Supervisor, Interlibrary Loan Access Services

The University of Denver Libraries, comprised of the Main Library at the Anderson Academic Commons, a remote storage facility called the Hampden Center, and the Bonfils Stanton Music Library in the Newman Center, is a highly collaborative organization that serves a diverse population, ranging from our students, staff, and faculty to public and other academic patrons from the surrounding region. The Anderson Academic Commons is the campus centerpiece for collaborative teaching, learning, and engagement. The University of Denver Libraries are central to discovery and creative interaction among students and faculty, and provide collections, services, personnel, and systems that support the teaching and research programs of the University. The institution is dedicated to the goal of building a culturally diverse and inclusive faculty and staff committed to teaching and working in a multicultural environment.

Position Summary

Reporting to the Access Services Manager, this position supervises the Interlibrary Loan (ILL) unit within the Access Services department and is responsible for the borrowing functions of Interlibrary Loan. Delegates work, assists with technology issues, recommends policy changes, maintains working knowledge of ILLiad, Millennium/Sierra Web, and Alma and keeps library staff informed of updates within these systems. Hires, trains, supervises, and evaluates staff in the ILL unit. Works independently under limited supervision. Works at the Service Desk as scheduled, assists with lending, and addresses patron ILL concerns as needed. The work schedule is Monday through Friday (8am-4pm). On occasion the schedule can be flexible as this position provides coverage for other staff as needed.

Essential Functions

Interlibrary Loan Management (50%)

• Performs Interlibrary Loan operations including transmitting requests in a timely manner, assists in planning and implementing procedures, and communicates Interlibrary Loan policies to patrons and lending libraries.
• Checks incoming ILL Borrowing requests for accuracy, completeness, and copyright compliance. Checks library holdings for print and electronic copies.
• Shares responsibility with ILL unit staff for monitoring ILL Lending, Document Delivery, and Prospector requests, including processing materials for retrieval, scanning, and delivery to distance education patrons and lending libraries.
• Processes invoices for lost material.
• Reviews, updates, and corrects ILL and Prospector statuses between Resource Sharing systems and Alma.
• Serves as a contact for Prospector issues and projects.

Staff Management (15%)

• Supervises two full-time library technicians and one to two non-appointed staff in the Interlibrary Loan unit.
• Hires, trains, supervises, and evaluates the Interlibrary Loan unit. Responsible for doing or delegating activities related to staffing this unit, such as training, workflow, liaison with the Dean’s Office for Human Resources issues, promote a positive and effective customer service environment, and ensuring that all unit work is done in a timely, efficient, and service-oriented way.
• Approves ILL unit staff timecards and time off requests.

Management Responsibility for ILLiad and other Interlibrary Loan software (10%)

• Works with the Access Librarian to change, identify, report, and correct issues with ILLiad, Millenium/Sierra Web, and Alma software regarding Interlibrary Loan procedures.
• Maintains and updates ILLiad software settings to comply with University Libraries policies and consortium agreements.
• Reports technical difficulties with Interlibrary Loan unit software and systems to the appropriate departments.

Interlibrary Loan Statistics (5%)

• Collects data on work performed for monthly statistics and annual report.

Lending Desk On-Call (20%)

• Works on-call at the Lending Desk assisting and coaching student employees on Lending Desk activities utilizing the Alma ILS to circulate library material, collect and negotiate fines utilizing the credit card machine, answer user questions utilizing the University Libraries website and electronic resources, and refer patrons to the appropriate department within the library or DU campus as needed.
• Handles patron questions and concerns, communicates and handles service problems politely and efficiently, follows procedure to solve patron problems, maintains pleasant and professional image.

Other duties as assigned. Assist with cross training within Access Services department.

Supervises 2 appointed staff-LA III 917 and LA III 5037-and 1-2 non-appointed staff.

Knowledge, Skills, and Abilities

• Ability to work collaboratively and cooperatively in a team-based organization
• Ability to establish and maintain effective working relationships with library staff, patrons, and staff members from other institutions
• Ability to follow established procedures and to perform work requiring considerable attention to detail
• Ability to prioritize, work under pressure, and handle multiple tasks simultaneously
• Ability to use and troubleshoot issues with automated library systems, computers, and other office equipment
• Ability to collect and analyze statistics and maintain clerical records
• Demonstrated organizational skills

Required Qualifications

• High school diploma or GED
• Experience working in a library
• Experience in a public service or customer service-forward role
• Experience performing detailed work in an automated system

Preferred Qualifications

• Supervisory experience
• Experience working with ILLiad (or a comparable RSM)
• Experience working with Ex Libris Alma (or a comparable ILS)
• Experience working with III products (Sierra, Sierra Web, Millennium, etc.)
• Experience working with CO Alliance’s Prospector

Working Environment

• Indoor work environment
• Split between a desk in an open-office environment, a busy service desk, and some movement around the library
• Workload varies alongside the academic calendar and user needs
• Noise level ranges from quiet to conversational speaking
• This position necessitates substantial in-person engagement during the majority of working hours.
• The University of Denver and University Libraries offer a progressive flexible work policy that permits approximately one day of remote work per week, which can be negotiated between the employee and their supervisor.
• The unit is one of several working collaboratively and cooperatively in a team-based organization

Physical Activities

• Ability to sit in front of a computer for an extended period of time.
• Occasionally required to move about the office/campus with the capability of transporting objects up to 20 lbs.

Work Schedule

The University’s administrative offices are open Monday - Friday, 8:00 a.m. - 4:30 p.m. Work schedule may vary.

Application Deadline

For consideration, please submit your application materials by 4:00 p.m. (MST) September 16, 2024.

Special Instructions

Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.

Salary Grade Number:

The salary grade for the position is 6.

Hourly Range:

The hourly range for the position is $20.40 - $23.00.

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate’s sex or any other protected status.

Benefits:

The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver .

Please include the following documents with your application:

Resume

Cover Letter

The University of Denver is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital, family, or parental status, pregnancy or related conditions, national origin, disability, or status as a protected veteran. The University of Denver does not discriminate and prohibits discrimination on the basis of race, color, national origin, ancestry, age, religion, creed, disability, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital family, and parental status, pregnancy, genetic information, military enlistment, or veteran status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the University’s educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; the Americans with Disabilities Act; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; the Equal Pay Act; the Colorado Equal Pay for Equal Work Act; the Colorado Protecting Opportunities and Worker's Rights ("POWR") Act; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For more information, please see the University of Denver's Non-Discrimination-Statement .

All offers of employment are contingent upon satisfactory completion of a criminal history background check.

Advertised: August 28, 2024
Applications close: September 16, 2024