We are looking for a Supply Chain Call Center Associate to join our top healthcare client in the bay area. Responsibilities include:
Answers and processes telephone calls and interacts with customers, both, professionally and courteously.
Deciphers information for data input into computer software applications.
Contacts appropriate individuals and relays pertinent information and/or instructions
Maintains department records and files.
Problem-solves and ensures the delivery of customer satisfaction at all times.
Discusses concerns and/or tasks with the Supply Chain leadership and co-workers.
Keeps abreast of changes in policies and procedures. Uses Lawson and other reports to extract and analyze inventory data to help with efficient and effective inventory management and root cause analysis.
Reviews demand patterns and inventory, turns in asset inventories based on walk-up, spot check, and inventory transactions Compiles reports to assist Inventory Control Coordinators to establish optimum Periodic Automated Replenishment (PAR) levels for asset and expense supply locations.
Develops reports concerning asset locations utilization and metrics to report on daily, weekly, & monthly.
Monitors all inventory issues and ensures effective resolution. Identifies products impacted by disruptions via Fill/Kill Report, Pro-Active Back-Order Report, MFG/Vendor notifications, market intelligence, resiliency technology tools (SRS, Resilinc).
Adds updates and actions performed to the Shortages Work List (SWL) notes.
Works with vendors and distributors as needed.
Collaborates with on-site logistics to ensure product provided meets customer needs.
Processes all paperwork pertinent to applicable duties.
Responds to patient and non-patient emergencies, according to policies and procedures and job requirements.
Performs related and incidental duties as needed or required

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience
- Supply chain customer service or HIGH volume call center experience
- Strong customer service skills
- ERP system experience

Nice to Have Skills & Experience
- Experience with Lawson
- Healthcare experience

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.