Support Service Specialist

Washington, District of Columbia


Employer: Federal Labor Relations Authority
Industry: Support Services Administration
Salary: Competitive
Job type: Full-Time

Summary

This Support Services Specialist position is located at the Federal Labor Relations Authority (FLRA) in the Office of the Executive Director, Administrative Services Division (ASD). The Administrative Services Division has responsibility for providing the full range of administrative and management support services to the FLRA, Office of the General Counsel (OGC), and the Federal Service Impasses Panel (FSIP).

This job is open to

  • Federal employees - Competitive service

    Current or former competitive service federal employees.
  • Individuals with disabilities


Clarification from the agency

Veterans
ICTAP
CTAP

Duties

The incumbent provides advisory and support services to the FLRA managers and staff on the full range of administrative areas including space and facilities management; records management; property inventory; telecommunications, travel, transit benefits and other administrative support areas, as assigned.

Procurement and Contracting

Serves as a Government Purchase Card Holder as directed by the ASD Director and follows appropriate small micro-purchase card procedures to include documentation and file maintenance. Based upon a broad knowledge of Federal acquisition laws and regulations, determines the proper source and methods to be used and refers formal contracting actions to the Contracting Officer. Determines whether other products or services requested will be obtained from Federal Supply Schedules, Blanket Purchase Agreements, GSA sources, the Federal Prison Industries, or commercial sources. Analyzes whether sources are mandatory or for optional use, research whether prices are firm, or negotiable based upon factors such as time/date service is to be performed, quantity discounts, etc., and negotiates the most favorable terms possible to the Government.

Space and Facilities Management

The incumbent assists in the coordination of services for space and relocation throughout FLRA. He/she assists the Director and senior specialists in developing space plans; coordinating with managers and senior-level officials, as appropriate regarding acquisition or alteration of space. He/she assists with arranging for, and coordinating with, vendors/contractors; coordinating with financial and procurement staff on furniture and space acquisitions; planning and implementing office relocations; and producing space reports for the Director. In addition, assists the FLRA Safety Officer in identifying and eliminating safety hazards in the FLRA workplace(s). This includes the provision and management of physical security with independent responsibility for the FLRA's Homeland Security Presidential Directive (HSPD)-12 program, which consists of more uniform standards for issuing government identity credentials. HSPD-12 applies to all government employees and contractors and governs physical (facility) and logical (systems) access. The management of this program involves close coordination across all FLRA offices. It consists of a Personal Identity Verification (PIV) system that supports a common smart card-based platform for identity authentication and access to multiple types of physical and logical access environments. Smart cards will be used to carry the physical and digital components forming the user's PIV credentials.

Transit Benefits

The incumbent provides advisory and support services to the FLRA managers and staff on the full range of administrative areas including procurements, facilities and space and facilities management; records management; property inventory; telecommunications, physical security, travel, transit benefits and other administrative support areas, as assigned.

Travel

The incumbent will advise employees and managers regarding Federal Travel Regulation (FTR) rules and regulations, reviews travel card usage for appropriateness; prepares reports for FLRA management; and ensures Federal and FLRA regulations and procedures are followed. Serve as a document preparer for non-office assigned invitational travel. Reviews travel vouchers for accuracy and supports and advocates for travelers.

Requirements

Conditions of Employment

  • You must be suitable for Federal employment.

    All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing.
  • Bargaining Unit Position: No
  • Drug Test Required: No
  • Permanent Change of Duty Station (PCS) Expense: will not be paid
  • You must be a U.S. citizen to apply for this position.
  • Subject to background/security investigation.
  • You may be required to serve a probationary period.
  • If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application.
  • Selected applicants will be required to complete an online onboarding process.


Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/27/2024.

If Applicable:

Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. (This is separate from your experience and is mandated by statutory and regulatory requirements.)

- For a GS-12 position you must have served 52 weeks at the GS-11 grade level.

The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Additional information

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service system or are exempt from having to do so under the Selective Service Law. See: http://www.sss.gov/

Equal Opportunity Employer: FLRA is an Equal Opportunity Employer. All applicants will receive consideration regardless of race, color, religion, gender, sexual orientation, national origin, age, political affiliation, union affiliation or non-affiliation, marital status, non-disqualifying physical handicap, or any other non-merit reason.

Hatch Act: The Hatch Reform Amendments of 1993 (Public Law 103-94) prohibit individuals from requesting, making, transmitting, accepting, or considering political recommendations (as defined in 5 U.S.C. § 2202) in effecting personnel actions.

Reasonable Accommodation: FLRA provides reasonable accommodation to applicants with disabilities where appropriate. If you need a reasonable accommodation for any part of the application or hiring process, please notify the FLRA's Human Resources Division. Decisions on reasonable accommodation requests will be made on a case-by-case basis.

Transportation and Relocation Expenses Are Not Authorized: FLRA will not pay any travel, transportation, or relocation expenses. Any travel, transportation, and relocation expenses associated with reporting for duty are the responsibility of the selected candidate.

- All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choice.

  • Benefits

    A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.


How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

If you meet the minimum education and qualifications stated in the vacancy announcement, we will compare your resume and supporting documentation to your responses on the occupational questionnaire. Your resume must support your responses to the occupational questionnaire. After review of your application materials, if you are determined to be minimally qualified, you will be referred to the selecting official.

You will be rated on the following Competencies for this position:

  • Customer Service (Clerical/Technical)
  • Problem Solving
  • Project Management
  • Technical Competence


Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

The Federal Labor Relations Authority performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume, during interview, or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

  • Benefits

    A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
  • Required Documents

    As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

    You are required to provide documentation that supports the eligibility and qualification claims made in your resume and assessment questionnaire. You must submit the applicable documents listed here and those listed with the eligibilities you select in the announcement questionnaire with your application package. Applicants who do not provide supporting documentation that fully support their claims will not be referred to the hiring manager. Cover letter is optional.

    The following documents are required for a COMPLETE APPLICATION PACKAGE:

    A Complete Resume is required: Your resume must show relevant experience, job title, duties and accomplishments, and complete information for each job entry to support minimum qualifications. The following information MUST be provided in your resume: employer's name, starting and end dates (Mo/Yr), hours per week, annual salary, pay plan, series and grade level (e.g. GS-) for relevant federal experience and supervisor name and contact information. Please see OPM's video on Resume Writing Tips: http://www.youtube.com/watch?v=8YX7o1PBoFk
    1. Cover letter is optional.
    2. Responses to the questionnaire.
    3. A copy of your transcript (unofficial or official) from an institution accredited institution..
    4. A copy of your most recent SF-50, Notification of Personnel Action (if applicable). Note: Federal Employees: Failure to submit your most recent SF50, will disqualify you)
    5. A copy of your most recent performance appraisal (if applicable). Note: Federal Employees: Failure to submit your most recent Performance Appraisal, will disqualify you)
    6. DD-214 (member copy 4) (if applicable).
    7. SF-15 Form (if applicable).
    8. VA letter, or certification of expected discharge or release from active duty from Veterans for consideration under Veteran hiring authorities (if applicable).
    9. Schedule A - Certification Letter for Disability in accordance with the Self-Identification of Disability SF-256.



    If you are relying on your education to meet qualification requirements:


    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
    schools accredited by accrediting institutions recognized by the U.S. Department of Education.

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
  • How to Apply

    You must complete the online application and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (EST) on the closing date to receive consideration. To begin, click Apply Online to access an online application. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account.
    • You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application.
    • You will receive an email notification when your application has been received for the announcement.
    • To verify the status of your application, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the More Information link for this position. The Application Status page will display the status of your application, the documentation received and processed, and your responses submitted to the online application. Your uploaded documents may take several hours to clear the virus scan process.


    Agency contact information

    FLRA Human Resources Division

    Phone

    (771) 444-5845

    Fax
    202-343-1006
    Email

    hrdstaff@flra.gov

    Address

    OFFICE OF EXE DIRECTOR ADMIN SER DIV

    1400 K Street, NW

    Washington, DC 20424

    US

    Next steps

    Once your application is received, we will conduct an evaluation of your qualifications and submitted documents to determine your eligibility. You will only be contacted if you are found eligible and if you are selected for an interview. Applying to this announcement certifies that you give permission for HRD of the Federal Labor Relations Authority to share your application with others similar positions. By submitting your application, you are certifying the accuracy of the information contained in your application. If you make a false statement in any part of your application, you may not be hired; you may be terminated after you begin work; or, you may be fined or jailed. After making a tentative job offer, we will conduct a suitability/security background investigation (if applicable). You will be required to submit official documentations to be identify prior to appointment. The agency will then verify the information provided on your application (i.e., degree, veterans' preference, disability, etc.). FLRA uses e-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about e-Verify, including your rights and responsibilities. Fair & Transparent: The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
    • Equal Employment Opportunity (EEO) Policy
    • Reasonable accommodation policy
    • Financial suitability
    • Selective Service
    • New employee probationary period
    • Signature and false statements
    • Privacy Act
    • Social Security Number request
  • Fair and Transparent

    The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

    • Criminal history inquiries
    • Equal Employment Opportunity (EEO) Policy
    • Financial suitability
    • New employee probationary period
    • Privacy Act
    • Reasonable accommodation policy
    • Selective Service
    • Signature and false statements
    • Social security number request


Required Documents

You are required to provide documentation that supports the eligibility and qualification claims made in your resume and assessment questionnaire. You must submit the applicable documents listed here and those listed with the eligibilities you select in the announcement questionnaire with your application package. Applicants who do not provide supporting documentation that fully support their claims will not be referred to the hiring manager. Cover letter is optional.

The following documents are required for a COMPLETE APPLICATION PACKAGE:

A Complete Resume is required: Your resume must show relevant experience, job title, duties and accomplishments, and complete information for each job entry to support minimum qualifications. The following information MUST be provided in your resume: employer's name, starting and end dates (Mo/Yr), hours per week, annual salary, pay plan, series and grade level (e.g. GS-) for relevant federal experience and supervisor name and contact information. Please see OPM's video on Resume Writing Tips: http://www.youtube.com/watch?v=8YX7o1PBoFk
  1. Cover letter is optional.
  2. Responses to the questionnaire.
  3. A copy of your transcript (unofficial or official) from an institution accredited institution..
  4. A copy of your most recent SF-50, Notification of Personnel Action (if applicable). Note: Federal Employees: Failure to submit your most recent SF50, will disqualify you)
  5. A copy of your most recent performance appraisal (if applicable). Note: Federal Employees: Failure to submit your most recent Performance Appraisal, will disqualify you)
  6. DD-214 (member copy 4) (if applicable).
  7. SF-15 Form (if applicable).
  8. VA letter, or certification of expected discharge or release from active duty from Veterans for consideration under Veteran hiring authorities (if applicable).
  9. Schedule A - Certification Letter for Disability in accordance with the Self-Identification of Disability SF-256.



If you are relying on your education to meet qualification requirements:


Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

You must complete the online application and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (EST) on the closing date to receive consideration. To begin, click Apply Online to access an online application. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account.
  • You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application.
  • You will receive an email notification when your application has been received for the announcement.
  • To verify the status of your application, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the More Information link for this position. The Application Status page will display the status of your application, the documentation received and processed, and your responses submitted to the online application. Your uploaded documents may take several hours to clear the virus scan process.


Agency contact information

FLRA Human Resources Division

Phone

(771) 444-5845

Fax
202-343-1006
Email

hrdstaff@flra.gov

Address

OFFICE OF EXE DIRECTOR ADMIN SER DIV

1400 K Street, NW

Washington, DC 20424

US

Next steps

Once your application is received, we will conduct an evaluation of your qualifications and submitted documents to determine your eligibility. You will only be contacted if you are found eligible and if you are selected for an interview. Applying to this announcement certifies that you give permission for HRD of the Federal Labor Relations Authority to share your application with others similar positions. By submitting your application, you are certifying the accuracy of the information contained in your application. If you make a false statement in any part of your application, you may not be hired; you may be terminated after you begin work; or, you may be fined or jailed. After making a tentative job offer, we will conduct a suitability/security background investigation (if applicable). You will be required to submit official documentations to be identify prior to appointment. The agency will then verify the information provided on your application (i.e., degree, veterans' preference, disability, etc.). FLRA uses e-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about e-Verify, including your rights and responsibilities. Fair & Transparent: The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
  • Equal Employment Opportunity (EEO) Policy
  • Reasonable accommodation policy
  • Financial suitability
  • Selective Service
  • New employee probationary period
  • Signature and false statements
  • Privacy Act
  • Social Security Number request


Fair & Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

  • Criminal history inquiries
  • Equal Employment Opportunity (EEO) Policy
  • Financial suitability
  • New employee probationary period
  • Privacy Act
  • Reasonable accommodation policy
  • Selective Service
  • Signature and false statements
  • Social security number request

Created: 2024-06-16
Reference: 795788900
Country: United States
State: District of Columbia
City: Washington
ZIP: 20010


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