Submission for the position: Principal Customer Experience Researcher - (Job Number: 24012330)

This is a hybrid work position, offering a combination of remote and in-office work to provide flexibility and support work-life balance. Team members are currently required to be in the office on Tuesdays to facilitate collaboration and team meetings. This schedule is subject to change based on departmental needs.

JOB SUMMARY

In this role, you will be a driving force behind shaping the user experience and innovation landscape for our digital products and services. As a Principal Level UX Researcher, you will provide visionary leadership in creating and implementing user-centered solutions that redefine industry standards. Your responsibilities will encompass leading and mentoring a team of researchers and designers, while collaborating at a strategic level to align research outcomes with business goals. Your proven expertise in qualitative and quantitative research methodologies will lead to the generation of transformative insights that guide our product direction. This role requires a strong record of influencing and advocating for user-centric design, making you an essential contributor to our commitment to delivering unparalleled user satisfaction.

ESSENTIAL FUNCTIONS OF THE ROLE

Lead and innovate advanced user research endeavors, driving transformative enhancements in our digital products and services.

Strategically design and execute intricate user-centered research studies, showcasing mastery in various methodologies.

Synthesize complex research findings into strategic insights that influence high-level product and design strategies.

Collaborate effortlessly across cross-functional teams, wielding research insights to shape product vision.

Possess an expert-level understanding of the healthcare industry, leveraging deep insights to inform research strategies.

Evangelize and institutionalize user-centered design principles and practices, impacting the organization's culture.

Mentor and shape the growth of researchers, fostering excellence and thought leadership in UX research.

Stay ahead of the curve by pioneering new UX research methodologies and tools, elevating research outcomes.

KEY SUCCESS FACTORS

Possess and push for deep customer empathy and curiosity, continually seeking to understand users/patients to uncover various insights.

Hold a bachelor's degree or equivalent in a relevant field like Human-Computer Interaction, Psychology, Cognitive Science, or a related discipline.

Showcase a successful career track marked by transformative UX research contributions, boasting an extensive portfolio showcasing your ability to redefine product design and strategy through research-led insights.

Exhibit mastery across the entire spectrum of qualitative and quantitative research methods, seamlessly utilizing interviews, surveys, usability testing, card sorting, heuristic evaluations, and more.

Expertly distill vast amounts of research data into strategic insights that guide high-level product and design strategies, aligning them with overarching goals.

Expertise in articulating research findings conveying complex concepts effectively to audiences spanning technical and non-technical realms.

Possess a thorough understanding of UX design principles, shaping them with a grasp of how research catalyzes and directs business and experience decisions.

Leverage your extensive knowledge of the healthcare industry, channeling trends, patient engagement, and regulations into innovative research approaches.

Display mastery in advanced UX research tools and software, harnessing their capabilities to drive profound insights via platforms like UserTesting.com, Qualtrics, and others.

Showcase unparalleled project management acumen, effortlessly overseeing complex research projects and teams while adhering to deadlines and upholding the highest quality standards.

Exemplify profound leadership skills, cultivating excellence in junior researchers while fostering harmonious collaboration within cross-functional teams.

BENEFITS

Our competitive benefits package includes the following

- Immediate eligibility for health and welfare benefit

- 401(k) savings plan with dollar-for-dollar match up to 5%

- Tuition Reimbursement

- PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level

QUALIFICATIONS

• EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification
• EXPERIENCE - 7 Years of Experience