Supervisor, Customer Service - SurePayroll
St Petersburg, Florida
Employer: Paychex Inc.
Industry: Leadership
Salary: Competitive
Job type: Full-Time
Overview
Supervises and directs SurePayroll CSR's in the provision of payroll services to clients. Provides leadership and technical advice on product/system to resolve problems. Provides coaching to CSRs and manages performance, including conducting performance evaluations. Responsible for developing and improving the daily work duty skills. Develops a strong understanding of the skill levels of each employee and properly applies those skills to maintaining productivity levels. Establishes and maintains positive image with clients and Specialists. Plays active role in recruiting and interviewing potential new hires.
Responsibilities
Qualifications
Responsibilities
Qualifications
Supervises and directs SurePayroll CSR's in the provision of payroll services to clients. Provides leadership and technical advice on product/system to resolve problems. Provides coaching to CSRs and manages performance, including conducting performance evaluations. Responsible for developing and improving the daily work duty skills. Develops a strong understanding of the skill levels of each employee and properly applies those skills to maintaining productivity levels. Establishes and maintains positive image with clients and Specialists. Plays active role in recruiting and interviewing potential new hires.
Responsibilities
- Supervises, coaches and develops staff; assigns, directs, and checks the work of assigned personnel to ensure quality client service.
- Provides expertise to resolve client concerns and policy or procedural issues. Collaborates with appropriate personnel to identify and resolve system problems.
- Establishes and maintains a positive, professional relationship with clients. Contacts tax agencies as needed. Fosters a cohesive relationship between service team and other departments to maintain a unified approach to management.
- Makes hiring recommendations and evaluates performance; recommends merit increases, promotion or termination, and disciplinary action to maximize organization performance. May act independently of Manager.
- Supervises knowledge level and skillset of personnel; recommends, implements, and monitors on-the-job training and education to further professional advancement of assigned personnel.
- Maintains knowledge of changes in payroll laws, policies and procedures to further personal professional development. Reviews and recommends changes to maintain the integrity of the payroll system.
- Partners with recruiting related to interviewing, and hiring to ensure that the best possible talent is hired.
- Works with clients to resolve issues and review payroll service as needed to insure the company maintains the highest levels of client retention. Assists Manager to meet revenue and retention goals.
- Plans, coordinates, and organizes quarter- and year-end processes to provide accurate and timely tax documents to clients.
Qualifications
- H.S. Diploma - Required
- Associate's Degree - Preferred
- 2 years of experience in customer service/ call center / payroll.
Responsibilities
- Supervises, coaches and develops staff; assigns, directs, and checks the work of assigned personnel to ensure quality client service.
- Provides expertise to resolve client concerns and policy or procedural issues. Collaborates with appropriate personnel to identify and resolve system problems.
- Establishes and maintains a positive, professional relationship with clients. Contacts tax agencies as needed. Fosters a cohesive relationship between service team and other departments to maintain a unified approach to management.
- Makes hiring recommendations and evaluates performance; recommends merit increases, promotion or termination, and disciplinary action to maximize organization performance. May act independently of Manager.
- Supervises knowledge level and skillset of personnel; recommends, implements, and monitors on-the-job training and education to further professional advancement of assigned personnel.
- Maintains knowledge of changes in payroll laws, policies and procedures to further personal professional development. Reviews and recommends changes to maintain the integrity of the payroll system.
- Partners with recruiting related to interviewing, and hiring to ensure that the best possible talent is hired.
- Works with clients to resolve issues and review payroll service as needed to insure the company maintains the highest levels of client retention. Assists Manager to meet revenue and retention goals.
- Plans, coordinates, and organizes quarter- and year-end processes to provide accurate and timely tax documents to clients.
Qualifications
- H.S. Diploma - Required
- Associate's Degree - Preferred
- 2 years of experience in customer service/ call center / payroll.
Created: 2024-06-28
Reference: 28152
Country: United States
State: Florida
City: St Petersburg
Similar jobs:
-
Customer Service-Self Storage Manager
Public Storage in Orlando, Florida💸 $13.50 per hour -
Customer Service Representative
Zimmer Biomet in Jacksonville, Florida -
Customer Service Concierge-PB3
BBA Aviation Plc. in West Palm Beach, Florida -
Sales Associate / Front Desk Customer Service
Orange theory in Fort Lauderdale, Florida -
Customer Service Representative - Complex Care - Lee Memorial Based - Scheduling Focused - 4, 10's
Lee Health in Fort Myers, Florida💸 $15.64 - $18.75 per hour -
Customer Service -Self Storage Manager
Public Storage in Stuart, Florida💸 $13.00 per hour -
Membership and Customer Service Specialist
Orange theory in Lake Worth, Florida💸 $12 per hour -
Customer Service-Self Storage Manager
Public Storage in Bradenton, Florida💸 $14.00 per hour -
Customer Service/Keyholder
CubeSmart in Boynton Beach, Florida -
Medical Equipment Customer Service Representative
Rotech in Coral Springs, Florida -
Customer Service Representative - Bilingual English and Spanish
Aucera in Orlando, Florida -
Bilingual IT Help Desk Customer Service Representative
Innova solutions in Tampa, Florida💸 $23.00 - $25.00 per hour -
Customer Service I
Experis in Orlando, Florida💸 $23 per hour -
Customer Service/Keyholder
CubeSmart in Jacksonville, Florida -
Customer Service Representative
RemX in Orlando, Florida💸 $17 - $18 per hour -
Sales Associate / Customer Service
Orange theory in Pompano Beach, Florida -
Medical Equipment Customer Service Representative
Rotech in Orlando, Florida -
Business Analyst- Customer Service Solutions
Strategic Staffing Solutions in Tampa, Florida -
Customer Service-Self Storage Manager
Public Storage in Sarasota, Florida💸 $14.00 per hour -
State Farm Insurance Licensed Customer Service Rep
StaffMyAgency LLC in Davie, Florida