Supervisory Health System Specialist

Summary

This position is in the VHA Office of Health Informatics (OHI) Office of Clinical Informatics (OCI) Client Portfolio Management Office (CPMO). The incumbent is responsible for day-to-day operations of the Council Management Pillar of CPMO, which provides management, functional, and technical support to the VHA's EHR National Councils to review, adjudicate, and document all clinical and business decisions required to respond to user input pertaining to the VA Federal EHR.

This job is open to

• The public
  
  U.S. Citizens, Nationals or those who owe allegiance to the U.S.
• Career transition (CTAP, ICTAP, RPL)
  
  Federal employees who meet the definition of a "surplus" or "displaced" employee.

Clarification from the agency

ALL US CITIZENS
DIRECT HIRE AUTHORITY: This position is being filled using Direct-Hire Authority (5 CFR 337.201) for this occupation.

Duties

• Creates, updates, monitors and facilitates resolution of CPMO top priority actions and issues related to National Councils, supporting the design and implementation of patient and clinician-facing solutions; communicating and tracking council-related, CPMO program-level risks and collaborating with relevant councils and other stakeholders to develop mitigation strategies.
• Utilizes mastery skill to prepare and track multi-year budgets to include staffing, contracts, travel, training, and education; and also assisting in forecasting contract budget requirements and monitoring contractor performance-to-plan.
• Manages, plans, directs, and has oversight responsibility for a variety of complex and diverse disciplines involving reporting and analysis, human capital, organizational management, budget, contracting, and the development and implementation of administrative procedures.
• Leads efforts to facilitate decision making around health informatics issues reported from the user base and other stakeholders for the National Councils to deliberate and arrive at solutions to remediate EHR systems issues.
• creates, integrates, disseminates, and manages health informatics decisions emerging from National Council deliberations, involving many disparate processes and entities requiring timely and accurate delivery
• Utilizes solid grasp of the substance of the health informatics issues processed and understands the implications of decisions in order to communicate them in a way that ultimately best serves the interests of the VHA EHR user.
• Cultivates and maintains effective relationships with key partners and stakeholders that impact informatics from the central office level through the facility level.
• Oversees the development of formal descriptions of systems changes that are the result of EHR informatics changes recommended by the National Councils, and are intended for a national audience of stakeholders across VHA clinical delivery.
• Allocates resources, maintains project schedules, and engages with stakeholders with an interest in the CPMO's work.
• Ensures all Council Management organizational programs, plans and policies are systematically integrated into an overall plan of operation, exercising managerial authority to set long range goals and objectives, determine program emphasis, and conduct organizational performance reviews.
• Utilizes expert program management skills to provide Council Management program planning and control techniques, and evaluation of options to make recommendations on actions to improve program success.
• Provides substantive input to the overall communications and reporting program trajectory to achieve goals and monitor progress to ensure milestones are met in concert with CPMO leadership.
• Other duties as assigned.

Work Schedule: 8:00 am - 4:30 pm

Virtual: The employee may work at a VA facility or other VA-leased space other than the facility that is hiring the employee and is authorized for telework up to 50%.

Position Description Title/PD#: Supervisory Health System Specialist/PD514940

Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required. The work may require some periods of overtime, intense concentration, and long hours to meet program deadlines and to devise corrective action and solutions to unexpected management crises under time-sensitive conditions. The work requires almost constant use of a video display terminal.

Requirements

Conditions of Employment

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• May serve a probationary period
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; Resume, Transcripts, etc.
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement.

Selective Placement Factor (SPF) Requirement: This position includes a selective factor (skill, knowledge, ability, or other worker characteristic basic to - and essential for - satisfactory performance of the job). Selective factors are a prerequisite to appointment and represent minimum requirements for a position. Applicants who do not meet them are ineligible for further consideration. Do you meet the selective factors for this position?

• Managing, leading, supervising, and developing health administration or informatics programs; to include successful outcomes, interacting with at least some partners or stakeholders at regional and or national levels.
• Healthcare management or information management which includes regular interface with clinical informatics and systems experts, providing continuous program and project updates to stakeholders and leadership for high interest initiatives focused on messaging around the Electronic Health Record (EHR) modernization initiative.
• Distilling issues related to information systems and health care use of information systems into a clear communication for field submitters, National Councils or other stakeholders with the appropriate domain and competency

AND

Individual Occupation Requirement (IOR): You qualify based on Education, Experience or In-Service Placement. Your level of experience and/or education must be reflected one of the statements below.

IOR Education: Possess undergraduate or graduate education with major study in hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration. Note: If basing all or part of qualification on education transcripts are required and unofficial transcripts are acceptable.

OR

IOR Experience: Possess at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-13) in the Federal Service, that is directly related to the work of the position and has equipped you with the particular knowledge, skills and abilities to successfully perform the duties as a Health System Specialist. Qualifying specialized experience is defined as progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following:

• (1) Missions, organizations, programs, and requirements of health care delivery systems;
• (2) Regulations and standards of various regulatory and credentialing groups; and
• (3) Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement. At this level, applicants would have obtained this experience working within a health care setting, working directly with clinicians and local leadership to develop performance improvement techniques; applying organizational and system-wide strategies for continuous quality improvement; and experience running and supervising an administrative component of a health care system customizing in facility wide performance improvement programs, projects, and products.

NOTE: Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

OR

IOR Special Provision for In-service Placement: Successful completed an agency-sponsored on-the-job training program may be substituted for qualifying experience, provided it included a formal individualized training plan. Such a training program must have been conducted in an operating health care system and included:

• Assignments providing a knowledge of basic health system administration philosophies, practices, and procedures, and basic government administrative policies and requirements;
• Practical assignments providing an opportunity to apply health system administration skills and principles (as the individual progresses, work assignments must be characteristic of the grade level to which he or she is assigned); and
• Oversight by an experienced health system administrator with periodic evaluation of the individual's progress and appropriate adjustment of the training program.

AND

Specialized Experience GS-14 grade level: One year of specialized experience (equivalent to the GS-13 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes:

• Subject matter expert on tracking and managing informatics issues
• Capturing trends and type of informatics issues
• Distilling issues related to clinical applications of Electronic Health Records (EHR)
• Provide clear, analytical format for communication to Management and other stakeholders
• Receive, process, and communicate issues related to EHR user interfaces and health informatics
• Apply the rules and regulations of governmental health programs
• Creating, updating, monitoring and facilitating resolution of actions and issues related to Leadership
• Support the design and implementation of patient and clinician-facing solutions
• Communicating and tracking organization related, program-level risks
• Collaborating with relevant National Councils and other stakeholders to develop mitigation strategies.

There is no educational substitution for the GS-14 level.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Additional information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

A supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be well-qualified, applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors if applicable, and must be proficient in most of the requirements of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website which can be found at https://www.opm.gov/.

Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

• Benefits
  
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  Review our benefits
  
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Applicants will be referred in the order in which they were received.

• Benefits
  
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  Review our benefits
  
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
• Required Documents
  
  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
  
  To apply for this position, you must provide a complete Application Package which includes:
  
  - Resume
  
  - Most recent SF-50 (Dated 01/01/24 for recent pay adjustment) if you are a current or former Federal employee
  
  ATTENTION: You may need to submit more than one SF-50 if we cannot verify you meet time-in-grade (TIG) by your most recent SF-50 dated 01/01/24 or later. For example, if your most recent SF-50 is a General Adjustment, we need your most recent SF-50 dated 01/01/24 or later and another SF-50 to verify TIG. Examples of SF-50s for TIG verification include your last within-grade increase or promotion to highest grade held. Promotion shows when you started the grade level and a within-grade increase verifies you were at that grade level for at least one year. Failure to provide your most recent SF-50 dated 01/01/24 or later and other SF-50s to verify TIG will result in you being disqualified. We cannot verify time-in-grade based only on the grade and step you are currently on.
  
  - CTAP/ICTAP documentation, if applicable (CTAP/ICTAP applicants are required to submit most recent Performance Appraisal)
  
  - If you are a current or former Federal employee applying for a higher grade and your SF-50 has an effective date within the past year, it may not clearly demonstrate you meet the one year time-in-grade requirement so you will need to provide an SF-50 which clearly demonstrates you meet the time-in-grade requirements. Examples of appropriate SF-50's include: Within grade increases at the highest grade held; Promotions with an effective date more than one year old; SF-50's at the highest grade held with an effective date more than one year old.
  
  - Transcript(s) required with application (if applicable)
  
  - If prior military service, include all copies of your DD-214 or proof of service, as well as proof of disability if applicable.
  
  Documents Required:
  
  
  • Resume
  
  
  Please review the above list(s) to ensure you have included all necessary documents required for your application.Not every applicant will require the same documents, therefore it is the applicants responsibility to ensure that their application package includes all necessary documents to determine qualifications and eligibility for appointment, such as a copy of your SF-50, transcript, ICTAP/CTAP documentation (for displaced Federal employees).You will not be contacted for additional information. Applicants will be deemed ineligible if supporting documentation is not submitted.
  
  Veterans' Preference: Since the Direct-Hire Recruitment Authority is being used, traditional Veterans' Preference rules do not apply. Qualified veterans will, however, be given full consideration for this position.
  
  Applications are accepted online. Applying online will allow you to review and track the status of your application.
• How to Apply
  
  All applicants are encouraged to apply online.
  
  To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section. The complete application package must be submitted by 11:59 PM (EST) on 09/11/2024 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12515125.
  
  1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
  
  2. Click Submit My Answers to submit your application package.
  
  NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. To verify your application is complete, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the More Information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.
  
  To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
  
  Agency contact information
  
  VHA National Recruitment Center
  
  Phone
  
  (844)456-5208
  
  Email
  
  VHANationalRecruitmentCenter@va.gov
  
  Address
  
  VHA Service Center - 1
  
  6100 Oak Tree Boulevard
  
  Independence, OH 44131
  
  US
  
  Next steps
  
  After the vacancy announcement closes, applicants are evaluated to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email.
• Fair and Transparent
  
  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
  
  
  • Criminal history inquiries
  • Equal Employment Opportunity (EEO) Policy
  • Financial suitability
  • New employee probationary period
  • Privacy Act
  • Reasonable accommodation policy
  • Selective Service
  • Signature and false statements
  • Social security number request

Required Documents

To apply for this position, you must provide a complete Application Package which includes:

- Resume

- Most recent SF-50 (Dated 01/01/24 for recent pay adjustment) if you are a current or former Federal employee

ATTENTION: You may need to submit more than one SF-50 if we cannot verify you meet time-in-grade (TIG) by your most recent SF-50 dated 01/01/24 or later. For example, if your most recent SF-50 is a General Adjustment, we need your most recent SF-50 dated 01/01/24 or later and another SF-50 to verify TIG. Examples of SF-50s for TIG verification include your last within-grade increase or promotion to highest grade held. Promotion shows when you started the grade level and a within-grade increase verifies you were at that grade level for at least one year. Failure to provide your most recent SF-50 dated 01/01/24 or later and other SF-50s to verify TIG will result in you being disqualified. We cannot verify time-in-grade based only on the grade and step you are currently on.

- CTAP/ICTAP documentation, if applicable (CTAP/ICTAP applicants are required to submit most recent Performance Appraisal)

- If you are a current or former Federal employee applying for a higher grade and your SF-50 has an effective date within the past year, it may not clearly demonstrate you meet the one year time-in-grade requirement so you will need to provide an SF-50 which clearly demonstrates you meet the time-in-grade requirements. Examples of appropriate SF-50's include: Within grade increases at the highest grade held; Promotions with an effective date more than one year old; SF-50's at the highest grade held with an effective date more than one year old.

- Transcript(s) required with application (if applicable)

- If prior military service, include all copies of your DD-214 or proof of service, as well as proof of disability if applicable.

Documents Required:

• Resume

Please review the above list(s) to ensure you have included all necessary documents required for your application.Not every applicant will require the same documents, therefore it is the applicants responsibility to ensure that their application package includes all necessary documents to determine qualifications and eligibility for appointment, such as a copy of your SF-50, transcript, ICTAP/CTAP documentation (for displaced Federal employees).You will not be contacted for additional information. Applicants will be deemed ineligible if supporting documentation is not submitted.

Veterans' Preference: Since the Direct-Hire Recruitment Authority is being used, traditional Veterans' Preference rules do not apply. Qualified veterans will, however, be given full consideration for this position.

Applications are accepted online. Applying online will allow you to review and track the status of your application.

How to Apply

All applicants are encouraged to apply online.

To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section. The complete application package must be submitted by 11:59 PM (EST) on 09/11/2024 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12515125.

1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.

2. Click Submit My Answers to submit your application package.

NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. To verify your application is complete, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the More Information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.

To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

Agency contact information

VHA National Recruitment Center

Phone

(844)456-5208

Email

VHANationalRecruitmentCenter@va.gov

Address

VHA Service Center - 1

6100 Oak Tree Boulevard

Independence, OH 44131

US

Next steps

After the vacancy announcement closes, applicants are evaluated to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email.

Fair & Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

• Criminal history inquiries
• Equal Employment Opportunity (EEO) Policy
• Financial suitability
• New employee probationary period
• Privacy Act
• Reasonable accommodation policy
• Selective Service
• Signature and false statements
• Social security number request