Support Services Specialist, CG-0342-11/12

Dallas, Texas


Employer: Federal Deposit Insurance Corporation
Industry: Support Services Administration
Salary: Competitive
Job type: Full-Time

Summary

This position is located in the Division of Administration, Corporate Services Branch, Dallas Regional Office of the Federal Deposit Insurance Corporation and provides support in the areas of leasing, building and facilities operations, security and corporate support services.

Additional selections may be made from this vacancy announcement to fill identical vacancies that occur subsequent to this announcement.

This job is open to

  • Individuals with disabilities
  • Federal employees - Competitive service

    Current or former competitive service federal employees.
  • Career transition (CTAP, ICTAP, RPL)

    Federal employees who meet the definition of a "surplus" or "displaced" employee.
  • Land & base management

    Certain current or former term or temporary federal employees of a land or base management agency.
  • Military spouses
  • Family of overseas employees

    Family members of a federal employee or uniformed service member who is or was, working overseas.
  • Peace Corps & AmeriCorps Vista
  • Special authorities

    Individuals eligible under a special authority not listed above, but defined in the federal hiring regulations.
  • Veterans


Clarification from the agency

This position is open to applicants with status (i.e., current permanent Federal employees in the competitive service and former Federal employees with reinstatement eligibility); those eligible for appointment under special hiring authorities; and veterans eligible for VEOA appointment.

Duties

At the full performance level, major duties include:

  • Serves as the technical monitor for a wide variety of facilities management and corporate support services contracts which include, but are not limited to mailroom; office supplies; express mail; copiers; furniture; fixtures and equipment (FF&E) purchase, maintenance and disposition; construction; moving services; architecture and engineering services; security services; environmental services and the health unit.
  • Responsible for the overall planning and monitoring of contractor's technical performance. Ensures that the required goods or services are received on schedule, priced effectively, and of the requisite quality specified in the contract. Meets with contractors and/or contracting staff to resolve contract dispute and/or issues of contractor performance.
  • Utilizes FDIC Procurement Card to procure goods and services, as required and within delegated procurement authority and corporate procurement policy.
  • Directs the landlords' building management and contractor staff to provide essential day-to-day facilities services such as cleaning and janitorial services; electrical, mechanical and plumbing services; building construction services; trash removal and recycling programs; building security; and locksmith services.
  • Participates in the development and implementation of policies, procedures and customer service standards in support of building and facilities operations.
  • Reviews invoices to ensure that charges are in line with actual work performed. Analyzes contract expenses on an ongoing basis; develops budget projections based on historic and future cost estimates; tracks expenses; addresses discrepancies; and reports on the status of all contracts under their purview.
  • Maintains FDIC health/safety and physical security policy, procedures and standards for the regional office and associated field office sites.


Requirements

Conditions of Employment

Registration with the Selective Service.

U.S. Citizenship is required.

Employment Conditions.

Completion of Financial Disclosure may be required.

Minimum Background Investigation (MBI) required.

Qualifications

Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic, religious/spiritual; community; student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Additional qualifications information can be found here.

CG-11: To qualify, applicants must have one year or more of specialized experience equivalent to the grade 9 level or higher in the Federal service. Specialized experience is defined as experience scheduling and facilitating the operations, maintenance, repair, or improvements of facilities. Experience must be in at least two of the following areas: leasing; office space planning/design; construction; building support services (mail, copier/print services, janitorial services, or equipment maintenance); expense tracking and invoice review; monitoring contractors technical performance; security; or health and safety programs. OR

EDUCATION: Ph.D. or equivalent doctoral degree, OR three (3) full years of progressively higher level graduate education leading to such a degree (public administration, business administration, industrial engineering, industrial management, or other administrative or management fields related to the position to be filled). OR

COMBINING EDUCATION AND EXPERIENCE: Combinations of successfully completed education and experience may be used to meet total qualification requirements for the CG-11 level.

CG-12: To qualify, applicants must have one year or more of specialized experience equivalent to the grade 11 level or higher in the Federal service. Specialized experience is defined as experience planning or managing the operations, maintenance, repair, or improvements of facilities. Experience must be in at least three of the following areas: leasing; office space planning/design; construction; building support services (mail, copier/print services, janitorial services, or equipment maintenance); budgeting/financial analysis; planning or monitoring contractors technical performance; security; or health and safety programs.

Applicants must have met the qualification requirements (including selective placement factors - if any) for this position within 30 calendar days of the closing date of this announcement.

Applicants eligible for ICTAP (Interagency Career Transition Assistance Program) must achieve a score of 80 or higher in the online assessment to be determined "well qualified" for this position. For more information, click here

Education

See requirements stated under QUALIFICATIONS.

Additional information

Selectee(s) for this position will be required to report to their duty station office two days per week.

If selected, you may be required to serve a probationary or trial period as applicable to appointment type.

To read about your rights and responsibilities as an applicant for Federal employment, click here.

  • Benefits

    A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

    In addition to the regular benefits offered by Federal agencies, the FDIC offers additional benefits to its employees. These benefits, some at minimal cost, are some of the best and most competitive in both the private and public sectors.

    To find out more, click here.

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.


How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your resume and the online assessment questionnaire will be reviewed, to determine whether you meet the qualification requirements outlined in this announcement. Therefore, it is imperative that your resume contain sufficiently detailed information upon which to make the qualification determination. Please ensure that your resume contains specific information such as position titles, beginning and ending dates of employment for each position, average number of hours worked per week, and if the position is/was in the Federal government, you should provide the position series and grade level.

Your resume will also be evaluated to measure your responses to the assessment questions. If you rated yourself higher on the questionnaire than what is supported by your resume, your overall qualifications assessment may be adversely affected.

Top ranked candidates will be referred to the selecting official for further review and consideration.

The competencies/knowledge, skills, and abilities (KSAs) you will be assessed on are listed below.

  1. Knowledge of federal, state, and other laws, regulations, and directives that govern leasing activities including long-term, leasing transactions, such as monetary and non- monetary aspects.
  2. Knowledge of acquisition policies and procedures, and related contracting regulations, including the fundamentals of contracting as they apply to procurement activity.
  3. Knowledge of facilities management as well as the application of general administrative and management skills.
  4. Ability to establish and maintain client-management relationships in order to represent an agency in dealings with outside entities.
  5. Knowledge of budget preparation, plans and execution, including tracking and reporting expenditures; and property management.
  6. Knowledge of physical security regulations and requirements.
  7. Ability to conduct physical security assessments.


You do not need to respond separately to these KSAs. Your answers to the online questionnaire and resume will serve as responses to the KSAs.

You may preview questions for this vacancy.

  • Benefits

    A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

    In addition to the regular benefits offered by Federal agencies, the FDIC offers additional benefits to its employees. These benefits, some at minimal cost, are some of the best and most competitive in both the private and public sectors.

    To find out more, click here.

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
  • Required Documents

    As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

    If you are applying under any special hiring authority you MUST submit proof of eligibility with your application.

    Failure to provide all of the required documentation as stated in this vacancy announcement may result in an ineligible determination or may affect your consideration status. Please review the following to determine your eligibility and which document(s) is required to complete your application:

    VETERANS EMPLOYMENT OPPORTUNITY ACT (VEOA) ELIGIBLES AND SPECIAL HIRING AUTHORITIES FOR VETERANS: If you are applying for consideration under VEOA and special hiring authorities for veterans, click here. You must submit documentation (e.g., DD-214, VA Letter, SF-15, etc.) to demonstrate veterans' eligibility.

    SPECIAL APPOINTING AUTHORITIES FOR PEOPLE WITH DISABILITIES: If you are applying for consideration under special appointing authorities for people with disabilities, you will be required to provide proof of disability documentation to specify that you are a person who (1) has a severe physical disability; (2) an intellectual disability; or (3) a psychiatric disability. The documentation does NOT need to detail your specific disability, medical history, or need for accommodation, however; the letter MUST clearly state that you are eligible for appointment under this authority and that your eligibility is based on a severe physical disability; an intellectual disability; or a psychiatric disability. THE DOCUMENTATION MUST HAVE BEEN OBTAINED FROM: (a). Licensed medical professionals; or (b). State or private vocational rehabilitation specialists; or (c). Any Government agency (e.g., VA, etc.) that issues or provides disability benefits. THE DOCUMENTATION MUST INCLUDE: a statement that you are eligible based on one of the following: severe physical disability, an intellectual disability, or a psychiatric disability. To view sample Schedule A proof of disability letters, click here, and for more information on this special appointing authority, click here. Please note that employees hired under this Schedule A hiring authority will be required to complete a Standard Form 256 to identify their disability status.

    INTERAGENCY CAREER TRANSITION ASSISTANCE PROGRAM (ICTAP): If you are a displaced or surplus Federal employee eligible for consideration under the ICTAP, you must submit proof of eligibility. For more information, click here.

    CURRENT FEDERAL EMPLOYEES OR REINSTATEMENT ELIGIBLES WITH COMPETITIVE STATUS: A copy of your most recent SF Form 50, Notification of Personnel Action that shows: (1) permanent or career-conditional tenure (codes 1 or 2, in block 24), and (2) position occupied in the competitive service (code 1, in block 34). If reinstatement eligible, include your Career/Career conditional SF-50. To be considered as a non-competitive eligible candidate, the SF-50 must show the highest grade level or full performance level applicant has attained competitively on a permanent basis, and grade must be equivalent or higher than the grade for which applying.

    NONCOMPETITIVE CONVERSION ELIGIBLES UNDER A PATHWAYS PROGRAM: If you are applying under this noncompetitive conversion authority, you must provide proof of program completion. A letter from your current agency certifying completion is acceptable documentation.

    FDIC EMPLOYEES: If you want to be considered non-competitively include a copy of your SF-50. The SF-50 must show the highest grade level or full performance level applicant has attained competitively on a permanent basis, and grade must be equivalent or higher than the grade for which applying.


    If you are relying on your education to meet qualification requirements:


    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
    schools accredited by accrediting institutions recognized by the U.S. Department of Education.

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
  • How to Apply

    To begin, click the "Apply" button and follow the prompts. If you haven't already, register and establish a USAJOBS account. After you register online, click the "Apply" button to complete the online assessment questionnaire, and submit all required documents. Please be sure to click "Submit Application" to complete the application process. You must apply online.

    Applicants requesting an exception from the online process must contact the Human Resources Specialist or point of contact listed in this announcement prior to 12:00 noon local time on the closing date.

    To return to your saved application, log in to your USAJOBS account and click on "Applications" tab. Click on the "Position Title," and then select "Update Application" or "Additional Application Information" to continue.

    You have until 11:59 p.m. ET (Eastern Time) on the closing date of this announcement to complete the application process.

    Please ensure you have completed the application process by verifying the status of your application on-line to reflect: "Received". Failure to complete the application process will result in an incomplete application and you will not be considered for the position.

    Agency contact information

    Christine Romans

    Phone

    312-608-9605

    TDD
    1-800-925-4618
    Fax
    000-000-0000
    Email

    cromans@fdic.gov

    Address

    Federal Deposit Insurance Corporation

    FDIC Human Resources Branch

    3501 Fairfax Drive

    HRB (PA-1730-5007)

    Arlington, Virginia 22226

    United States

    Next steps

    The Fair Chance Act prohibits inquiries concerning an applicant's criminal history information unless the hiring agency has made a conditional (tentative) offer of employment to the applicant. An applicant may submit a complaint, or any other information, to the agency within 30 calendar days of the date of alleged non-compliance by contacting the Federal Deposit Insurance Corporation's Human Resources Staffing Policy and Accountability team at HRPolicyTeam@fdic.gov.

    You may check the status of your application on-line 24 hours a day, 7 days a week through USAJOBS by signing in and selecting "Application Status." Thank you for your interest in working for the Federal Deposit Insurance Corporation.
  • Fair and Transparent

    The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

    • Criminal history inquiries
    • Equal Employment Opportunity (EEO) Policy
    • Financial suitability
    • New employee probationary period
    • Privacy Act
    • Reasonable accommodation policy
    • Selective Service
    • Signature and false statements
    • Social security number request


Required Documents

If you are applying under any special hiring authority you MUST submit proof of eligibility with your application.

Failure to provide all of the required documentation as stated in this vacancy announcement may result in an ineligible determination or may affect your consideration status. Please review the following to determine your eligibility and which document(s) is required to complete your application:

VETERANS EMPLOYMENT OPPORTUNITY ACT (VEOA) ELIGIBLES AND SPECIAL HIRING AUTHORITIES FOR VETERANS: If you are applying for consideration under VEOA and special hiring authorities for veterans, click here. You must submit documentation (e.g., DD-214, VA Letter, SF-15, etc.) to demonstrate veterans' eligibility.

SPECIAL APPOINTING AUTHORITIES FOR PEOPLE WITH DISABILITIES: If you are applying for consideration under special appointing authorities for people with disabilities, you will be required to provide proof of disability documentation to specify that you are a person who (1) has a severe physical disability; (2) an intellectual disability; or (3) a psychiatric disability. The documentation does NOT need to detail your specific disability, medical history, or need for accommodation, however; the letter MUST clearly state that you are eligible for appointment under this authority and that your eligibility is based on a severe physical disability; an intellectual disability; or a psychiatric disability. THE DOCUMENTATION MUST HAVE BEEN OBTAINED FROM: (a). Licensed medical professionals; or (b). State or private vocational rehabilitation specialists; or (c). Any Government agency (e.g., VA, etc.) that issues or provides disability benefits. THE DOCUMENTATION MUST INCLUDE: a statement that you are eligible based on one of the following: severe physical disability, an intellectual disability, or a psychiatric disability. To view sample Schedule A proof of disability letters, click here, and for more information on this special appointing authority, click here. Please note that employees hired under this Schedule A hiring authority will be required to complete a Standard Form 256 to identify their disability status.

INTERAGENCY CAREER TRANSITION ASSISTANCE PROGRAM (ICTAP): If you are a displaced or surplus Federal employee eligible for consideration under the ICTAP, you must submit proof of eligibility. For more information, click here.

CURRENT FEDERAL EMPLOYEES OR REINSTATEMENT ELIGIBLES WITH COMPETITIVE STATUS: A copy of your most recent SF Form 50, Notification of Personnel Action that shows: (1) permanent or career-conditional tenure (codes 1 or 2, in block 24), and (2) position occupied in the competitive service (code 1, in block 34). If reinstatement eligible, include your Career/Career conditional SF-50. To be considered as a non-competitive eligible candidate, the SF-50 must show the highest grade level or full performance level applicant has attained competitively on a permanent basis, and grade must be equivalent or higher than the grade for which applying.

NONCOMPETITIVE CONVERSION ELIGIBLES UNDER A PATHWAYS PROGRAM: If you are applying under this noncompetitive conversion authority, you must provide proof of program completion. A letter from your current agency certifying completion is acceptable documentation.

FDIC EMPLOYEES: If you want to be considered non-competitively include a copy of your SF-50. The SF-50 must show the highest grade level or full performance level applicant has attained competitively on a permanent basis, and grade must be equivalent or higher than the grade for which applying.


If you are relying on your education to meet qualification requirements:


Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

To begin, click the "Apply" button and follow the prompts. If you haven't already, register and establish a USAJOBS account. After you register online, click the "Apply" button to complete the online assessment questionnaire, and submit all required documents. Please be sure to click "Submit Application" to complete the application process. You must apply online.

Applicants requesting an exception from the online process must contact the Human Resources Specialist or point of contact listed in this announcement prior to 12:00 noon local time on the closing date.

To return to your saved application, log in to your USAJOBS account and click on "Applications" tab. Click on the "Position Title," and then select "Update Application" or "Additional Application Information" to continue.

You have until 11:59 p.m. ET (Eastern Time) on the closing date of this announcement to complete the application process.

Please ensure you have completed the application process by verifying the status of your application on-line to reflect: "Received". Failure to complete the application process will result in an incomplete application and you will not be considered for the position.

Agency contact information

Christine Romans

Phone

312-608-9605

TDD
1-800-925-4618
Fax
000-000-0000
Email

cromans@fdic.gov

Address

Federal Deposit Insurance Corporation

FDIC Human Resources Branch

3501 Fairfax Drive

HRB (PA-1730-5007)

Arlington, Virginia 22226

United States

Next steps

The Fair Chance Act prohibits inquiries concerning an applicant's criminal history information unless the hiring agency has made a conditional (tentative) offer of employment to the applicant. An applicant may submit a complaint, or any other information, to the agency within 30 calendar days of the date of alleged non-compliance by contacting the Federal Deposit Insurance Corporation's Human Resources Staffing Policy and Accountability team at HRPolicyTeam@fdic.gov.

You may check the status of your application on-line 24 hours a day, 7 days a week through USAJOBS by signing in and selecting "Application Status." Thank you for your interest in working for the Federal Deposit Insurance Corporation.

Fair & Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

  • Criminal history inquiries
  • Equal Employment Opportunity (EEO) Policy
  • Financial suitability
  • New employee probationary period
  • Privacy Act
  • Reasonable accommodation policy
  • Selective Service
  • Signature and false statements
  • Social security number request

Created: 2024-08-27
Reference: 806078100
Country: United States
State: Texas
City: Dallas
ZIP: 75287