Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide.

Behind our success is the unshakeable belief in the value of our people. We value diversity, inclusivity and a sense of belonging. We celebrate work and life events, and we partner with our clients and communities to make great things happen.

We have received recognition numerous times as a top place to work, most recently ranking on Glassdoor’s “Best Places to Work in the U.S. 2024” list, and U.S. News & World Report’s “Best Companies to Work for 2024” list. In addition, we have been recognized for having one of the country’s Top 50 Midsize Early Talent Programs by RippleMatch’s 2024 Campus Forward Awards. There is no better time to be a part of Insperity, and our best work is yet to come. Learn more at Insperity.com.

Why Insperity?

Flexibility: Over 80% of Insperity’s jobs have work-from-home flexibility. We want your time to have balance, whether it’s spent with coworkers, clients, family or your community.

Career Growth: Insperity provides many ways to grow with the company. We offer continuous learning programs, mentorship opportunities and ongoing training.

Well-Being: Our total rewards package includes generous paid time off, top-tier medical, dental and vision benefits, health & wellness support, paid volunteer hours and much more. Whether remote, in person or hybrid, we take care of our people so that you can do your best work.

SUPERVISOR, SHARED SERVICES

RESPONSIBILITIES

This position is responsible for supervising national teams to enhance the client experience in areas of efficiency, performance improvement, and service enhancement. This position works with other departments including Field Operations and Middle Market to identify, develop, recommend, and implement process improvements resulting in increased client retention, growth, and satisfaction. This position also selects, develops, coaches, and leads Shared Services team members to achieve and sustain optimal individual and team performance.

• Embraces and delivers Shared Services vision and drives continual improvement in performance, services, and desired outcomes.

• Demonstrates effective business communication skills, oral and written, to facilitate effective service and recovery with clients, participating in client communication via phone or email to support Insperity initiatives.

• Monitors client satisfaction indicators via survey results to determine process improvement opportunities, and recognize achievement, and establish and influence team goals

• Develops working relationships with leaders at all levels across other departments including Field Operations and Middle Market Service Operations to support actions and initiatives which improve national client retention results.

• Maintains good understanding of internal business processes and applications.

• Probes, gathers, and analyzes internal and external client needs pertaining to payroll processes, reporting, and effectiveness of day-to-day operations related the Shared Services team.

• Supports process and audits efforts to ensure integrity and accountability for Sarbanes-Oxley compliance.

• Establishes and supports national team goals and objectives, including but not limited to career mobility through Career Path and performance goals for professional improvement of self and staff.

• Conducts performance evaluations, formal and informal coaching and counseling, and development plans.

• Facilitates new hire on-the-job training and orientation for successful integration into team environment.

OTHER RESPONSIBILITIES

• Assists in the accomplishment of Insperity Company goals.

• Helps other employees to accomplish Insperity Company goals.

• Performs other duties as may be assigned by department supervisor.

• Participates in the Disaster Recovery plan as required.

EDUCATION / EXPERIENCE REQUIREMENTS

• High school diploma or equivalent required. Bachelor’s Degree or equivalent work experience is required.

• Five to eight years of experience in a related field required with two to four years prior supervisory experience strongly preferred.

LICENSES / CERTIFICATIONS

CPP and/or PHR preferred.

KNOWLEDGE / SKILLS

• Customer service experience in a team environment.

• Above average written and verbal communication skills.

• Highly effective problem solving/decision making/conflict resolution skills.

• Manage time of direct reports; Identify and provide input to staffing needs; Exhibit good stewardship of monetary expenses in relation to budgetary allocations; Identify and engages service solutions within and outside payroll department.

• Competent in design and delivery of presentation materials.

• Strong individual and project organizational skills. Ability to participate in and/or lead multiple concurrent projects

• General awareness of various HR disciplines and understanding as it relates to payroll, benefits, taxation, accounting, employment documentation, employment, and general HR practices.

• Lead and coach a team through development processes. Communicate to a wide audience on the technical applications of payroll as applied to business and accounting.

• Knowledge of basic methods and practices of software testing and implementation processes.

• Proficient at evaluating and analyzing technical payroll practices, using critical thinking and change leadership to effectively challenge and influence change for ineffective processes

• Proficient use of Microsoft Office programs and ability to learn other application programs as needed.

At Insperity, we celebrate the diversity of our employees and our leadership. Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.