Supervisor, Shipping 503A - Houston, TX

Company Overview

Empower is a visionary healthcare company committed to providing quality, affordable medication to millions of patients across the nation. We hold the distinguished position of being the largest 503A compounding pharmacy and FDA-registered 503B outsourcing facility in the country serving the functional medicine markets.

What sets us apart is our relentless focus on three core values: People, Quality and Service. Our dedicated team of professionals collaboratively works to break new ground in the fields of manufacturing, distribution and quality control, providing a uniquely integrated approach to healthcare. Leveraging our vertical integration of the pharmaceutical supply chain, state-of-the-art technology, and a commitment to excellence, we are constantly pushing the boundaries of what is possible in medication accessibility and affordability.

You're not just starting a job; you're joining a mission. We believe in empowering our team to innovate, grow, and drive real change in the healthcare industry. If you're a forward-thinker who thrives in a fast-paced, transformative environment, Empower is the place for you. Here, you'll be encouraged to share your ideas, expand your skill set, and contribute to projects that genuinely make a difference. We prioritize the well-being of our team members, and we offer a supportive and engaging workplace where your contributions are not just recognized but celebrated.

Let's revolutionize healthcare, together. Join us and be a part of something extraordinary.

Position Summary

At Empower, the Shipping Supervisor plays a critical role in ensuring that our innovative medications reach patients efficiently and on time. This position is at the heart of our operations, where precision, quality, and timeliness are paramount. As a leader on our shipping team, you will be the driving force behind the daily dispatch of products, overseeing every aspect of the shipping process from loading and unloading shipments. Your leadership will ensure that our products are packed and labeled with care, meeting the highest standards of quality and compliance.

In this role you will oversee the daily operations of our shipping department, ensuring the accurate and timely dispatch of our innovative health and wellness medications. You will ensure that our operations run smoothly and safely. Your proactive approach to problem-solving and process improvement will be key in enhancing the overall performance of the shipping department.

At Empower, we are committed to not only meeting but exceeding industry standards, and the Shipping Supervisor is crucial in upholding these values. You will be responsible for setting the bar high for packaging quality, sustainability, and cost-effectiveness, ensuring that every shipment reflects our dedication to excellence. Through your leadership, you will contribute to the professional growth of your team, helping them achieve their full potential while advancing their careers within the company.

If you are a leader who embodies accountability, innovation, and continuous improvement with a keen eye for detail, and a commitment to upholding high standards in shipping operations, we encourage you to apply for the Shipping Supervisor position at Empower. Join us in helping people live healthier, happier lives by ensuring our medications are delivered with excellence.

Duties and Responsibilities

• Supervises the daily shipping operations to ensure accurate and timely dispatch of goods.
• Monitors loading and unloading of shipments to ensure compliance with company procedures.
• Performs audits to ensure efficient packing and labeling of products.
• Accountable for driving performance within the Shipping department, and for monitoring department performance against company standards.
• Leads, trains, and motivates a team of shipping clerks.
• Manages shipping clerk schedules to provide excellent order processing performance.
• Maintains the organization and cleanliness of the shipping area.
• Resolves shipping issues while actively preventing its recurrence.
• Identifies areas for process improvement and implements solutions to enhance efficiency.
• Develops and enforces shipping policies and procedures to optimize operations.
• Promotes and maintains a safe work environment, adhering to all safety guidelines.
• Determines the standards for packaging quality, appearance, durability, cost, and sustainability.
• Fosters a collaborative and innovative work environment, encouraging accountability, creativity, and continuous improvement within the team.
• Provides mentorship and professional development opportunities to team members, supporting their growth and success within the organization.
• Evaluates employee performance, provides feedback and coaching as needed.
• Prepares performance evaluations for employees.
• Assists with hiring, training, and developing new shipping clerks.
• Maintains accurate records of all shipments, including dates, contents, and destinations.
• Ensures that inventory levels are accurate, and that stock is managed efficiently.
• Follows all cleanliness procedures utilizing the 5S methodology.
• Performs other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position with prolonged periods of standing. The employee is often required to use their hands and fingers to handle or feel to access, input, and retrieve information from the computer and other office productivity devices. The employee is regularly required to walk around the department and around the corporate campus. The employee is occasionally required to reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Knowledge and Skills

• Excellent detail orientation.
• Excellent organizational and time management abilities.
• Proficient in shipping software and inventory management systems preferred.
• Strong organizational skills.
• Effective problem-solving skills.
• Knowledge of courier operation process.
• Ability to multitask, prioritize, and manage time efficiently.
• Solid computer skills: Microsoft Office preferred.

Key Competencies

• Customer Focus: Ability to build strong customer relationships and deliver customer centric solutions.
• Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
• Resourcefulness: Secures and deploys resources effectively and efficiently.
• Manages Complexity: Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems.
• Ensures Accountability: Holds self and others accountable to meet commitments and objectives.
• Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations.
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Experience and Qualifications

• High school diploma or equivalent required.
• Minimum of 2 years of experience in a shipping department or related function.
• Previous supervisory experience preferred.

Employee Benefits, Health, and Wellness

• No-Cost Medication: Get your prescribed compounded medications at no cost, ensuring your health without the financial burden.
• Onsite Health & Wellness - IV Therapy Drips: Rejuvenate with complimentary onsite IV Therapy drips, enhancing your well-being and energy levels.
• Comprehensive Medical, Dental, and Vision Options: Choose from three medical plans tailored to your needs, plus options for dental and vision coverage for you and your family.
• Telehealth visits: Access board-certified Doctors anytime, anywhere for you and your family.
• Paid & Volunteer Time Off: Enjoy paid time off for personal pursuits and contribute to causes you care about with volunteer time off.
• Paid Holidays (8 scheduled; 2 floating): Celebrate with eight scheduled holidays and two floating holidays, giving you flexibility and time for personal traditions.
• Life & AD&D Coverage: Secure your and your family's financial future with life and accidental death and dismemberment (AD&D) insurance.
• FSA (Flexible Spending Account): Manage healthcare expenses smartly with pre-tax dollars in a Flexible Spending Account (FSA).
• 401K Dollar-for-Dollar Up to 4%: Invest in your future with our 401K plan, featuring a dollar-for-dollar match up to 4%.
• Company Paid Long-Term Disability: Provided at no cost, which replaces 60% of your income if you become disabled for a long period of time.
• Flexible Schedules: Balance work and life seamlessly with our flexible scheduling options.
• Rewards & Recognition Program: Your hard work doesn't go unnoticed - enjoy rewards and recognition beyond your paycheck.

Additional Voluntary Benefits

• Accident Insurance: Pays a lump sum benefit to help cover expenses following an accidental injury.
• Hospital Indemnity Insurance: Enhance your peace of mind with supplemental hospital insurance for unexpected stays.
• Critical Illness: Protect your finances from the expenses of a serious health issue.
• Short-Term Disability: Protect your income during illness or injury with short-term disability coverage.
• Supplemental Life & AD&D: Add an extra layer of financial protection for you and your loved ones with supplemental life and AD&D coverage.
• Legal Services: Access professional legal assistance to address concerns confidently.
• Identity Theft Protection: Safeguard your identity and finances with our identity theft protection benefit.
• Pet Insurance: Care for your furry family members with our pet insurance coverage.
• Employee Assistance Program: Confidential counseling and support services for a holistic approach to your well-being.