Supervisor Patient Transport/Escort

Queens Hospital Center is making good on its promise to the people of southeastern and central Queens to maximize both patient convenience and positive clinical outcomes. Residents of Queens can count on the delivery of quality medical care right in their own borough. In 2002 the hospital opened a state-of-the-art, 261-bed facility that includes the Queens Cancer Center, the first comprehensive cancer treatment center in the borough.

At NYC Health + Hospitals, our mission is to deliver high-quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Work Shifts

8am-4pm

Job Description
1. Supervises the department's operational flow and manages staff, routes, and schedules; interprets
data to identify trends and other factors that impact operational activity.
2. Supervises patient escort/transport staff and responds to patient concerns to promote quality patient care.
3. Assists social workers, physicians, nurses, and other appropriate staff with patient transportation issues,
and assists with vendor, patient, and/or staff concerns.
4. Schedules transportation services for ambulatory care and discharged patients, ensures timely, safe,
and efficient transportation services, reviews daily patient schedules, and dispatches transportation
calls to vendors, when appropriate.
5. Prepares patient escort assignments and monthly schedules and monitors and adjusts schedules
for proper coverage; prepares and maintains timekeeping responsibilities for staff.
6. Trains and orients new employees and acts as a resource for staff on any operational questions or
patient transport matters.
7. Reviews NYS Department of Health Medicaid Patient Transportation Authorization forms (MAP 2015) for
patients needing non-emergent transportation, as appropriate.
8. Manages supplies and maintenance of the department and patient equipment. Ensures patient
transport equipment needs are met and resources for such equipment are available.
9. Supervises records of patient transport activities and prepares and maintains Transportation Utilization reports.
10. Participates in other departmental meetings, internal/external quality assurance/performance
improvement (QA/PI) activities, and training, as required.
11. Performs other related work and assists in special projects, as assigned.

Minimum Qualifications
1. High School diploma or its educational equivalent; and two (2) years of experience working as a patient
escort or patient transporter or relevant work experience; and one (1) year of supervisory experience in a
health care environment; or
2. Associate's degree; and two (2) years of experience, as described in #1 above; or
3. High School diploma or its educational equivalent; and five (5) years of experience, as described in #1 above.

All candidates must complete the NYC Health + Hospitals Supervisory Training within three (3) months of
appointment.

If you wish to apply for this position, please apply online at employment.nychhc.org.

NYC Health and Hospitals offers a competitive benefits package that includes:

Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
Retirement Savings and Pension Plans
Loan Forgiveness Programs for eligible employees
Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
College tuition discounts and professional development opportunities
Multiple employee discount programs