responding to phones inquiries. Arranges follow-up visits and referral appointments.
- Registers patients by collecting and verifying insurance information. Verifies patient demographics and enters changes into computer system. Directs patients to appropriate waiting areas.
- Accepts payments for physician/clinic services according to established guidelines. Posts payments and enters charges into computer utilizing appropriate codes. Generates daily payment reports and verifies cash drawer against report. Provides accurate patient, medical, financial or procedural information to patients or approved outside entities. Discusses financial arrangements with patients, as requested.
- Responds to routine escalated inquiries concerning services, hours of operation, etc. Ensures any patient complaints are handled appropriately.
- Aids with medical records duties by pulling charts for scheduled and walk-in appointments, prescription refills and other requests. Retrieves, transports, sorts and files medical records. Copies medical records chart for patient transfers and referrals as requested.
- Helps in training, mentoring and providing help to junior staff as requested.
KEY SUCCESS FACTORS
- Excellent listening, social and communication (oral and written) skills, and professional, good and respectful telephone etiquette. Ability to adjust communication style to suit different audiences. Caring listener, delicate, upbeat, optimistic, articulate, gracious and tactful.
- Knowledge of patient registration procedures and documentation.
- Knowledge of medical insurance claims procedures and documentation. Needs to have thorough knowledge of the Out of Network process
- Skilled in the use of personal computers and related software applications.
- Skilled in preparing and maintaining patient records.
- Able to examine unpaid third-party claims and delinquent accounts to resolve appropriate follow-up actions to ensure payment.
- Able to mentor and train staff.
BENEFITS
Our competitive benefits package includes the following
- Immediate eligibility for health and welfare benefits
- 401(k) savings plan with dollar-for-dollar match up to 5%
- Tuition Reimbursement
- PTO accrual beginning Day 1
Note: Benefits may vary based on position type and/or level
QUALIFICATIONS
- EDUCATION - H.S. Diploma/GED Equivalent
- EXPERIENCE - 1 Year of Experience
Created: 2024-05-08
Reference: 24007182
Country: United States
State: Texas
City: Dallas
ZIP: 75287
Similar jobs:
-
Store Protection Specialist
Ross Stores in Houston, Texas -
Regional Technical Service Specialist
ittxylem in Carrollton, Texas💸 $75000 - $85000 per year -
Retail Sales Specialist - $18.00 per hour, plus commission and incentives!
SPECTRUM in Live Oak, Texas💸 $18.00 per hour -
Specialist - Debit Card Fraud Services I
Woodforest National Bank in The Woodlands, Texas -
QUALITY ASSURANCE SPECIALIST (AIRCRAFT)
Air Education and Training Command in Sheppard AFB, Texas -
Submission for the position: Cardiovascular Invasive Specialist - (Job Number: 24004829)
Baylor Scott & White Healthcare in Frisco, Texas -
To Go Specialist
Cheddar’s Scratch Kitchen in Mcallen, Texas -
Specialist, Lead Environmental Compliance
Enterprise Products in Houston, Texas -
Project Planning & Scheduling Specialist II
AECOM Technology Corporation in Austin, Texas💸 $80756.00 per year -
Data Entry Specialist - Healthcare
Buchanan Technologies in Temple, Texas -
Senior Simulation Operations Specialist
Baylor College of Medicine in Texas Medical Center, Texas💸 $60995 - $70733 per year -
Submission for the position: Patient Services Specialist - (Job Number: 24009012)
Baylor Scott & White Healthcare in Brenham, Texas -
To Go Specialist
Cheddar’s Scratch Kitchen in Fort Worth, Texas -
Insurance Verification Specialist / Admitting /FT / DAY
UHS in Amarillo, Texas -
Supervisory Intelligence Research Specialist
Drug Enforcement Administration in El Paso, Texas -
Cost / Schedule / Controls Engineer / Specialist II
Airswift in Spring, Texas -
Licensed Specialist in School Psychology LSSP (2024-2025 School Year)
Conroe Independent School District in Conroe, Texas💸 $72914 per year -
Retention Specialist
Altice USA in Tyler, Texas -
Security Specialist - Full Time
Security Industry Specialists in Dallas, Texas💸 $19 per hour -
SUPERVISORY INSTRUCTIONAL SYSTEMS SPECIALIST
Air Education and Training Command in Sheppard AFB, Texas