SUPERVISING TRAFFIC ENFORCEMENT TECHNICIAN

BID/JOB ANNOUNCEMENT

Supervising Traffic Enforcement Technician

Department of Finance

Citation Administration (1 position)

Additional vacancies possible pending budget approval

Starting Salary: $41,904.00/annually

Applications for these positions will be accepted until 11:59 pm CDT on September 12, 2024.

This position is open to the general public and to all current city employees covered under the terms of the City's collective bargaining agreement with the Laborer's LOCAL 1092 - BARGAINING UNIT 53. Only employees in City job titles in this bargaining unit are eligible to bid on this position.

BID INSTRUCTIONS: Apply on the bid site: https://chicago.taleo.net/careersection/103/jobsearch.ftl?lang=en AND

1. Check the box on your profile titled "Currently employed by the City of Chicago"

2. Enter your employee ID (located on your pay stub labeled 'payee/employee number')

3. Select your correct bargaining unit

FAILURE TO FOLLOW THESE INSTRUCTIONS WILL RESULT IN A REJECTED BID APPLICATION

Under general supervision, participates in the City's Automated Enforcement program, functioning as a first level supervisor, supervising technicians responsible for verifying automated enforcement incidents and performs related duties as required

ESSENTIAL DUTIES

• Monitors a staff of Traffic Enforcement Technicians engaged in the review of photographic evidence of potential violations captured by automated enforcement camera equipment to validate Municipal Code violations.

• Validates the accuracy of photographic evidence and event data associated with potential violations captured by automated enforcement cameras.

• Authorizes the acceptance or rejection of incidents as violations based on sufficient evidence.

• Resolves problems and disputes concerning the accuracy of potential violations and the identification of registered vehicle owners.

• Meets with supervisory staff to review staffing, work priorities, communicate procedural changes and discuss business operations.

• Establishes and implements work policies and procedures to ensure optimum productivity.

• Prepares and reviews productivity reports and evaluates performance of subordinate staff.

• Responds to atypical or sensitive complaints and inquiries.

• Maintains records of daily activity logs, including equipment malfunctions and repairs, contacts, and statistics on work performed.

• May retrieve requested photo images, when required.

• Prepares work activity reports.

Additional duties may be required for this position.

LOCATION : 2 N. LaSalle St., 12 th Floor

DAYS : Monday through Friday

HOURS: 8:30 am to 4:30 pm

THIS POSITION IS IN THE CAREER SERVICE

Qualifications

Three years of customer service experience plus at least two years of experience in the use of personal computer equipment and standard software applications.

Preference will be given to candidates possessing the following:

• Previous experience leading or managing a team
• Previous customer service experience handling customer complaints and inquiries
• An associate degree or higher
• Proficiency using Microsoft Office Suite

SELECTION REQUIREMENTS

This position requires applicants to successfully pass a skills assessment test and complete an interview, which will include a written exercise. Test results will be sent out by the Department of Human Resources after test results have been compiled and analyzed. Applicants who receive a passing score on the test will be selected to interview. The interviewed candidate(s) receiving a passing score on the test and possessing the qualifications best suited to fulfill the responsibilities of the position, based on the oral interview and written exercise, will be selected for hire.

APPLICATION EVALUATION: Initial evaluation will be based on information provided on the application and the documents submitted. Department of Human Resource staff will review applications after the final posting date. Staff will follow any and all required Employment/Hiring Plan provisions, federal, state and local laws, and Collective Bargaining Agreements when applicable. Staff will apply hiring preferences as required by the municipal code. Placement on an eligibility list is not an offer or guarantee of an interview nor employment with the City of Chicago.

COMMITMENT TO DIVERSITY: To further our commitment to hiring applicants with diverse experience the City of Chicago has adopted the following ordinances 2-74-020 and 2-74-075. The ordinances provide a preference to applicants who meet minimum qualifications and who are veterans of the Armed Forces, and/or residents of Socio-Economically Disadvantaged Areas (SEDA) and/or Chicago Public School (CPS) high school graduates to be referred to departments for consideration. These hiring preferences do not apply to bidders, as Collective Bargaining Agreements define the hiring process for bidders. For positions covered by a collective bargaining agreement, bidders will be considered before external candidates. To learn more about our hiring practices click here.

ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.

The City of Chicago in an Equal Employment Opportunity and Military Friendly Employer.

City of Chicago

Brandon Johnson, Mayor