Description

There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we're growing - in the years ahead, we'll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?



Caring is one of United's most important principles. And no one exemplifies that more than our Customer Contact Center team, who helps our customers with everything from booking and managing reservations, to questions about their travel, MileagePlus accounts, and so much more! Are you a people person? Do you get fulfillment from helping others? Then join a team that cares for our customers and makes a positive impact on their travel experience, every single day.



Key Responsibilities:

The Baggage Tracing Support Representative handles receiving bags at the warehouse, shelving, scanning and inventorying the bags. When performing tracing, Representative works with the passenger and their claim form to locate the missing bag. If found - bag is set up for shipment and delivery. Representative is also trained to work with left on board items - receiving boxes, researching in Charger-back and setting up payments for delivery. Once a week, Representative loads the 18 wheeler with bags and boxes to be sent to salvage. This job requires attention to detail, high integrity, customer service skills and punctual attendance. Responsible for offshore training and support. This role requires individuals to work non-standard hours such as overtime to support peak volumes but does not require work on holidays. This role will also support the Central Baggage Tracing operation seven days a week.



United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the "desired" qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

Qualifications

What's needed to succeed (Minimum Qualifications):

• High school diploma or equivalent
• 2+ years of work experience
• Be able to work flexible hours which can include, days, nights, overnights, holidays, and weekends. Overtime as needed.
• Must be able to lift 70 lbs. repeatedly
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is a crucial function of the position

What will help you propel from the pack (Preferred Qualifications):

• Associate degree
• 1+ year of experience in logistics or airport operations or similar
• Knowledge of airport operations/ramp work preferred
• Bilingual

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.