Supervisor Patient Access

Location: Proton Center - 9961 Estero Oakes Drive, Suite 102, Fort Myers, FL 33967

Department: Registration Services - Proton Center

Work Type: Full Time

Shift: Shift 1/8:00:00 AM to 4:30:00 PM

Minimum to Midpoint Pay Rate:$22.73 - $28.41 / hour

Summary

Directly supervises the daily operations of the Central Insurance Verification department that result in achieving the financial goals established by the organization. In addition, they will assist in advising Patient Access staff at other Registration entry points as needed. This position requires collaboration with other leaders, clinicians and physicians within the campus/location(s). This position will ensure Patient Access processes for all payer classifications are operating efficiently and effectively. The Patient Access process includes pre-registration, registration, insurance verification, and time of service collections; all of which result in the accumulation of all demographic and financial information that permits the patient to be safely identified throughout the organization; and allows for the proper filing and collection of both third party debt and patient debt for services provided by the organization. Will ensure that each patient encounter is compliant with all applicable regulations and contractual obligations according to its payer classification. Supervises the identification of patients for referral to financial counseling programs to assist patients in the identification of available funding sources including, Medicaid, Medicare, Disability, and any other program that can alleviate financial obligations of qualifying patients. Monitors staff performance to ensure quality outcomes and identification of training opportunities. Trains and supervises Patient Access staff to ensure compliance with EMTALA, Red Rules, debt collection laws and government regulations for participation in Medicare and Medicaid. Performs duties in a fast-paced environment. Develops and maintains staffing schedule to ensure insurance authorizations have been secured and insurance benefits have been identified prior to patients scheduled service. Validates and maintains insurance authorization job instruction by obtaining and reviewing payer communications, through monthly payer denial review, and by communicating with staff and other team members. Manages Patient Access staff to enhance patient satisfaction through fostering a culture that is patient focused and compassionate about the financial implications of healthcare debt. Maintains all assigned budgets and participate in adherence to budget targets. Serves as a role model in the area of work ethic, values, leadership, and customer service and demonstrates a genuine concern for patients and the community. Manages all requirements related to appropriate internal controls over accounts receivable and cash receipt functions.

Requirements

Educational Requirements

Degree/Diploma Obtained
Program of StudyRequired/
Preferredand/or
Associate's
Preferred

Additional Requirements

Two years of formal education or training beyond high school required. Associate Degree preferred and/or certification through NAHAM or AAHAM.

Experience Requirements

Minimum Years Required
Area of ExperienceRequired/
Preferredand/or
3 Years
Patient Registration/Business OfficeRequired

State of Florida Licensure Requirements

Licenses
Required/
Preferredand/or

Certifications/Registration Requirements

Certificates/Registrations
Required/
Preferredand/or

US:FL:Fort Myers