NYC Health + Hospitals/Bellevue is America's oldest public hospital, established in 1736. Affiliated with the NYU School of Medicine, the 844-bed hospital is a major referral center for highly complex cases, with its 6,000 employees including highly skilled, interdisciplinary clinical staff. It sees more than 110,000 emergency room visits and 500,000 outpatient visits annually. Bellevue is an academic medical institution of international renown. We have served as an incubator for major innovations in public health, medical science, and medical education. Bellevue is a Level I Trauma Center delivering around-the-clock care in adult, pediatric, psychiatric and pediatric psychiatric emergencies as well as in the nationally-designated categories of cardiology, neurology, toxicology, and neonatology. In addition to providing comprehensive inpatient and outpatient state-of-the-art care Bellevue is a city-wide medical specialty referral source. Bellevue's clinical centers of excellence include: Emergency Medicine and Trauma Care; Cardiovascular Services; Designated Regional Perinatal Center and Neonatal Intensive Care Unit (ICU); Comprehensive Children's Psychiatric Emergency Program; and Cancer Services.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Job Description

Purpose of Position:

Under the direct supervision of the DON, the Supervisor of Transport/Escort will assist the Nursing Leadership Team in maintaining seamless operations for the Patient Transport Department.

Job Responsibilities:

• Manage a team of 50 Patient Transport staff.
• Manages patient transport department operational flow, including the EPIC Transport Dashboard.
• Ensures seamless patient flow throughout the hospital 24 hours, 7 days a week.
• Investigates complaints/fallouts in real time and executes appropriate corrective action(s) in a timely fashion.
• Runs productivity reports from EPIC; interprets data to identify trends and other factors that impact operational activity and utilizes data to drive/improve quality and productivity.
• Collaborates with the interdisciplinary team to address patient transport issues and patients and/or staff concerns.
• Prepares monthly patient transport staff schedules; allocates staff on the basis of workload, acuity and ensures adequate coverage on all shifts.
• Assists the Nursing Leadership Team in documenting Nursing Staff unscheduled absences and tardiness.
• Performs all other duties as assigned by Supervisor and/or designee.

Minimum Qualifications
1. High School diploma or its educational equivalent; and two (2) years of experience working as a patient escort or patient transporter or relevant work experience; and one (1) year of supervisory experience in a health care environment; or
2. Associate's degree; and two (2) years of experience, as described in #1 above; or
3. High School diploma or its educational equivalent; and five (5) years of experience, as described in #1 above.
All candidates must complete the NYC Health + Hospitals Supervisory Training within three (3) months of appointment.

Please be advised that proof of Covid-19 vaccination is required prior to hire.

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs