Supervisor, Food Service (Community)

Harrisburg, Pennsylvania

Employer: UPMC Senior Communities
Industry: Hospital
Salary: Competitive
Job type: Full-Time
Responsible for the training, supervision, and performance of food service associates to maintain food safety, food quality, and customer satisfaction in the varied Food and Nutrition operations.

Responsibilities:
  • Provide for direct supervision of hourly associates and their adherence to all UPMC policies and procedures and department standards and guidelines.
  • Conduct the orientation, training and coaching of new team members. Ensure routine competency checks are completed for all associates with appropriate follow-through.
  • Coach and discipline associates as appropriate and in accordance with Human Resource policies and procedures.
  • Contribute to the relevant and timely performance feedback to associates through the performance review process.
  • Schedule personnel to meet operational needs and in accordance with volume and budgetary guidelines.
  • Maintain inventory levels to ensure they are adequate to meet the needs of the operation. Oversee security of inventory and cash revenues.
  • Conduct and document service recovery on all customer complaints as per operational guidelines.
  • Monitor all aspects of the department's food safety program routinely and take immediate and appropriate action to identified hazards. Monitor all aspects of the operation's sanitation program on a daily basis to ensure inspection readiness at all times.
  • Supervise services according to department standards and complete quality control and quality assurance checks to ensure compliance with regulatory agencies.
  • Monitor food quantity and quality to ensure appropriate product is available for meal service according to menu and special requests.


Qualifications:

  • HS Diploma/GED required.
  • 3 years relevant experience required.
  • 1-year relevant leadership experience required.

Licensure, Certifications, and Clearances:
SafeServe Certified or must be completed within 6 months of hire
  • Servsafe Certified
  • Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran
Created: 2024-09-10
Reference: 6339848478
Country: United States
State: Pennsylvania
City: Harrisburg
ZIP: 17101

About UPMC Senior Communities

Founded in: 1893
Number of Employees: 110000

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