Supervisory Case Management Specialist (Division Chief), GS-15 (MP) FSA Only

Summary

This position is located in the School Eligibility and Oversight Service Group (SEOSG). SEOSG is responsible for compliance oversight services for Title IV eligible postsecondary education schools and their servicers. This includes institutional and program eligibility, resolving and analyzing an institution's compliance audits and financial statements, conducting program reviews of institutional Title IV compliance, and management of the institution's method of payment.

This job is open to

• Federal employees - Competitive service
  
  Current or former competitive service federal employees.
• Internal to an agency
  
  Current federal employees of this agency.
• Career transition (CTAP, ICTAP, RPL)
  
  Federal employees who meet the definition of a "surplus" or "displaced" employee.

Clarification from the agency

This announcement is open to current U.S. Department of Education, Federal Student Aid employees serving under competitive service, permanent career or career-conditional appointments, and current Federal Student Aid employees serving under temporary or excepted service appointments with reinstatement eligibility.

Duties

As a SUPERVISORY CASE MANAGEMENT SPECIALIST, you will serve as Division Chief, GS-1101-15, and be responsible for:

• Managing human resources to build a responsive and effective oversight team.
• Ensuring the team(s) effectively monitor Title IV program compliance for assigned schools.
• Using quantitative and qualitative analytical and evaluative methodologies to address complex organizational issues.
• Communicating verbally and in writing when developing recommendations, presenting written agreements and policy guidance, and explaining/defending the status of projects to all points of contact.

Requirements

Conditions of Employment

• Must be a US Citizen.
• Males 18 and over must be registered with the Selective Service.
• May be required to successfully complete a one-year supervisory probationary period.
• Must be determined suitable for federal employment.
• This position is eligible for telework.
• This position is not considered non-essential for purposes of reporting to work during federal government closures.
• This position is not included in the bargaining unit.
• This position requires a financial discloser

Qualifications

ALL QUALIFICATIONS MUST BE MET BY THE CLOSING DATE OF THIS ANNOUNCEMENT

MINIMUM QUALIFICATION REQUIREMENTS: All applicants must meet the qualification requirements outlined below to be considered minimally qualified for this position. The qualification requirements are in accordance with the OPM Qualification Standards.

You may meet the minimum qualifications for the GS-15 if you possess one year of specialized experience equivalent to at least the next lower grade level in federal service that has equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the position (see description below).

Specialized experience for the GS-15 is demonstrated by performing one year of experience equivalent to the GS-14 level in at least two (2) of the following three (3) duties or work assignments:

1. Expert experience with the interpretation and application of the federal regulations and statutes governing the federal student aid programs.
2. Extensive experience planning supervising, organizing, overseeing and directing the work of programs/projects pertaining to the oversight of institutions participating in the federal student aid programs.
3. Expert experience in the application of a wide range of qualitative and or quantitative methods for the assessment and improvement of federal student aid program effectiveness and the improvement of complex management processes and systems.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service program (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Credit will be given for all appropriate qualifying experience. You must include months, years and hours per week worked to receive credit for your work and/or volunteer experience.

For periods of time that reflect military service, the DD-214 or Statement of Service is sufficient to meet the full and/or part-time hours requirement as the service dates will be reflected.

Any individual who is currently holding, or has held within the previous 52 weeks, a General Schedule position under non-temporary appointment in the competitive or excepted service, must meet time-in-grade requirements (must have served 52 weeks at the next lower grade or equivalent in the Federal service). Time-in-grade requirements must be met by the closing date of this announcement. Time-In-Grade requirements also apply to former Federal civilian employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

Additional information

This announcement may be used to fill additional positions if identical vacancies occur within 90 days of the issue date of the referral certificate.

Equal Employment Opportunity: We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, status as a parent, marital status, or political affiliation.

People with Disabilities: We are committed to expanding access to employment by hiring people with disabilities; providing reasonable accommodations for people with disabilities; and, identifying and removing barriers to work. Persons with disabilities, including disabled veterans, may apply for jobs filled either competitively (where qualified individuals compete with one another through a structured process), noncompetitively (where a qualified individual may be selected based on a special hiring authority), or through an excepted appointing authority for people with disabilities (i.e., Schedule A). If you require a reasonable accommodation for any part of the application process, please contact us. The decision on granting reasonable accommodation is made on a case-by-case basis. For more information, please visit: http://opm.gov/disability/PeopleWithDisabilities.asp

Veterans' Career Counseling: If you are a veteran interested in receiving tips on preparing a Federal resume and/or how to prepare for an interview, you may email Iwork@ed.gov to schedule a session with a career counselor ("Veterans Counseling Session" should be placed in the subject line of the email).

Suitability and Investigation: If selected for this position, you will be required to complete the Declaration for Federal Employment (OF-306) to determine your suitability for federal employment and subject to a pre-appointment investigation/background check.

Level of Risk and Sensitivity: Level of this position T4 and the sensitivity is High.

Time After Competitive Appointment: Candidates who are current Federal employees serving on a non-temporary competitive appointment must have served at least 90 days in that appointment before the agency can promote, transfer, reinstate, or detail an employee to a different position or different geographical area. When moving employees is consistent with open competition principles, OPM may waive the restriction against movement to a different geographical area upon written request from an agency.

• Benefits
  
  FSA is a great place to work. We offer a comprehensive benefits package, including paid vacation and sick leave, federal holidays, health and life insurance, and participation in the Federal Employees Retirement System (FERS), including the Thrift Savings Plan (TSP). As an FSA employee, you will also benefit from our family-friendly work environment. As part of our commitment to maintain a productive balance between work and home, we offer excused leave for Parent/Teacher Conferences (3 hours); excused leave for annual health screenings (4 hours); and matching leave for community volunteer service. Other flexibilities that may be available to you, may include teleworking and alternative work schedules.
  
  For more information about the many benefits available to Federal employees, please visit: https://www.usajobs.gov/Help/working-in-government/benefits/.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

We use a multi-step process to review and evaluate applicants:

1. Eligibility and Minimum Qualifications: Once the vacancy announcement closes, we will review your submitted resume and documents to determine if you meet the eligibility and minimum qualification requirements, including any required education, experience, and/or selective placement factors. You will be rated as ineligible if you are outside of the area of consideration (i.e., who may apply) or your application is missing any required documents. You will be rated as not qualified if you do not possess the minimum qualification requirements.

2. Rating and Ranking: If you are found to meet both the eligibility and minimum qualification requirements, we will assess the quality of your experience and the extent to which you possess the required competencies by comparing your submitted resume and documents against your responses to the assessment questionnaire. Your application may be referred to a subject matter expert or panel of subject matter experts for further evaluation. Based on the outcome of this evaluation, you will be assigned a numerical score (out of 100 possible). If your responses to the assessment questionnaire are not substantiated by your submitted resume, you may be eliminated from receiving further consideration.

Candidates who apply under Competitive Merit Promotion procedures will undergo a quality review to determine if they are highly qualified based on the content of their resume and their responses to the questionnaire. Best qualified candidates will be referred if all required supporting documentation has been provided.

Candidates who apply under Noncompetitive Merit Promotion procedures will undergo a quality review to determine if they are minimally qualified based on the content of their resume and their responses to the questionnaire. Qualified candidates will be referred if all required supporting documentation has been provided.

Your qualifications will be evaluated based on your responses to the online assessments completed during the application process. Your qualifications will be evaluated based on your responses to the online assessments completed during the application process. You will be assessed on the following Competencies (see The OPM Website for definitions).

• Manages Human Resources
• Compliance
• Planning and Evaluating
• Quality Assurance
• Oral Communication (*)
• Written Communication

3. Referral and Selection: If you are referred to the selecting official, you may receive an invitation to participate in a structured interview, check your references, and/or request that you submit a writing sample or complete a written assessment or exercise to further evaluate your qualifications for this position.

If you require reasonable accommodation for any part of the interview process or written assessment or exercise, please inform the selecting official at the time of scheduling.

You may preview questions for this vacancy.

• Benefits
  
  FSA is a great place to work. We offer a comprehensive benefits package, including paid vacation and sick leave, federal holidays, health and life insurance, and participation in the Federal Employees Retirement System (FERS), including the Thrift Savings Plan (TSP). As an FSA employee, you will also benefit from our family-friendly work environment. As part of our commitment to maintain a productive balance between work and home, we offer excused leave for Parent/Teacher Conferences (3 hours); excused leave for annual health screenings (4 hours); and matching leave for community volunteer service. Other flexibilities that may be available to you, may include teleworking and alternative work schedules.
  
  For more information about the many benefits available to Federal employees, please visit: https://www.usajobs.gov/Help/working-in-government/benefits/.
• Required Documents
  
  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
  
  A complete application package includes a resume, required documents and completion of the vacancy announcement questionnaire. Please see this guidance: What to include in your resume (https://www.usajobs.gov/Help/faq/application/documents/resume/what-to-include/)
  
  1. At a minimum, your resume must indicate: job title(s) (include job series and grade, if federal); duties description; education; starting and ending dates (month and year); and either full-time or hours worked per week. If a part- time work schedule is reflected, the hours must be annotated to ensure proper crediting of specialized experience. If military or civilian, please include your rank and/or grade. We recommend using the USAJobs Resume Builder to ensure you do not miss any information; however, it is not required. Your resume should describe your specialized experience and support your answers to the vacancy announcement questionnaire.
  
  2. SF-50, "Notification of Personnel Action: If you are a current or former Federal employee, you must provide the most current Notification of Personnel Action (Form SF-50) that verifies career/career-conditional status, title, series and grade (such as the initial hire, promotion, or reassignment SF-50; do not submit an Award SF-50). Also provide the SF-50 that reflects the highest grade level held on a permanent basis or the full performance level of your current position, whichever is higher. Failure to do so will result in an ineligible rating. Time in grade will be determined by reviewing your resume and required SF-50s. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess the one-year time-in-grade, as required by this announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade, such as a Within Grade Increase.
  
  3. Veteran's documentation: If you are requesting consideration under Veterans Employment Opportunity Act (VEOA) or Veterans Readjustment Act (VRA) you must submit the Member 4 copy of your DD-214 stating disposition of discharge or character of service or other valid proof of eligibility (i.e., statement of service that shows service dates AND character of service) and/or any other required supporting documents (VA Letter). http://www.opm.gov/staffingPortal/Vetguide.asp#VeteransEmploymentAct1998
  
  Active Duty Service Members: You must submit a statement of discharge/certification of release or an official written document from the armed forces that certifies you are expected to be discharged or released from active duty service in the armed forces under honorable conditions no later than 120 days from the date the announcement closes. Enlisted Record Briefs and military identification do NOT qualify as official documentation. If the appropriate information is not submitted to confirm the discharge status, dates of service, etc., you will not be considered for this job opportunity under Veteran Preference procedures. To gain access to your DD-214 online please visit http://www.archives.gov/veterans/military-service-records (http://www.archives.gov/veterans/military-service-records)
  
  4. Career Transition Assistance Plan (CTAP) and Interagency Career Transition Assistance Plan (ICTAP) documentation: If you are a displaced Federal employee within the local commuting area, you must include: 1) Proof you are a displaced Federal employee, e.g., RIF Separation Notice, Notice of Proposed Removal, etc; 2) SF-50s (Notifications of Personnel Action) showing career/conditional tenure competitive status, promotion potential and duty location; and 3) your most recent performance appraisal. To exercise selection priority, displaced or surplus Federal employees must be rated well-qualified or above 85 on the rating criteria for this position.
  
  5. Noncompetitive or Special Hiring Authority. Applicants who are eligible to be considered based on a Noncompetitive or Special Hiring Authority (i.e. Schedule A, VRA, Peace Corps, AmeriCorp Vista, former PLC member, certain Military Spouses, 30% or More Disabled Veterans, Pathways Interns who have met the eligibility requirements for noncompetitive conversion, etc.) must submit appropriate documentation to verify your eligibility.
  
  6. Documentation that you meet applicable selective factors.
  
  PLEASE NOTE: The eligibility section of the application process is designed to allow you to choose how you wish to be considered for this vacancy announcement. You will ONLY be considered for the appointment eligibilities that you select. You must provide the supporting documentation to support your claim. Please review the list of documentation provided in the eligibilities language to ensure you provide the appropriate information. You may choose more than one eligibility.
  
  
  If you are relying on your education to meet qualification requirements:
  
  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
  schools accredited by accrediting institutions recognized by the U.S. Department of Education.
  
  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
• How to Apply
  
  Step 1: Create a USAJOBS account (if you do not already have one) at www.usajobs.gov.
  
  Step 2: If desired, create a resume using the USAJOBS resume builder. Ensure that your resume demonstrates your education, experience, training, and accomplishments as it relates to the qualifications for this position and substantiates your responses to the assessment questionnaire.
  
  Click here for USAJobs Help with "How to create an application"
  
  Step 3: Upload any required documents into your USAJOBS account (must be less than 3MB and in one of the following document formats: GIF, JPG, JPEG, PNG, RTF, PDF, or Word (DOC or DOCX)).
  
  Step 4: Click "Apply Online" and follow the prompts to complete the assessment questionnaire and attach any required documents. Verify that uploaded documents from USAJOBS transfer into the agency's hiring system. You will have the opportunity to upload any additional required documents in the agency's hiring system. Click "Finish" to submit your application.
  
  NOTE: You may update your application or required documents at any time while the announcement is open by logging into your USAJOBS account, clicking on "Application Status," clicking on the position title, clicking "Update Application," and following the prompts.
  
  In order to receive consideration for this position, you must submit your complete application, including all required documents, by 11:59 PM Eastern Time on the closing date of the vacancy announcement. If the vacancy announcement has an application limit, we recommend that you submit your complete application at the time of initial application. We will not accept any required documentation after the closing date of the vacancy announcement.
  
  Agency contact information
  
  Mark McCutcheon
  
  Phone
  
  202-377-3038
  
  Fax
  202-377-3932
  Email
  
  MARK.MCCUTCHEON@ED.GOV
  
  Address
  
  EDUCATION-OFC OF FEDERAL STUDENT AID
  
  Human Resources Group
  
  830 First Street NE
  
  Attn: Human Resources Services
  
  Washington, District of Columbia 20002
  
  United States
  
  Next steps
  
  As an applicant, you may check your application status through your USAJOBS account at any time. We will also notify you via email of your application status at three key stages in the recruitment process.
  
  
  1. Once the vacancy announcement closes, we will inform you that your application has been received.
  2. After we review your submitted resume and supporting documentation, we will inform you if you are eligible and qualified, if your application was referred to a subject matter expert or panel of subject matter experts for further evaluation, and if you were amongst the most highly qualified candidates referred to the selecting official.
  3. Finally, we will inform you if and when a selection is made.
  
  
  This Job Opportunity Announcement may be used to fill other Supervisory Case Management Specialists positions throughout FSA. The position must be alike (e.g.: within the same geographic locations, same grade/band and requires the same qualifications and specialized experience as indicated in this vacancy announcement).
• Fair and Transparent
  
  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
  
  
  • Criminal history inquiries
  • Equal Employment Opportunity (EEO) Policy
  • Financial suitability
  • New employee probationary period
  • Privacy Act
  • Reasonable accommodation policy
  • Selective Service
  • Signature and false statements
  • Social security number request

Required Documents

A complete application package includes a resume, required documents and completion of the vacancy announcement questionnaire. Please see this guidance: What to include in your resume (https://www.usajobs.gov/Help/faq/application/documents/resume/what-to-include/)

1. At a minimum, your resume must indicate: job title(s) (include job series and grade, if federal); duties description; education; starting and ending dates (month and year); and either full-time or hours worked per week. If a part- time work schedule is reflected, the hours must be annotated to ensure proper crediting of specialized experience. If military or civilian, please include your rank and/or grade. We recommend using the USAJobs Resume Builder to ensure you do not miss any information; however, it is not required. Your resume should describe your specialized experience and support your answers to the vacancy announcement questionnaire.

2. SF-50, "Notification of Personnel Action: If you are a current or former Federal employee, you must provide the most current Notification of Personnel Action (Form SF-50) that verifies career/career-conditional status, title, series and grade (such as the initial hire, promotion, or reassignment SF-50; do not submit an Award SF-50). Also provide the SF-50 that reflects the highest grade level held on a permanent basis or the full performance level of your current position, whichever is higher. Failure to do so will result in an ineligible rating. Time in grade will be determined by reviewing your resume and required SF-50s. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess the one-year time-in-grade, as required by this announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade, such as a Within Grade Increase.

3. Veteran's documentation: If you are requesting consideration under Veterans Employment Opportunity Act (VEOA) or Veterans Readjustment Act (VRA) you must submit the Member 4 copy of your DD-214 stating disposition of discharge or character of service or other valid proof of eligibility (i.e., statement of service that shows service dates AND character of service) and/or any other required supporting documents (VA Letter). http://www.opm.gov/staffingPortal/Vetguide.asp#VeteransEmploymentAct1998

Active Duty Service Members: You must submit a statement of discharge/certification of release or an official written document from the armed forces that certifies you are expected to be discharged or released from active duty service in the armed forces under honorable conditions no later than 120 days from the date the announcement closes. Enlisted Record Briefs and military identification do NOT qualify as official documentation. If the appropriate information is not submitted to confirm the discharge status, dates of service, etc., you will not be considered for this job opportunity under Veteran Preference procedures. To gain access to your DD-214 online please visit http://www.archives.gov/veterans/military-service-records (http://www.archives.gov/veterans/military-service-records)

4. Career Transition Assistance Plan (CTAP) and Interagency Career Transition Assistance Plan (ICTAP) documentation: If you are a displaced Federal employee within the local commuting area, you must include: 1) Proof you are a displaced Federal employee, e.g., RIF Separation Notice, Notice of Proposed Removal, etc; 2) SF-50s (Notifications of Personnel Action) showing career/conditional tenure competitive status, promotion potential and duty location; and 3) your most recent performance appraisal. To exercise selection priority, displaced or surplus Federal employees must be rated well-qualified or above 85 on the rating criteria for this position.

5. Noncompetitive or Special Hiring Authority. Applicants who are eligible to be considered based on a Noncompetitive or Special Hiring Authority (i.e. Schedule A, VRA, Peace Corps, AmeriCorp Vista, former PLC member, certain Military Spouses, 30% or More Disabled Veterans, Pathways Interns who have met the eligibility requirements for noncompetitive conversion, etc.) must submit appropriate documentation to verify your eligibility.

6. Documentation that you meet applicable selective factors.

PLEASE NOTE: The eligibility section of the application process is designed to allow you to choose how you wish to be considered for this vacancy announcement. You will ONLY be considered for the appointment eligibilities that you select. You must provide the supporting documentation to support your claim. Please review the list of documentation provided in the eligibilities language to ensure you provide the appropriate information. You may choose more than one eligibility.


If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

Step 1: Create a USAJOBS account (if you do not already have one) at www.usajobs.gov.

Step 2: If desired, create a resume using the USAJOBS resume builder. Ensure that your resume demonstrates your education, experience, training, and accomplishments as it relates to the qualifications for this position and substantiates your responses to the assessment questionnaire.

Click here for USAJobs Help with "How to create an application"

Step 3: Upload any required documents into your USAJOBS account (must be less than 3MB and in one of the following document formats: GIF, JPG, JPEG, PNG, RTF, PDF, or Word (DOC or DOCX)).

Step 4: Click "Apply Online" and follow the prompts to complete the assessment questionnaire and attach any required documents. Verify that uploaded documents from USAJOBS transfer into the agency's hiring system. You will have the opportunity to upload any additional required documents in the agency's hiring system. Click "Finish" to submit your application.

NOTE: You may update your application or required documents at any time while the announcement is open by logging into your USAJOBS account, clicking on "Application Status," clicking on the position title, clicking "Update Application," and following the prompts.

In order to receive consideration for this position, you must submit your complete application, including all required documents, by 11:59 PM Eastern Time on the closing date of the vacancy announcement. If the vacancy announcement has an application limit, we recommend that you submit your complete application at the time of initial application. We will not accept any required documentation after the closing date of the vacancy announcement.

Agency contact information

Mark McCutcheon

Phone

202-377-3038

Fax
202-377-3932
Email

MARK.MCCUTCHEON@ED.GOV

Address

EDUCATION-OFC OF FEDERAL STUDENT AID

Human Resources Group

830 First Street NE

Attn: Human Resources Services

Washington, District of Columbia 20002

United States

Next steps

As an applicant, you may check your application status through your USAJOBS account at any time. We will also notify you via email of your application status at three key stages in the recruitment process.

1. Once the vacancy announcement closes, we will inform you that your application has been received.
2. After we review your submitted resume and supporting documentation, we will inform you if you are eligible and qualified, if your application was referred to a subject matter expert or panel of subject matter experts for further evaluation, and if you were amongst the most highly qualified candidates referred to the selecting official.
3. Finally, we will inform you if and when a selection is made.

This Job Opportunity Announcement may be used to fill other Supervisory Case Management Specialists positions throughout FSA. The position must be alike (e.g.: within the same geographic locations, same grade/band and requires the same qualifications and specialized experience as indicated in this vacancy announcement).

Fair & Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

• Criminal history inquiries
• Equal Employment Opportunity (EEO) Policy
• Financial suitability
• New employee probationary period
• Privacy Act
• Reasonable accommodation policy
• Selective Service
• Signature and false statements
• Social security number request