The Group:

Mandarin Oriental Hotel Group (MOHG) is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world's most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. The Group regularly receives international recognition and awards for quality management and legendary service hospitality.

The Hotel:

A stunning fusion of modern design with stylish oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites - all with breath-taking views of Manhattan and Five-Star hospitality. Luxurious amenities include MO Lounge, all-day dining overlooking Central Park and the Manhattan skyline; a 14,500 square-foot Five-Star Mandarin Oriental Spa ; and a state-of-the-art fitness center with a 75-foot lap pool. In addition, there is premium meeting and event space, including a 6,000 square-foot pillar-less ballroom with three walls of windows overlooking Central Park. Located in Columbus Circle's Deutsche Bank Center, Mandarin Oriental, New York is in an idyllic location just steps away from world-class dining, shopping and entertainment, including the Broadway Theater District, Lincoln Center, Central Park, Jazz at Lincoln Center and the shops of Columbus Circle.
Duties and Responsibilities:

• Support company's philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
• Support company's philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
• Support company's philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.
• Runs all food and/or beverage orders from all kitchens throughout MO Lounge; confirms accuracy of order and delivers to guests with appropriate condiments.
• When serving beverages, abides by all state, federal and corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
• Required to work in the MO Lounge.
• Checks assigned station before, during and after shift for proper set up and cleanliness.
• Sets up room before service, including seating area, credenzas, side stations.
• Sets up liquor bottles for service, taking note of items that need to be restocked or ordered.
• Set up, service and breakdown private functions in MO Lounge.
• Set up side station.
• Greets and acknowledges all guests, however busy and whatever time in a friendly and courteous manner and explain any specials and/or restaurant promotions.
• Anticipates guest needs and responds promptly.
• Accommodates all requests for information courteously.
• Provide instruction and/or guidance for guest and employee safety in fire or other emergency situations.
• Respond to all guest questions. Provide guest assistance, direction and information as requested when working in public areas.
• Records the details of the order from guests, repeating as necessary, to check for accuracy.
• Replenishes beverages as necessary and checks with guest for overall satisfaction.
• Markets and serves upon request any dessert or specialty item.
• Presents the check to the guest when asked and collects and processes payment.
• Keep chairs and banquettes clean and clear of debris.
• Make sure that all silver and glasses are wiped and spotless.
• Mark tables appropriately to food order for each course.
• Enter all sales in POS without errors. Double check list of items before "sending".
• Make sure that all product served are accounted for on the final bill before presenting it.
• Set up tables according to Managers communication.
• Up keep and clear tables between courses through- out the meal, and upon completion of the meal.
• Verify guest satisfaction with each table during each course served.
• Anticipate guest needs, as to where guests will never have to ask for anything.
• To wish each and every guest a warm farewell and thank them for coming.
• At the end of the shift deliver all checks and report to the appropriate place according to rules.
• Maintains complete knowledge of all menus, including all ingredients and techniques used, including, but not limited to:
• Current a la carte cocktails.
• Current prix fixe menu cocktails.
• Current beers, both in bottle and on tap.
• Current wines by the glass.
• Current a la carte food items.
• Current prix fixe menu food items.
• Working knowledge of all spirits on current menu.
• Complete familiarity with the particular service pieces or signature presentations of MO Lounge
• Maintains knowledge of:
• Current Day reservations, including VIPs, Dietary Restrictions, or other special instructions, via pre-service meetings.
• Scheduled special events.
• Current Day reservations and hourly cover count for MO Lounge.
• Operational details for MO Lounge including hours, ambiance, menu theme or signature items, and ticket prices.
• Maintains complete knowledge of table/seat numbers.
• Maintains complete knowledge of correct maintenance and use of equipment; uses equipment only as intended.
• Maintains complete knowledge and comply with all MO policies and service standards.
• Maintains positive guest relations at all times.
• Communicates VIP arrival into MO Lounge to management immediately.
• Communicates guest special requests to designated personnel for follow up.
• Handles guest complaints by involving a manager immediately.
• Monitors and ensures that all aspects of service conform to departmental standards. Notifies respective personnel for problems to be corrected.
• Completes closing duties as assigned.
• Following the posted opening and closing duties and side work sheet.
• Completes paper product inventory and maintenance assigned.
• Report all suspicious persons or activities and hazardous or unsafe conditions to the management.
• Maintain the dining room and station clean at all the time.
• Assist F&B Managers in seating guests when necessary.
• Perform any general cleaning task as needed, perform a variety of other duties as assigned not limited to station duties or duties listed above.
• Attends food, cocktail, spirit, and other tastings/trainings as scheduled.
• Attend daily pre meal/communication meeting.
• Attend monthly department meeting.
• Generate a climate of enthusiasm.

NOTE: The above is not an all-inclusive list of job duties and responsibilities. Mandarin Oriental, New York reserves the right to add, delete, change or modify the job duties and responsibilities described in this job description at its discretion with notice.

It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company. Employees or applicants should direct requests for accommodation to Director of Human Resources.

Hourly rate: $16.26-$21.68

Advertised: 11 Jun 2024 Eastern Daylight Time
Applications close: