Supervisor, Rev Cycle Contact Ct- Central PA

Purpose:
Manage coordination and supervision of the scheduling, registration, coding, charge and cash posting processes as performed by practice plan staff. Obtain for more than one practice plan, depending on number of Patient Information Coordinators at each location. Direct interaction with physicians, personnel from other practice plans and hospitals, and staff supporting the billing, collections and customer service functions. May need to commute to multiple practice plan sites to perform various job responsibilities.

Responsibilities:

• Perform random audits of staff work to monitor performance and quality. Provide timely performance evaluations for staff.
• Function as a liaison between the practice plan and the CBO.
• Establish performance measurements for all processes.
• Ensure balancing, reconciliation, and preparation of daily, weekly, and monthly cash and revenue reports.
• Monitor and adhere to data quality standards of information obtained and entered into the system for claims processing.
• Ensure appropriate preparation and recording of bank deposits for the lock box.
• Assist management in the development and guidance to staff in their daily activities.
• Interact with the management from non-UPP organizations regarding the performance of non-CBO staff.
• Investigate and resolve all issues presented by staff.
• Engage in open communication with CBO Education and Training personnel regarding information system, third party payer, and regulatory updates and/or enhancements and participate in the training of staff.
• Monitor point of service cash collections.
• Review workflow to maximize automated systems.
• Assist Information Services in the development and implementation of computer enhancements.

Qualifications:

• BS in healthcare administration, finance, or related field and 1 year of healthcare billing, registration, or patient business services OR HS/Equivalent and 3 years of healthcare billing, registration, or patient business services, OR equivalent combination of education and experience required
  Licensure, Certifications, and Clearances:
• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran

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